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Thread: Can't restore users accounts

  1. #1
    Spencer is offline Senior Member
    Join Date
    Jul 2006
    Milwaukee, WI
    Rep Power

    Default Can't restore users accounts

    When I do a user restore I receive this message:

    2007-02-27 13:23:46,684 INFO [http-7071-Processor50] [ip=;name=zimbra;] io - AsyncFileCopier is shut down
    2007-02-27 13:23:46,685 INFO [http-7071-Processor50] [ip=;name=zimbra;] SoapEngine - handler exception
    com.zimbra.common.service.ServiceException: system failure: Error executing redoOp
    at com.zimbra.common.service.ServiceException.FAILURE (
    at com.zimbra.cs.redolog.RedoPlayer.playOp(RedoPlayer .java:321)
    at com.zimbra.cs.redolog.RedoPlayer.scanLog(RedoPlaye
    at com.zimbra.cs.backup.RestoreAccountSession.playBac kRedoOps(
    at com.zimbra.cs.backup.RestoreAccountSession.endRest ore(
    at com.zimbra.cs.backup.FileBackupTarget$RestoreAcctS ession.endRestore(
    at com.zimbra.cs.backup.FileBackupTarget.restore(File
    at com.zimbra.cs.backup.BackupManager.restore(BackupM
    at com.zimbra.cs.service.backup.Restore.handle(Restor
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:168)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:90)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:223)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
    at ternalDoFilter(
    at Filter(
    at org.apache.catalina.core.StandardWrapperValve.invo ke(
    at org.apache.catalina.core.StandardContextValve.invo ke(
    at org.apache.catalina.core.StandardHostValve.invoke(
    at org.apache.catalina.valves.ErrorReportValve.invoke (
    at org.apache.catalina.core.StandardEngineValve.invok e(
    at org.apache.catalina.valves.AccessLogValve.invoke(A
    at org.apache.catalina.connector.CoyoteAdapter.servic e(
    at org.apache.coyote.http11.Http11Processor.process(H
    at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt
    at Socket(
    at ead.runIt(
    at org.apache.tomcat.util.threads.ThreadPool$ControlR
    Caused by: com.zimbra.cs.mailbox.MailServiceException$NoSuchI temException: no such message: 49544
    at com.zimbra.cs.mailbox.MailServiceException.NO_SUCH _MSG(
    at com.zimbra.cs.mailbox.MailItem.noSuchItem(MailItem .java:909)
    at com.zimbra.cs.mailbox.Mailbox.getItemById(Mailbox. java:1755)
    at com.zimbra.cs.mailbox.Mailbox.alterTag(Mailbox.jav a:3830)
    at com.zimbra.cs.redolog.op.AlterItemTag.redo(AlterIt
    at com.zimbra.cs.redolog.RedoPlayer.playOp(RedoPlayer .java:319)
    ... 29 more

    I have tried just full backups or inc.. none work.

  2. #2
    jholder's Avatar
    jholder is offline Former Zimbran
    Join Date
    Oct 2005
    Thatcher, AZ
    Rep Power


    If your a network edition cust, please send an e-mail to


  3. #3
    Spencer is offline Senior Member
    Join Date
    Jul 2006
    Milwaukee, WI
    Rep Power


    Will do. Thanks.

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