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Thread: Disappearing Sent Mail

  1. #1
    eintel is offline Partner (VAR/HSP)
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    Default Disappearing Sent Mail

    Hello,
    We have a client using mail.app using imap to connect to zimbra server. Every now and then he is having a sent message VANISH. He sends the email, then goes into the sent folder to look at it again, it appears there for a second and then disappears.

    I have checked all the normal mail logs, but beyond the email being sent correctly and reaching all the recipients I am unable to see any sign of anything happening.

    It is a 1 in 50 messages type of issue so is proving difficult to track down. My imeddiate feeling is that it is an issue with the client, but just thought I would post a message here to see if anybody has experience this in the past.

    I have checked the following;
    - NO RULES -> there are no rules on the client to act on messages
    - It is not in the junk folder
    - The message is 100% gone from the computer. NO trace
    - Checked via the web interface and the message is not there either.

    Does anybody have experience with logging IMAP either at the client side or at the server side ?

    Any help would be appreciated.

  2. #2
    jholder's Avatar
    jholder is offline Former Zimbran
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    Default

    Wow.
    Now that's weird. Are the e-mails visible in the webui sent folder?

    -john

  3. #3
    phoenix is offline Zimbra Consultant & Moderator
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    Default

    Do the other messages appear in the Sent folder? I assume he has the 'Save to Sent' option checked? Which client? I assume they all appear in the Sent folder when he uses the web ui? Anthything in the logs about the 'missing' message?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  4. #4
    eintel is offline Partner (VAR/HSP)
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    Default

    When we look in the WebUI sent folder there is nothing in there. Like I said before 98% of the time everything works as expected.

    Using the maill application that comes with the mac (mail.app). You mention logs, what logs do you suggest we look at. Up until now I have only been looking at the SMTP logs which is not going to help much

    I was wondering if I could check the message store directly on the server, but I have found the directory structure a little confusing.

    My feeling is that this is a glitch on the client, but would be good to have a little more info than just a hunch.

    Any advice would be appreciated.

    Thanks
    ben

  5. #5
    phoenix is offline Zimbra Consultant & Moderator
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    Default

    I would agree that this seems a client problem but I'm not sure how to debug it. When I said 'logs' I meant the Zimbra logs to see if there's any records of these messages hitting the server - look in /var/log/zimbra.log & /optzimbra/log/mailbox.log (if you have a MAC server then I'm not sure if they're in the same location).

    Could there be any network/connection problems at the time this problem occurs? Is there anything predictable about the messages such as size or attachments? You could put a sniffer on the LAN and see if that throws-up anything (that's not my forte I'm afraid).
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  6. #6
    dkarp is offline Zimbra Employee
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    Default Bug 14497?

    Is there a chance that this is bug 14497? Network Edition, the message that doesn't appear in Sent has a non-text attachment marked inline, there are errors in your convertd log?
    Bugzilla - Wiki - Downloads - Before posting... Search!

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