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Thread: Failing to access zimbra after installation

  1. #1
    kevie is offline Intermediate Member
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    Exclamation Failing to access zimbra after installation

    i just installed zimbra Network edition but after installation without any errors i tried to access it but nothing is opening, i have even tried accessing by IP but its not working, but the funny thing is im able to open http://mydomain.com:7780/aspell.php but can access https://mail.mydomain.com:7071, im stuck any help? THANKS

  2. #2
    chauvetp is online now Elite Member
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    There could be a lot of things that could cause this. Have you verified that the firewall is open for the necessary ports? Have you checked if all of Zimbra is running(post the output of zmcontrol status) here.

    What about listening ports? Is HTTP/HTTPS listening (lsof -i | grep LISTEN).

    Are there any errors in the Zimbra logs (mailbox.log, etc.)
    ---
    Paul Chauvet
    State University of New York at New Paltz

  3. #3
    kevie is offline Intermediate Member
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    Quote Originally Posted by chauvetp View Post
    There could be a lot of things that could cause this. Have you verified that the firewall is open for the necessary ports? Have you checked if all of Zimbra is running(post the output of zmcontrol status) here.

    What about listening ports? Is HTTP/HTTPS listening (lsof -i | grep LISTEN).

    Are there any errors in the Zimbra logs (mailbox.log, etc.)
    I tried your commands and got the following..

    [root@emailgesture ~]# zmcontrol status
    -bash: zmcontrol: command not found

    THEN I TRIED THE FOLLOWING

    [root@emailgesturecom ~]# zmcontrol start
    -bash: zmcontrol: command not found
    [root@emailgesturecom ~]# su - zimbra
    [zimbra@emailgesturecom ~]$ zmcontrol status
    Host emailgesture.com
    antispam Running
    antivirus Running
    convertd Running
    ldap Running
    logger Running
    mailbox Stopped
    zmmailboxdctl is not running.
    mta Running
    opendkim Running
    snmp Running
    spell Running
    stats Running
    zmconfigd Running
    [zimbra@emailgesturecom ~]$ zmcontrol start
    Host emailgesture.com
    Starting zmconfigd...Done.
    Starting logger...Done.
    Starting convertd...Done.
    Starting mailbox...Done.
    Starting antispam...Done.
    Starting antivirus...Done.
    Starting opendkim...Done.
    Starting snmp...Done.
    Starting spell...Done.
    Starting mta...Done.
    Starting stats...Done.
    [zimbra@emailgesturecom ~]$ zmcontrol status
    Host emailgesture.com
    antispam Running
    antivirus Running
    convertd Running
    ldap Running
    logger Running
    mailbox Stopped
    zmmailboxdctl is not running.
    mta Running
    opendkim Running
    snmp Running
    spell Running
    stats Running
    zmconfigd Running
    [zimbra@emailgesturecom ~]$

    I RAN THE COMMAND YOU GAVE ME (lsof -i | grep LISTEN). AND GOT THE FOLLOWING, I Noticed there is atmail there but i removed it through it unistall command im not sure if its the one causing the problems but have tried finding it but can find those. Atmail worked fine on the server so if firewall if involved im not sure which parts of Zimbra its blocking because this is a cloud server and confimed that there are no ports being blocked on their side.


