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Thread: Tech Support Portal and Phone

  1. #1
    bmw
    bmw is offline Special Member
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    Thumbs down Tech Support Portal and Phone

    Is anyone working today at HQ? I've had a ticket out at Level 2 for three days, am a Premium paying customer. and being forced to wait til India comes online at the end of a 12-hour workday. The phones have been kinda dead at HQ since 3:30pm PST today. Yesterday I put in 20 hours when Mumbai came online at 6pm PST. We didn't get finished until 3:30am PST after several go-rounds and a few breaks. This does not bode well during the business transition.

    I really need to get some issues resolved before I can do an upgrade.
    Please advise.

  2. #2
    bmw
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    Default

    Seems to be carrying on since last week still. http://support.zimbra.com/node/377

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