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Thread: mail send error

  1. #1
    dreadMozart is offline Junior Member
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    Unhappy mail send error

    Hello guys!

    sorry in advance for the noob question, but I was the second day I can not find a solution. Please help!

    I have a domain xn - d1abichgllj9dyd8a.su
    Hosted on the providers server where i have a vm with Ubuntu 12.04
    hostname - dresden.xn - d1abichgllj9dyd8a.su
    it has a static IP
    installed Zimbra 8.0.5
    set A and MX record

    Code:
    method:	[unknown]
    msg:	try again: Unable to connect to the MTA
    code:	mail.TRY_AGAIN
    detail:	soap:Receiver
    trace:	qtp426168733-156:https://ip:443/service/soap/SendMsgRequest:1387392246510:89863f0a05f571ec
    request:	
    Body: {
      SendMsgRequest: {
        _jsns: "urn:zimbraMail",
        m: {
          e: [
            // [0]:
            {
              a: "mailuser@mail.com",
              t: "t"
             },
            // [1]:
            {
              a: "admin@dresden.xn--d1abichgllj9dyd8a.su",
              t: "f"
             }
           ],
          idnt: "b13eafa2-3628-44da-8212-c1403c8feaeb",
          mp: [
            // [0]:
            {
              content: {
                _content: "test"
               },
              ct: "text/plain"
             }
           ],
          su: {
            _content: "test"
           }
         },
        suid: 1387392244086
       }
     },
    Header: {
      context: {
        _jsns: "urn:zimbra",
        account: {
          _content: "admin@dresden.xn--d1abichgllj9dyd8a.su",
          by: "name"
         },
        authToken: "(removed)",
        notify: {
          seq: 34
         },
        session: {
          _content: 11,
          id: 11
         },
        userAgent: {
          name: "ZimbraWebClient - SAF7 (Mac)",
          version: "8.0.5_GA_5839"
         }
       }
     }
    stack:	getResponse@https://xn--d1abichgllj9dyd8a.su/js/Startup1_1_all.js.zgz?v=130910125714:22130:17 _handleResponseSendRequest@https://xn--d1abichgllj9dyd8a.su/js/Startup1_2_all.js.zgz?v=130910125714:22081:16 run@https://xn--d1abichgllj9dyd8a.su/:854:23 _runCallback@https://xn--d1abichgllj9dyd8a.su/js/Startup1_1_all.js.zgz?v=130910125714:21882:15 run@https://xn--d1abichgllj9dyd8a.su/:854:23 __handleResponse@https://xn--d1abichgllj9dyd8a.su/js/Startup1_1_all.js.zgz?v=130910125714:1235:6 onreadystatechange@https://xn--d1abichgllj9dyd8a.su/js/Startup1_1_all.js.zgz?v=130910125714:1175:31

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Default

    Quote Originally Posted by dreadMozart View Post
    installed Zimbra 8.0.5
    set A and MX record
    There are no A or MX records set for that domain and they should be set before you install Zimbra.
    Last edited by phoenix; 12-18-2013 at 12:32 PM.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    dreadMozart is offline Junior Member
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    thx for quick reply.
    i mean its installed

    Code:
    ; <<>> DiG 9.8.1-P1 <<>> xn--d1abichgllj9dyd8a.su mx
    ;; global options: +cmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 4596
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 3
    
    ;; QUESTION SECTION:
    ;xn--d1abichgllj9dyd8a.su.	IN	MX
    
    ;; ANSWER SECTION:
    xn--d1abichgllj9dyd8a.su. 3600	IN	MX	10 mail.xn--d1abichgllj9dyd8a.su.
    
    ;; AUTHORITY SECTION:
    xn--d1abichgllj9dyd8a.su. 345570 IN	NS	ns1.manual.ru.
    xn--d1abichgllj9dyd8a.su. 345570 IN	NS	ns2.manual.ru.
    
    ;; ADDITIONAL SECTION:
    mail.xn--d1abichgllj9dyd8a.su. 64794 IN	A	94.79.55.157
    ns1.manual.ru.		14370	IN	A	193.106.93.42
    ns2.manual.ru.		14370	IN	A	62.112.105.146
    
    ;; Query time: 6 msec
    ;; SERVER: 193.106.92.92#53(193.106.92.92)
    ;; WHEN: Wed Dec 18 23:27:48 2013
    ;; MSG SIZE  rcvd: 156
    Code:
    ; <<>> DiG 9.8.1-P1 <<>> xn--d1abichgllj9dyd8a.su any
    ;; global options: +cmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 846
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 5, AUTHORITY: 2, ADDITIONAL: 3
    
    ;; QUESTION SECTION:
    ;xn--d1abichgllj9dyd8a.su.	IN	ANY
    
    ;; ANSWER SECTION:
    xn--d1abichgllj9dyd8a.su. 86400	IN	SOA	ns1.manual.ru. hostmaster.manual.ru. 2013111203 28800 7200 604800 86400
    xn--d1abichgllj9dyd8a.su. 3600	IN	MX	10 mail.xn--d1abichgllj9dyd8a.su.
    xn--d1abichgllj9dyd8a.su. 3505	IN	A	94.79.55.157
    xn--d1abichgllj9dyd8a.su. 14400	IN	NS	ns1.manual.ru.
    xn--d1abichgllj9dyd8a.su. 14400	IN	NS	ns2.manual.ru.
    