    rpcbind 1229 rpc 8u IPv4 8311 0t0 TCP *:sunrpc (LISTEN)
    rpcbind 1229 rpc 11u IPv6 8316 0t0 TCP *:sunrpc (LISTEN)
    rpc.statd 1247 rpcuser 9u IPv4 8503 0t0 TCP *:56097 (LISTEN)
    rpc.statd 1247 rpcuser 11u IPv6 8511 0t0 TCP *:57180 (LISTEN)
    cupsd 1311 root 6u IPv6 8780 0t0 TCP localhost:ipp (LISTE N)
    cupsd 1311 root 7u IPv4 8781 0t0 TCP localhost:ipp (LISTE N)
    memcached 1429 memcached 26u IPv4 9250 0t0 TCP *:memcache (LISTEN)
    memcached 1429 memcached 27u IPv6 9251 0t0 TCP *:memcache (LISTEN)
    sshd 1446 root 3u IPv4 9286 0t0 TCP *:ssh (LISTEN)
    sshd 1446 root 4u IPv6 9288 0t0 TCP *:ssh (LISTEN)
    mysqld 1584 mysql 10u IPv4 9430 0t0 TCP *:mysql (LISTEN)
    httpd 1655 root 4u IPv6 9572 0t0 TCP *:http (LISTEN)
    httpd 1655 root 6u IPv6 9576 0t0 TCP *:8008 (LISTEN)
    httpd 1663 atmail 4u IPv6 9572 0t0 TCP *:http (LISTEN)
    httpd 1663 atmail 6u IPv6 9576 0t0 TCP *:8008 (LISTEN)
    httpd 1664 atmail 4u IPv6 9572 0t0 TCP *:http (LISTEN)
    httpd 1664 atmail 6u IPv6 9576 0t0 TCP *:8008 (LISTEN)
    httpd 1665 atmail 4u IPv6 9572 0t0 TCP *:http (LISTEN)
    httpd 1665 atmail 6u IPv6 9576 0t0 TCP *:8008 (LISTEN)
    httpd 1666 atmail 4u IPv6 9572 0t0 TCP *:http (LISTEN)
    httpd 1666 atmail 6u IPv6 9576 0t0 TCP *:8008 (LISTEN)
    httpd 1667 atmail 4u IPv6 9572 0t0 TCP *:http (LISTEN)
    httpd 1667 atmail 6u IPv6 9576 0t0 TCP *:8008 (LISTEN)
    httpd 1668 atmail 4u IPv6 9572 0t0 TCP *:http (LISTEN)
    httpd 1668 atmail 6u IPv6 9576 0t0 TCP *:8008 (LISTEN)
    httpd 1669 atmail 4u IPv6 9572 0t0 TCP *:http (LISTEN)
    httpd 1669 atmail 6u IPv6 9576 0t0 TCP *:8008 (LISTEN)
    httpd 1670 atmail 4u IPv6 9572 0t0 TCP *:http (LISTEN)
    httpd 1670 atmail 6u IPv6 9576 0t0 TCP *:8008 (LISTEN)
    slapd 1794 zimbra 7u IPv4 9961 0t0 TCP emailgesture.com:lda p (LISTEN)
    java 2207 zimbra 130u IPv4 22484 0t0 TCP localhost:7171 (LIST EN)
    httpd 3058 zimbra 4u IPv6 22660 0t0 TCP *:7047 (LISTEN)
    httpd 3061 zimbra 4u IPv6 22660 0t0 TCP *:7047 (LISTEN)
    httpd 3062 zimbra 4u IPv6 22660 0t0 TCP *:7047 (LISTEN)
    httpd 3063 zimbra 4u IPv6 22660 0t0 TCP *:7047 (LISTEN)
    httpd 3064 zimbra 4u IPv6 22660 0t0 TCP *:7047 (LISTEN)
    zmlogger 3156 zimbra 3u IPv4 22753 0t0 TCP localhost:10663 (LIS TEN)
    mysqld 3632 zimbra 12u IPv4 23089 0t0 TCP localhost:7306 (LIST EN)
    amavisd 4567 zimbra 6u IPv4 26225 0t0 TCP localhost:10024 (LIS TEN)
    amavisd 4567 zimbra 7u IPv6 26227 0t0 TCP localhost:10024 (LIS TEN)
    amavisd 4567 zimbra 8u IPv4 26229 0t0 TCP localhost:10026 (LIS TEN)
    amavisd 4567 zimbra 9u IPv6 26231 0t0 TCP localhost:10026 (LIS TEN)
    amavisd 4567 zimbra 10u IPv4 26233 0t0 TCP localhost:10032 (LIS TEN)
    amavisd 4567 zimbra 11u IPv6 26235 0t0 TCP localhost:10032 (LIS TEN)
