Spam vs Ham

[tallboy755]

Hello, I am new to the Zimbra lifestyle ... I have recently setup my mail server with Zimbra and am a little lost about the Spam vs Ham in it.

My specific questions are...

#1 If i click "Junk" on an email. It sends it to my spam training account. Now do i have to leave those in my spam training account for it to actively filter them or should i perodically delete them from the spam training account?

#2 If i accidentally click Junk on an email that is not junk and its deleted from my junk folder ... how do i go back and mark that email as not Junk

#3 By forwarding emails as attachments to my Ham account what does that do??? whitelist the sender??? also ... do i have to leave those emails in that list to keep them "hammed"

tallboy
ajc

[phoenix]

Welcome to the forums.

The Junk folder is for spam that gets through the filters. If you hitt'junk' on a message in your inbox you do several things, first it gets moved to the Junk mailbox and second it also gets sent to the 'Spam Training Account'. The spam training account is one that has a 'funny' name if you look in the admin UI. Mail in the junk folder will automatically get purged after a set number of days.

If you then find something in the Junk folder that is not Junk, hit the 'Not Junk' button and it gets sent to the Ham training account etc. etc.....

Forwarding stuff to the Ham account will only train the filters that it's not spam and conversely if you send it to the Spam folder it gets trained that it is spam. If you want to specifically whiteleist someone or a domain then search the wiki for 'whitelist'.

[tallboy755]

Im looking at the whitelist thing right now. I still do have the question. Do the emails have to be kept in the ham / spam accounts for them to work?

or once they are sent there can they be deleted from the ham / spam account

[phoenix]

You don't see the ham/spam accounts, unless you specifically log into those accounts - you don't need to do that and the data in them gets deleted automatically when the zmtrainsa job runs overnight.

[tallboy755]

got it thanks

[ArcaneMagus]

When forwarding spam to the spam account will it accept multiple messages attached to a single email?

[phoenix]

Originally Posted by ArcaneMagus

When forwarding spam to the spam account will it accept multiple messages attached to a single email?

Yes, as far as I know, it will.

[chh]

Can you confirm this works?
We are using Outlook and it is quite a hazzle to get all the mails to be trained.

If we could simply tell our users to forward all there spam in one mail to the spam account it would be much easier.

Thanks

christian

[dkarp]

Stopgap fixes are OK, but you should also make sure to vote for the appropriate bug (bug 12768) in bugzilla.