Cannot login to web interface or use IMAP...

[jholder]

Couple of questions:
1) Is this a Zimbra Only box? Does it do more?
2) Do you have any IMAP users?
3) Make sure that Zimbra is TOTALLY stopped (ps auxx | grep zimbra)
4) Can you post the output of both:
su - zimbra
crontab -l

and

ps -ef | grep tomcat

john

[jholder]

Also, let's look at the mysql memory for kicks:
zmlocalconfig | grep mysql

[Chewie71]

1) Is this a Zimbra Only box? Does it do more?

Yes...currently Zimbra only. I found sendmail running earlier which was interfering with the mta, but I got that resolved.

2) Do you have any IMAP users?

Yes, that's mainly how we access Zimbra (Thunderbird), but it hasn't worked either since this problem started.

3) Make sure that Zimbra is TOTALLY stopped (ps auxx | grep zimbra)

root     30357  0.0  0.0  4564  756 pts/0    S    13:38   0:00 su - zimbra
zimbra   30361  0.0  0.1  5488 1236 pts/0    S+   13:38   0:00 -bash
root     21656  0.0  0.0  4056  644 pts/1    R+   17:02   0:00 grep zimbra

4) Can you post the output of both:
su - zimbra
crontab -l

# ZIMBRASTART -- DO NOT EDIT ANYTHING BETWEEN THIS LINE AND ZIMBRAEND
#
# Log pruning
#
30 2 * * * find /opt/zimbra/log/ -type f -name \*log\* -mtime +8 -exec rm {} \; > /dev/null 2>&1
#
# Status logging
#
*/2 * * * * /opt/zimbra/libexec/zmstatuslog
*/10 * * * * /opt/zimbra/libexec/zmdisklog
#
# Backups
#
# BACKUP BEGIN
# BACKUP END
#
# crontab.ldap
#
#
# Spam training cleanup
#
45 23 * * * /opt/zimbra/bin/zmtrainsa --cleanup >> /opt/zimbra/log/spamtrain.log 2>&1
#
# crontab.store
#
# Log pruning
#
30 2 * * * find /opt/zimbra/tomcat/logs/ -type f -name \*log\* -mtime +8 -exec rm {} \; > /dev/null 2>&1
0 2 * * * /opt/zimbra/libexec/zmroll_catalina > /dev/null 2>&1
#
# Purge messages
#
0 3 * * * /opt/zimbra/libexec/zmpurgemessages > /dev/null 2>&1
#
# Clean up the quarantine dir
#
0 1 * * * find /opt/zimbra/amavisd/quarantine -type f -mtime +7 -exec rm -f {} \; > /dev/null 2>&1
#
# Table maintenance
#
30 1 * * * /opt/zimbra/libexec/zmmaintaintables >> /dev/null 2>&1
#
# crontab.logger
#
# process logs
#
00,10,20,30,40,50 * * * * /opt/zimbra/libexec/zmlogprocess > /tmp/logprocess.out 2>&1
#
# Graph generation
#
10 * * * * /opt/zimbra/libexec/zmgengraphs >> /tmp/gengraphs.out 2>&1
#
# Daily reports
#
10 1 * * * /opt/zimbra/libexec/zmdailyreport | /opt/zimbra/postfix/sbin/sendmail root
#
# crontab.mta
#
#
# Queue logging
#
0,10,20,30,40,50 * * * * /opt/zimbra/libexec/zmqueuelog
#
# Spam training
#
0 23 * * * /opt/zimbra/bin/zmtrainsa >> /opt/zimbra/log/spamtrain.log 2>&1
#
# Dspam cleanup
#
0 1 * * * find /opt/zimbra/dspam/var/dspam/data/z/i/zimbra/zimbra.sig/ -type f -name \*sig -mtime +7 -exec rm {} \; > /dev/null 2>&1
8 4 * * * /opt/zimbra/dspam/bin/dspam_logrotate -a 60 /opt/zimbra/dspam/var/dspam/system.log
8 8 * * * /opt/zimbra/dspam/bin/dspam_logrotate -a 60 /opt/zimbra/dspam/var/dspam/data/z/i/zimbra/zimbra.log
#
# Spam Bayes auto-expiry
#
20 23 * * * /opt/zimbra/libexec/sa-learn --force-expire --sync > /dev/null 2>&1
#
# Clean up amavisd/tmp
#
15 5,20 * * * find /opt/zimbra/amavisd/tmp -maxdepth 1 -type d -name 'amavis-*' -mtime +1 -exec rm -rf {} \; > /dev/null 2>&1
# ZIMBRAEND -- DO NOT EDIT ANYTHING BETWEEN THIS LINE AND ZIMBRASTART
[zimbra@mail ~]$

and

ps -ef | grep tomcat

[root@mail log]# ps -ef | grep tomcat
root     21697  6230  0 17:04 pts/1    00:00:00 grep tomcat