    amavisd 4657 zimbra 6u IPv4 26225 0t0 TCP localhost:10024 (LIS TEN)
    amavisd 4657 zimbra 7u IPv6 26227 0t0 TCP localhost:10024 (LIS TEN)
    amavisd 4657 zimbra 8u IPv4 26229 0t0 TCP localhost:10026 (LIS TEN)
    amavisd 4657 zimbra 9u IPv6 26231 0t0 TCP localhost:10026 (LIS TEN)
    amavisd 4657 zimbra 10u IPv4 26233 0t0 TCP localhost:10032 (LIS TEN)
    amavisd 4657 zimbra 11u IPv6 26235 0t0 TCP localhost:10032 (LIS TEN)
    amavisd 4658 zimbra 6u IPv4 26225 0t0 TCP localhost:10024 (LIS TEN)
    amavisd 4658 zimbra 7u IPv6 26227 0t0 TCP localhost:10024 (LIS TEN)
    amavisd 4658 zimbra 8u IPv4 26229 0t0 TCP localhost:10026 (LIS TEN)
    amavisd 4658 zimbra 9u IPv6 26231 0t0 TCP localhost:10026 (LIS TEN)
    amavisd 4658 zimbra 10u IPv4 26233 0t0 TCP localhost:10032 (LIS TEN)
    amavisd 4658 zimbra 11u IPv6 26235 0t0 TCP localhost:10032 (LIS TEN)
    amavisd 4659 zimbra 6u IPv4 26225 0t0 TCP localhost:10024 (LIS TEN)
    amavisd 4659 zimbra 7u IPv6 26227 0t0 TCP localhost:10024 (LIS TEN)
    amavisd 4659 zimbra 8u IPv4 26229 0t0 TCP localhost:10026 (LIS TEN)
    amavisd 4659 zimbra 9u IPv6 26231 0t0 TCP localhost:10026 (LIS TEN)
    amavisd 4659 zimbra 10u IPv4 26233 0t0 TCP localhost:10032 (LIS TEN)
    amavisd 4659 zimbra 11u IPv6 26235 0t0 TCP localhost:10032 (LIS TEN)
    amavisd 4660 zimbra 6u IPv4 26225 0t0 TCP localhost:10024 (LIS TEN)
    amavisd 4660 zimbra 7u IPv6 26227 0t0 TCP localhost:10024 (LIS TEN)
    amavisd 4660 zimbra 8u IPv4 26229 0t0 TCP localhost:10026 (LIS TEN)
    amavisd 4660 zimbra 9u IPv6 26231 0t0 TCP localhost:10026 (LIS TEN)
    amavisd 4660 zimbra 10u IPv4 26233 0t0 TCP localhost:10032 (LIS TEN)
    amavisd 4660 zimbra 11u IPv6 26235 0t0 TCP localhost:10032 (LIS TEN)
    amavisd 4661 zimbra 6u IPv4 26225 0t0 TCP localhost:10024 (LIS TEN)
    amavisd 4661 zimbra 7u IPv6 26227 0t0 TCP localhost:10024 (LIS TEN)
    amavisd 4661 zimbra 8u IPv4 26229 0t0 TCP localhost:10026 (LIS TEN)
    amavisd 4661 zimbra 9u IPv6 26231 0t0 TCP localhost:10026 (LIS TEN)
    amavisd 4661 zimbra 10u IPv4 26233 0t0 TCP localhost:10032 (LIS TEN)
    amavisd 4661 zimbra 11u IPv6 26235 0t0 TCP localhost:10032 (LIS TEN)
    amavisd 4662 zimbra 6u IPv4 26225 0t0 TCP localhost:10024 (LIS TEN)
    amavisd 4662 zimbra 7u IPv6 26227 0t0 TCP localhost:10024 (LIS TEN)
    amavisd 4662 zimbra 8u IPv4 26229 0t0 TCP localhost:10026 (LIS TEN)
    amavisd 4662 zimbra 9u IPv6 26231 0t0 TCP localhost:10026 (LIS TEN)
    amavisd 4662 zimbra 10u IPv4 26233 0t0 TCP localhost:10032 (LIS TEN)
    amavisd 4662 zimbra 11u IPv6 26235 0t0 TCP localhost:10032 (LIS TEN)
    amavisd 4663 zimbra 6u IPv4 26225 0t0 TCP localhost:10024 (LIS TEN)
