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Thread: Message Sent to Wrong Recipient

  1. #1
    jpcaldwell is offline Active Member
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    Default Message Sent to Wrong Recipient

    So here's an odd one. Since last week a few messages have gone to one of our distribution lists instead of their intended recipient. Two of the emails were sent by our users, and one was sent from the outside.

    When the message is sent the sender receives two undelivered messages (even though the message is delivered). One is from the Mail Delivery System titled "Undelivered Mail Returned to Sender" and the other is from Content-filter titled "Undeliverable Mail". Both of them have the same error message, for each member of our dist. list (who shouldn't be receiving the message anyway) it gives the following error:

    host 127.0.0.1[127.0.0.1] said: 554
    5.6.0 Failed, id=26163-01, from MTA([127.0.0.1]:10025): 554 Error: too many
    hops (in reply to end of DATA command)

    Overall everybody has loved Zimbra so far, but not that their emails are getting sent to everyone in the company there's a little bit of hostility. What could be going on here?

  2. #2
    jpcaldwell is offline Active Member
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    Default

    Nevermind, figured out my own problem. Just in case anyone else runs into this, here's what went down.

    One of my users set up a filter to forward any email with OOS (out of stock) in the Subject to our company distribution list. So when she receives an email about her pet moose it gets forwarded to everyone, including back to her which creates the loop that error messages described. Moral of the story, use your filters wisely (and don't forward to lists that include yourself)

  3. #3
    phoenix is offline Zimbra Consultant & Moderator
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    Default

    You can set the users option on the mail tab to "If I send a message that I then receive:" and not receive it instead of the default.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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