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Thread: End Users Email is showing up all on one line

  1. #1
    intekular is offline Intermediate Member
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    Default End Users Email is showing up all on one line

    Hi,

    I have a user that gets certain emails from customers and it appears as if word wrap does not work. Other emails are fine.

    Anyone else seen this problem?

  2. #2
    dkarp is offline Zimbra Employee
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    Default Which browser?

    Just for information, which browser and which rev of zimbra?
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  3. #3
    intekular is offline Intermediate Member
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    Default End Users Email is showing up all on one line

    Firefox 2.0.0.1 and Zimbra 4.5.1.

  4. #4
    dkarp is offline Zimbra Employee
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    Default Is this a Firefox-only issue?

    Is this a Firefox-only issue, or does it occur on other browsers?

    Also, does the email in question contain a very long line with no word breaks?
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  5. #5
    intekular is offline Intermediate Member
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    Default End Users Email is showing up all on one line

    This appears to just be a Firefox issue. The line contains spaces and just shows up as one long sentence and does not wrap.

  6. #6
    dkarp is offline Zimbra Employee
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    Default Bugzilla time!

    OK. We've got the client and we've got the affected version. Please file a bug in bugzilla and attach a copy of the message that's triggering this odd behavior. (To get a copy, right-click on the message in the message list, select "Show Original", and save the content to a file.)
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  7. #7
    intekular is offline Intermediate Member
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    Default End Users Email is showing up all on one line

    I am having the user post the bugzilla bug since they have the emails etc.

  8. #8
    tshiraz is offline Starter Member
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    Default Sample email source

    Here is a sample email source where the message is all on one line. There should be some way in Zimbra to force a word-wrap.
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  9. #9
    dkarp is offline Zimbra Employee
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    Default  

    If you look at the content of the email, you'll see the following:
    Code:
               &=
    nbsp;           &nbs=
    p;            &=
    nbsp;           &nbs=
    p;            &=
    nbsp;           &nbs=
    p;            &=
    nbsp;  
    Those are nonbreaking spaces. Zimbra's expressly not allowed to wrap them. Unfortunately, that's what the sender of the email seemed to want!

    (The longest line in the message determines the width of the window we use to display it...)
    Last edited by dkarp; 02-14-2007 at 10:41 PM. Reason: Explained about long lines and window size
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