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  #11 (permalink)  
Old 03-25-2007, 05:32 PM
Senior Member
  
Posts: 64
Default
Quote:
Originally Posted by jholder View Post
Take a look in the /opt/zimbra/log/mailbox.log

What ever the problem is, it's gonna be in there.
Wow, dead on the money, John...You know, you oughtta do this for a living...

Code:
2007-03-25 15:43:59,987 FATAL [main] [] soap - Unable to start servlet
java.lang.RuntimeException: Data version mismatch.  Reinitialize or upgrade the 
backend data store.
        at com.zimbra.cs.util.Zimbra.startup(Zimbra.java:97)
        at com.zimbra.soap.SoapServlet.init(SoapServlet.java:115)
        at javax.servlet.GenericServlet.init(GenericServlet.java:211)
        at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.
java:1105)
        at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:93
2)
        at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContex
t.java:3915)
        at org.apache.catalina.core.StandardContext.start(StandardContext.java:4
176)
        at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase
.java:759)
        at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:73
9)
        at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:524)
        at org.apache.catalina.startup.HostConfig.deployDirectory(HostConfig.jav
a:910)
        at org.apache.catalina.startup.HostConfig.deployDirectories(HostConfig.j
ava:873)
        at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:474
)
        at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1118)
        at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java
:310)
        at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(Lifecycl
eSupport.java:119)
        at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1020)
        at org.apache.catalina.core.StandardHost.start(StandardHost.java:718)
        at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1012)
        at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:442
)
        at org.apache.catalina.core.StandardService.start(StandardService.java:4
50)
        at org.apache.catalina.core.StandardServer.start(StandardServer.java:700
)
        at org.apache.catalina.startup.Catalina.start(Catalina.java:551)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.
java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAcces
sorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:585)
        at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:275)
        at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:406)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.
java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAcces
sorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:585)
        at com.zimbra.cs.launcher.TomcatLauncher.start(TomcatLauncher.java:52)
        at com.zimbra.cs.launcher.TomcatLauncher.main(TomcatLauncher.java:74)
2007-03-25 15:43:59,992 INFO  [main] [] [/service] - Marking servlet SoapServlet
 as unavailable
2007-03-25 15:43:59,993 ERROR [main] [] [/service] - Servlet /service threw load
() exception
javax.servlet.UnavailableException: Data version mismatch.  Reinitialize or upgr
ade the backend data store.
        at com.zimbra.soap.SoapServlet.init(SoapServlet.java:118)
        at javax.servlet.GenericServlet.init(GenericServlet.java:211)
        at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.
java:1105)
        at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:93
2)
        at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContex
t.java:3915)
        at org.apache.catalina.core.StandardContext.start(StandardContext.java:4
176)
        at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase
.java:759)
        at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:73
9)
        at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:524)
        at org.apache.catalina.startup.HostConfig.deployDirectory(HostConfig.jav
a:910)
        at org.apache.catalina.startup.HostConfig.deployDirectories(HostConfig.j
ava:873)
        at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:474
)
        at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1118)
        at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java
:310)
        at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(Lifecycl
eSupport.java:119)
        at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1020)
        at org.apache.catalina.core.StandardHost.start(StandardHost.java:718)
        at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1012)
        at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:442
)
        at org.apache.catalina.core.StandardService.start(StandardService.java:4
50)
        at org.apache.catalina.core.StandardServer.start(StandardServer.java:700
)
        at org.apache.catalina.startup.Catalina.start(Catalina.java:551)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.
java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAcces
sorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:585)
        at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:275)
        at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:406)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.
java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAcces
sorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:585)
        at com.zimbra.cs.launcher.TomcatLauncher.start(TomcatLauncher.java:52)
        at com.zimbra.cs.launcher.TomcatLauncher.main(TomcatLauncher.java:74)
Okay, what do I need to reinstall or what didn't get reinstalled? I followed the instructions, stopped the server, ran the install script, selected upgrade, etc...And I have rebooted the server since then.