    ;; AUTHORITY SECTION:
    xn--d1abichgllj9dyd8a.su. 14400	IN	NS	ns2.manual.ru.
    xn--d1abichgllj9dyd8a.su. 14400	IN	NS	ns1.manual.ru.
    
    ;; ADDITIONAL SECTION:
    mail.xn--d1abichgllj9dyd8a.su. 64727 IN	A	94.79.55.157
    ns1.manual.ru.		14303	IN	A	193.106.93.42
    ns2.manual.ru.		14303	IN	A	62.112.105.146
    
    ;; Query time: 4 msec
    ;; SERVER: 193.106.92.92#53(193.106.92.92)
    ;; WHEN: Wed Dec 18 23:28:56 2013
    ;; MSG SIZE  rcvd: 247

  4. #4
    dreadMozart is offline Junior Member
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    anybody can help?

  5. #5
    dreadMozart is offline Junior Member
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    still stuck in this problem, please help anybody.

  6. #6
    dreadMozart is offline Junior Member
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    situation a bit changes, now i can receive mail from external mail (gmail etc.), but cannot send reply or new messages for this mail addresses

    Code:
    Message not sent; one or more addresses were not accepted.
    Rejected addresses: dreadmozart@gmail.com
    method:	[unknown]
    msg:	Invalid address: dreadmozart@gmail.com. com.zimbra.cs.mailbox.MailSender$SafeSendFailedException: MESSAGE_NOT_DELIVERED; chained exception is: com.zimbra.cs.mailclient.smtp.InvalidRecipientException: RCPT failed: Invalid recipient dreadmozart@gmail.com: 554 5.7.1 <dreadmozart@gmail.com>: Relay access denied
    code:	mail.SEND_ABORTED_ADDRESS_FAILURE
    detail:	soap:Sender
    trace:	qtp426168733-221:https://94.79.55.157:443/service/soap/SendMsgRequest:1387461579093:eb556467b24f074b
    request:	
    Body: {
      SendMsgRequest: {
        _jsns: "urn:zimbraMail",
        m: {
          did: "287",
          e: [
            // [0]:
            {
              a: "dreadmozart@gmail.com",
              t: "t"
             },
            // [1]:
            {
              a: "admin@xn--d1abichgllj9dyd8a.su",
              t: "f"
             }
           ],
          id: "287",
          idnt: "3bfc74d5-24bb-4d97-97c7-1a804bb7236c",
          irt: {
            _content: "&lt;549757745.3.1387461475810.JavaMail.zimbra@xn--d1abichgllj9dyd8a.su&gt;"
           },
          mp: [
            // [0]:
            {
              content: {
                _content: "test"
               },
              ct: "text/plain"
             }
           ],
          su: {
            _content: "test"
           }
         },
        suid: 1387461577486
       }
     },
    Header: {
      context: {
        _jsns: "urn:zimbra",
        account: {
          _content: "admin@энциклопедия.su",
          by: "name"
         },
        authToken: "(removed)",
        notify: {
          seq: 14
         },
        session: {
          _content: 14,
          id: 14
         },
        userAgent: {
          name: "ZimbraWebClient - SAF7 (Mac)",
          version: "8.0.5_GA_5839"
         }
       }
     }
    stack:	getResponse@https://mail.xn--d1abichgllj9dyd8a.su/js/Startup1_1_all.js.zgz?v=130910125714:22130:17 _handleResponseSendRequest@https://mail.xn--d1abichgllj9dyd8a.su/js/Startup1_2_all.js.zgz?v=130910125714:22081:16 run@https://mail.xn--d1abichgllj9dyd8a.su/:854:23 _runCallback@https://mail.xn--d1abichgllj9dyd8a.su/js/Startup1_1_all.js.zgz?v=130910125714:21882:15 run@https://mail.xn--d1abichgllj9dyd8a.su/:854:23 __handleResponse@https://mail.xn--d1abichgllj9dyd8a.su/js/Startup1_1_all.js.zgz?v=130910125714:1235:6 onreadystatechange@https://mail.xn--d1abichgllj9dyd8a.su/js/Startup1_1_all.js.zgz?v=130910125714:1175:31

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