    amavisd 4663 zimbra 7u IPv6 26227 0t0 TCP localhost:10024 (LIS TEN)
    amavisd 4663 zimbra 8u IPv4 26229 0t0 TCP localhost:10026 (LIS TEN)
    amavisd 4663 zimbra 9u IPv6 26231 0t0 TCP localhost:10026 (LIS TEN)
    amavisd 4663 zimbra 10u IPv4 26233 0t0 TCP localhost:10032 (LIS TEN)
    amavisd 4663 zimbra 11u IPv6 26235 0t0 TCP localhost:10032 (LIS TEN)
    amavisd 4664 zimbra 6u IPv4 26225 0t0 TCP localhost:10024 (LIS TEN)
    amavisd 4664 zimbra 7u IPv6 26227 0t0 TCP localhost:10024 (LIS TEN)
    amavisd 4664 zimbra 8u IPv4 26229 0t0 TCP localhost:10026 (LIS TEN)
    amavisd 4664 zimbra 9u IPv6 26231 0t0 TCP localhost:10026 (LIS TEN)
    amavisd 4664 zimbra 10u IPv4 26233 0t0 TCP localhost:10032 (LIS TEN)
    amavisd 4664 zimbra 11u IPv6 26235 0t0 TCP localhost:10032 (LIS TEN)
    amavisd 4665 zimbra 6u IPv4 26225 0t0 TCP localhost:10024 (LIS TEN)
    amavisd 4665 zimbra 7u IPv6 26227 0t0 TCP localhost:10024 (LIS TEN)
    amavisd 4665 zimbra 8u IPv4 26229 0t0 TCP localhost:10026 (LIS TEN)
    amavisd 4665 zimbra 9u IPv6 26231 0t0 TCP localhost:10026 (LIS TEN)
    amavisd 4665 zimbra 10u IPv4 26233 0t0 TCP localhost:10032 (LIS TEN)
    amavisd 4665 zimbra 11u IPv6 26235 0t0 TCP localhost:10032 (LIS TEN)
    amavisd 4666 zimbra 6u IPv4 26225 0t0 TCP localhost:10024 (LIS TEN)
    amavisd 4666 zimbra 7u IPv6 26227 0t0 TCP localhost:10024 (LIS TEN)
    amavisd 4666 zimbra 8u IPv4 26229 0t0 TCP localhost:10026 (LIS TEN)
    amavisd 4666 zimbra 9u IPv6 26231 0t0 TCP localhost:10026 (LIS TEN)
    amavisd 4666 zimbra 10u IPv4 26233 0t0 TCP localhost:10032 (LIS TEN)
    amavisd 4666 zimbra 11u IPv6 26235 0t0 TCP localhost:10032 (LIS TEN)
    opendkim 4703 zimbra 5u IPv4 26450 0t0 TCP localhost:8465 (LIST EN)
    httpd 4725 zimbra 4u IPv6 26478 0t0 TCP *:7780 (LISTEN)
    httpd 4730 zimbra 4u IPv6 26478 0t0 TCP *:7780 (LISTEN)
    httpd 4731 zimbra 4u IPv6 26478 0t0 TCP *:7780 (LISTEN)
    httpd 4732 zimbra 4u IPv6 26478 0t0 TCP *:7780 (LISTEN)
    master 5000 root 13u IPv4 26787 0t0 TCP *:smtp (LISTEN)
    master 5000 root 17u IPv4 26792 0t0 TCP *:urd (LISTEN)
    master 5000 root 20u IPv4 26797 0t0 TCP *:submission (LISTEN )
    master 5000 root 115u IPv4 26926 0t0 TCP localhost:10025 (LIS TEN)
    master 5000 root 118u IPv4 26933 0t0 TCP localhost:10030 (LIS TEN)
    master 5000 root 121u IPv4 26940 0t0 TCP localhost:10027 (LIS TEN)
    master 5000 root 124u IPv4 26947 0t0 TCP localhost:10028 (LIS TEN)
    master 5000 root 127u IPv4 26954 0t0 TCP localhost:10029 (LIS

  4. #4
    kevie is offline Intermediate Member
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    was able to solve the issues but doing a fresh install on another cloud server, THANKS for the assist

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