--Storm
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  #12 (permalink)  
Old 03-25-2007, 05:39 PM
Zimbra-Yahoo Consultant
  
Posts: 5,608
Default
How in the world did that happen?
I think there's more here than meets the eye.
1) resetting the password shouldn't have fixed the LDAP problem
2) Can you post your /opt/zimbra/.install_history

Thanks
john
(PS, you probably should restore to your backup)
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  #13 (permalink)  
Old 03-25-2007, 06:04 PM
Senior Member
  
Posts: 64
Default
Absolutely.

Code:
1162314706: INSTALL SESSION START
1162314716: INSTALLED zimbra-core_4.0.3_GA_406.DEBIAN3.1_i386.deb
1162314723: INSTALLED zimbra-ldap_4.0.3_GA_406.DEBIAN3.1_i386.deb
1162314727: INSTALLED zimbra-logger_4.0.3_GA_406.DEBIAN3.1_i386.deb
1162314737: INSTALLED zimbra-mta_4.0.3_GA_406.DEBIAN3.1_i386.deb
1162314743: INSTALLED zimbra-snmp_4.0.3_GA_406.DEBIAN3.1_i386.deb
1162314755: INSTALLED zimbra-store_4.0.3_GA_406.DEBIAN3.1_i386.deb
1162314763: INSTALLED zimbra-apache_4.0.3_GA_406.DEBIAN3.1_i386.deb
1162314769: INSTALLED zimbra-spell_4.0.3_GA_406.DEBIAN3.1_i386.deb
1162314769: INSTALL SESSION COMPLETE
1162316147: CONFIG SESSION START
1162316147: CONFIGURED BEGIN
1162316155: CONFIGURED configLCValues
1162316155: CONFIGURED configCASetup
1162316163: CONFIGURED configCreateCert
1162316174: CONFIGURED configSetupLdap
1162316181: CONFIGURED configSaveCA
1162316182: CONFIGURED configInstallCert
1162316185: CONFIGURED configCreateServerEntry
1162316189: CONFIGURED configSpellServer
1162316201: CONFIGURED configSetServicePorts
1162316230: CONFIGURED configInstallZimlets
1162316268: CONFIGURED configSetInstalledSkins
1162316272: CONFIGURED configSetMtaAuthHost
1162316313: CONFIGURED configCreateDomain
1162316332: CONFIGURED configInitSql
1162316342: CONFIGURED configInitLogger
1162316342: CONFIGURED configInitMta
1162316347: CONFIGURED configInitSnmp
1162316355: CONFIGURED configSetEnabledServices
1162316355: CONFIGURED setupCrontab
1162316358: CONFIGURED setupSyslog
1162316444: CONFIGURED configInitNotebooks
1162316508: CONFIGURED configInitNotebooks
1162316521: CONFIGURED END
1162316521: CONFIG SESSION COMPLETE
1174794111: INSTALL SESSION START
1174794238: UPGRADED zimbra-core_4.5.3_GA_733.DEBIAN3.1_i386.deb
1174794308: UPGRADED zimbra-ldap_4.5.3_GA_733.DEBIAN3.1_i386.deb
1174794396: UPGRADED zimbra-logger_4.5.3_GA_733.DEBIAN3.1_i386.deb
1174794540: UPGRADED zimbra-mta_4.5.3_GA_733.DEBIAN3.1_i386.deb
1174794615: UPGRADED zimbra-snmp_4.5.3_GA_733.DEBIAN3.1_i386.deb
1174794722: UPGRADED zimbra-store_4.5.3_GA_733.DEBIAN3.1_i386.deb
1174794795: UPGRADED zimbra-apache_4.5.3_GA_733.DEBIAN3.1_i386.deb
1174794868: UPGRADED zimbra-spell_4.5.3_GA_733.DEBIAN3.1_i386.deb
1174794722: UPGRADED zimbra-store_4.5.3_GA_733.DEBIAN3.1_i386.deb
1174794795: UPGRADED zimbra-apache_4.5.3_GA_733.DEBIAN3.1_i386.deb
1174794868: UPGRADED zimbra-spell_4.5.3_GA_733.DEBIAN3.1_i386.deb
1174794868: INSTALL SESSION COMPLETE
1174796097: CONFIG SESSION START
1174796097: CONFIGURED BEGIN
1174796108: CONFIGURED configLCValues
1174796108: CONFIGURED configCASetup
1174796108: CONFIGURED configCreateCert
1174796110: CONFIGURED configSetupLdap
1174796115: CONFIGURED configSaveCA
1174796115: CONFIGURED configInstallCert
1174796118: CONFIGURED configCreateServerEntry
1174796118: CONFIGURED configCreateDomain
1174796118: CONFIGURED configInitSql
1174796118: CONFIGURED configInitLogger
1174796118: CONFIGURED configInitMta
1174796118: CONFIGURED configInitSnmp
1174796124: CONFIGURED configSetEnabledServices
1174796124: CONFIGURED setupCrontab
1174796127: CONFIGURED setupSyslog
1174796166: CONFIGURED END
1174796166: CONFIG SESSION COMPLETE
--Storm
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  #14 (permalink)  
Old 03-25-2007, 06:20 PM
Zimbra-Yahoo Consultant
  