Also, let's look at the mysql memory for kicks:
zmlocalconfig | grep mysql

[zimbra@mail ~]$ zmlocalconfig | grep mysql
logger_mysql_bind_address = localhost
logger_mysql_data_directory = ${zimbra_home}/logger/db/data
logger_mysql_directory = ${zimbra_home}/logger/mysql
logger_mysql_mycnf = ${zimbra_home}/conf/my.logger.cnf
logger_mysql_pidfile = ${zimbra_home}/logger/db/mysql.pid
logger_mysql_port = 7307
logger_mysql_socket = ${zimbra_home}/logger/db/mysql.sock
mysql_bind_address = localhost
mysql_data_directory = ${zimbra_db_directory}/data
mysql_directory = ${zimbra_home}/mysql
mysql_innodb_log_buffer_size = 8388608
mysql_innodb_log_file_size = 104857600
mysql_logger_root_password = *
mysql_memory_percent = 40
mysql_mycnf = ${zimbra_home}/conf/my.cnf
mysql_pidfile = ${zimbra_db_directory}/mysql.pid
mysql_port = 7306
mysql_read_buffer_size = 1048576
mysql_root_password = *
mysql_socket = ${zimbra_db_directory}/mysql.sock
mysql_sort_buffer_size = 1048576
mysql_table_cache = 500
zimbra_logger_mysql_password = *
zimbra_mysql_connector_maxActive = 10
zimbra_mysql_password = *
zimbra_mysql_user = zimbra

[jholder]

I'm going to forward this onto the team.

[Chewie71]

Great!!. Thanks....

[marcmac]

the "no monitor found while trying to run" doesn't have anything to do with zimbra; google it.

Try removing the current redolog before starting up, I think it's choking on the crash recovery.

[Chewie71]

That fixed it....

So now I have a 23MB redo log file that I can't redo from I guess. What is going to be in there? Will I have lost emails that have been sent in the last few days? Is there any way to recover the information contained in that file?

Thanks,
Matt

[scervera]

I am a newbie. I just installed Zimbra on a test server. I can log into the admin web page. But for the life of me I can't find any documentation on how to access the web client for user access to email. What is the format for this URL assuming all the defaults were accepted in the setup.

Thanks.

[dkarp]

Originally Posted by scervera

I am a newbie. I just installed Zimbra on a test server. I can log into the admin web page. But for the life of me I can't find any documentation on how to access the web client for user access to email. What is the format for this URL assuming all the defaults were accepted in the setup.

http://server.example.com/zimbra/ or https://server.example.com/zimbra/ -- try 'em both. If that doesn't work, try port 7070.

PS - Don't feel shy about starting a new topic. Your post wasn't really related to the existing thread, and new threads don't cost nothin'.

[droemminge]

Hi!

I've got the same problem since yesterday. I had to set up a new server, cause mine got hacked. I installed 5.0.13 and after starting I'm not able to log in or to use IMAP. All incoming mails were bounced back.

I already changed javas memory value.


If anyone has any idea it would be great... thanks!!!



part of mailbox.log

2009-02-24 00:04:21,795 WARN [btpool0-10] [] webclient - local exception
com.zimbra.cs.zclient.ZClientException: cannot determine soap protocol in reply: <html><head><meta http-equiv="Content-Type" content="text/html; charset=ISO-
ExceptionId:btpool0-10:1235430261795:5c5f89c9dd1d2de7
Code:zclient.IO_ERROR
at com.zimbra.cs.zclient.ZClientException.IO_ERROR(ZC lientException.java:47)
at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.jav a:521)
at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.jav a:507)
at com.zimbra.cs.zclient.ZMailbox.authByPassword(ZMai lbox.java:452)
at com.zimbra.cs.zclient.ZMailbox.<init>(ZMailbox.jav a:364)
at com.zimbra.cs.zclient.ZMailbox.getMailbox(ZMailbox .java:313)
at com.zimbra.cs.taglib.tag.LoginTag.doTag(LoginTag.j ava:124)
at org.apache.jsp.public_.login_jsp._jspService(login _jsp.java:279)
at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:268)
at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:126)
at org.mortbay.jetty.servlet.DefaultServlet.doGet(Def aultServlet.java:465)
at org.mortbay.jetty.servlet.DefaultServlet.doPost(De faultServlet.java:496)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:284)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:350)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
Caused by: com.zimbra.common.soap.SoapParseException: cannot determine soap protocol in reply: <html><head><meta http-equiv="Content-Type" content="text/html
at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:246)
at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:224)
at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:261)
at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:216)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:315)
at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.jav a:513)
... 50 more