Error while trying to autocomplete mail address from GAL

[fmodola]

Hi all,

Here is the error I have when I begin to type the mail address of a contact in the GAL, and when "Autocomplete from GAL" is enabled in the COS, and in the account properties :

msg - system failure: unable to search GAL
com.zimbra.common.service.ServiceException: system failure: unable to search GAL
    at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:175)
    at com.zimbra.cs.account.ldap.LdapProvisioning.searchLdapGal(LdapProvisioning.java:3441)
    at com.zimbra.cs.account.ldap.LdapProvisioning.autoCompleteGal(LdapProvisioning.java:3279)
    at com.zimbra.cs.service.account.AutoCompleteGal.handle(AutoCompleteGal.java:71)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:262)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:162)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:84)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:223)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
    at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:162)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
    at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:541)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:667)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
    at java.lang.Thread.run(Thread.java:595)
Caused by: javax.naming.NamingException: [LDAP: error code 80 - NDS error: remote failure (-635)]; remaining name 'o=Bot'
    at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:3029)
    at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2931)
    at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2737)
    at com.sun.jndi.ldap.LdapCtx.searchAux(LdapCtx.java:1808)
    at com.sun.jndi.ldap.LdapCtx.c_search(LdapCtx.java:1731)
    at com.sun.jndi.toolkit.ctx.ComponentDirContext.p_search(ComponentDirContext.java:368)
    at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.search(PartialCompositeDirContext.java:338)
    at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.search(PartialCompositeDirContext.java:321)
    at javax.naming.directory.InitialDirContext.search(InitialDirContext.java:248)
    at com.zimbra.cs.account.ldap.LdapUtil.searchLdapGal(LdapUtil.java:837)
    at com.zimbra.cs.account.ldap.LdapProvisioning.searchLdapGal(LdapProvisioning.java:3439)
    ... 24 more

code - service.FAILURE
method - ZmCsfeCommand.prototype.invoke
detail - soap:Receiver

When I close the error popup, I try to launch again the search by typing another letter of the name searched, and it tries to contact the LDAP server, but it seems it cannot ...

I noticed in the COS that the option allowing to use GAL to autocomplete the email addresses was twice : once in the Features tab and once in the Preferences tab ...
- is that normal ???
- it could be a problem if this option is configured differently in the two tabs, couldn't it ?

Thanks for your comments.

[fmodola]

I found the error : when I changed the GAL parameters, Zimbra Admin didn't let me save normally.
So, I went on the COS parameters, but returned to GAL configuration. It seemed to have recorded my changes, but, in fact, it didn't.

I corrected the error, but following the string I put in the autocomplete filter for GAL configuration, I have a similar error !

I found a string allowing my users to search for other contacts :

(|(sn=%s*)(mail=*%s*))