Posts: 5,608
Default
Can you post the one from you backup?

Thanks
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  #15 (permalink)  
Old 03-25-2007, 06:21 PM
Zimbra-Yahoo Consultant
  
Posts: 5,608
Default
The next time you install, after it fails (if it does), can you post your install.log?

Thanks
jh
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  #16 (permalink)  
Old 03-25-2007, 06:36 PM
Senior Member
  
Posts: 64
Default
Quote:
Originally Posted by jholder View Post
Can you post the one from you backup?

Thanks
Here is the pne from the backup. It is from the 4.0.3 install:

Code:
1162314706: INSTALL SESSION START
1162314716: INSTALLED zimbra-core_4.0.3_GA_406.DEBIAN3.1_i386.deb
1162314723: INSTALLED zimbra-ldap_4.0.3_GA_406.DEBIAN3.1_i386.deb
1162314727: INSTALLED zimbra-logger_4.0.3_GA_406.DEBIAN3.1_i386.deb
1162314737: INSTALLED zimbra-mta_4.0.3_GA_406.DEBIAN3.1_i386.deb
1162314743: INSTALLED zimbra-snmp_4.0.3_GA_406.DEBIAN3.1_i386.deb
1162314755: INSTALLED zimbra-store_4.0.3_GA_406.DEBIAN3.1_i386.deb
1162314763: INSTALLED zimbra-apache_4.0.3_GA_406.DEBIAN3.1_i386.deb
1162314769: INSTALLED zimbra-spell_4.0.3_GA_406.DEBIAN3.1_i386.deb
1162314769: INSTALL SESSION COMPLETE
1162316147: CONFIG SESSION START
1162316147: CONFIGURED BEGIN
1162316155: CONFIGURED configLCValues
1162316155: CONFIGURED configCASetup
1162316163: CONFIGURED configCreateCert
1162316174: CONFIGURED configSetupLdap
1162316181: CONFIGURED configSaveCA
1162316182: CONFIGURED configInstallCert
1162316185: CONFIGURED configCreateServerEntry
1162316189: CONFIGURED configSpellServer
1162316201: CONFIGURED configSetServicePorts
1162316230: CONFIGURED configInstallZimlets
1162316268: CONFIGURED configSetInstalledSkins
1162316155: CONFIGURED configCASetup
1162316163: CONFIGURED configCreateCert
1162316174: CONFIGURED configSetupLdap
1162316181: CONFIGURED configSaveCA
1162316182: CONFIGURED configInstallCert
1162316185: CONFIGURED configCreateServerEntry
1162316189: CONFIGURED configSpellServer
1162316201: CONFIGURED configSetServicePorts
1162316230: CONFIGURED configInstallZimlets
1162316268: CONFIGURED configSetInstalledSkins
1162316272: CONFIGURED configSetMtaAuthHost
1162316313: CONFIGURED configCreateDomain
1162316332: CONFIGURED configInitSql
1162316342: CONFIGURED configInitLogger
1162316342: CONFIGURED configInitMta
1162316347: CONFIGURED configInitSnmp
1162316355: CONFIGURED configSetEnabledServices
1162316355: CONFIGURED setupCrontab
1162316358: CONFIGURED setupSyslog
1162316444: CONFIGURED configInitNotebooks
1162316508: CONFIGURED configInitNotebooks
1162316521: CONFIGURED END
1162316521: CONFIG SESSION COMPLETE
Quote:
The next time you install, after it fails (if it does), can you post your install.log?
Okay, "after" it fails sounds a bit grim... That said, at this point, what are my options? I don't want to lose my existing mail. Is there a way to set up a parallel installation and transition my mail over to it? Or should I run the 4.5.3GA installer again? If this is the case, what options should I watch out for, and should I pull the LDAP password from my existing config.save?

--Storm
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  #17 (permalink)  
Old 03-25-2007, 06:37 PM
Senior Member
  
Posts: 64
Default
John, I also ran the entire upgrade via the script command, so I have a transcript that I can pm you...

--Storm
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  #18 (permalink)  
Old 03-29-2007, 07:38 PM
Senior Member
  
Posts: 64
Default
I'm back working on 4.0.3, which I had to pull from backups. I followed the wiki page for opensource backup/restore:

1. Tarred original broken 4.5.3 install to a different directory.
2. Cleared out /opt/zimbra.
3. Restored old 4.0.3GA isntall from backup
4. Installed 4.0.3GA from debs
5. Started Zimbra. Was able to log in just fine.
6. Upgraded to 4.5.3GA
7. Started processes, tried to log in. Could not log in with PDU error.

I'm still getting the data mismatch errors:

Code:
java.lang.RuntimeException: Data version mismatch.  Reinitialize or upgrade
the backend data store.
Did the database schema change between 4.0.3 and 4.5.3? Is there an interim step I need to hit?

Thanks,
--Storm
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  #19 (permalink)  
Old 03-29-2007, 10:46 PM
Zimbra-Yahoo Consultant
  
Posts: 5,608
Default
Yes, there were lots of changes.
I belive the problem lies with your RPM db.
You need to backup, and uninstall zimbra with the ./install.sh -u command.
Then install your CURRENT WORKING VERSION, the restore to your backup working version, then upgrade.

john
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  #20 (permalink)  
Old 03-30-2007, 08:14 AM
Senior Member
  
Posts: 64
Default
Quote:
Originally Posted by jholder View Post
Yes, there were lots of changes.
I belive the problem lies with your RPM db.
You need to backup, and uninstall zimbra with the ./install.sh -u command.
Then install your CURRENT WORKING VERSION, the restore to your backup working version, then upgrade.

john
I'll try it again, but my deb database is accurate:

Code:
[root@merrimac ~]# dpkg -l | grep zimbra
ii  zimbra-apache                      4.0.3_GA_406.DEBIAN3.1              Best email money can buy
ii  zimbra-core                        4.0.3_GA_406.DEBIAN3.1              Best email money can buy
ii  zimbra-ldap                        4.0.3_GA_406.DEBIAN3.1              Best email money can buy
ii  zimbra-logger                      4.0.3_GA_406.DEBIAN3.1              Best email money can buy
ii  zimbra-mta                         4.0.3_GA_406.DEBIAN3.1              Best email money can buy
ii  zimbra-snmp                        4.0.3_GA_406.DEBIAN3.1              Best email money can buy
ii  zimbra-spell                       4.0.3_GA_406.DEBIAN3.1              Best email money can buy
ii  zimbra-store                       4.0.3_GA_406.DEBIAN3.1              Best email money can buy
I will attempt the upgrade this weekend.

Thanks John.
--Storm
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