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Thread: 554 5.7.1 - Relay access denied (in reply to RCPT TO command)

  1. #1
    Midgam is offline New Member
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    Post 554 5.7.1 - Relay access denied (in reply to RCPT TO command)

    Hi,
    like the title of this post u might guess what is my problem. here is a little background about my environment.
    i have a 7.0.2 zimbra server which handles the Emails for all my company users.
    this server used to have 2 domains configured on it (each for every company). recently we decided to move all Our Email activity for one of the companies to Google Apps.
    i backed up and configured everything i could think off - Updates MX records & A records at my ISP,exported the mailboxes to zip files,preformed a migration from the server to google apps.
    everything went pretty well except for one issue. i cant deliver emails from one domain (a specific one - one of the domain that were on the same server).
    example:
    used to have aaa.domain.co.il + bbb.domain.co.il on the same server.
    deleted bbb.domain.co.il from the server
    cant send emails from aaa.domain.co.il to bbb.domain.co.il
    (only happens between this 2 domain - and only when sending from one to another)

    checked everything i could think off - obviously i am missing something.
    appreciate ur help

    thnx
    shlomi

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Default

    There's a total lack of information (except for one out-of-context log entry) with which anyone could give you a solution or advice. If you can't deliver the mail to another server then you have a DNS problem, it's wither on your LAN DNS (if you have one) or an external server. As you've removed the offending domain from your server I wouldn't think that's the problem but you could always search LDAP using zmprov for any remnants of the domain on your Zimbra server.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    Midgam is offline New Member
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    Default

    sorry for the lack of info.
    here are the logs.

    *****************************massage return error*********************************************

    This is the mail system at host mail.midgam.co.il.

    I'm sorry to have to inform you that your message could not
    be delivered to one or more recipients. It's attached below.

    For further assistance, please send mail to postmaster.

    If you do so, please include this problem report. You can
    delete your own text from the attached returned message.

    The mail system

    <moshe@scout.co.il>: host scout.co.il[81.218.229.79] said: 554 5.7.1
    <moshe@scout.co.il>: Relay access denied (in reply to RCPT TO command)



    Reporting-MTA: dns; mail.midgam.co.il
    X-Postfix-Queue-ID: 784258EE0002
    X-Postfix-Sender: rfc822; admin@midgam.co.il
    Arrival-Date: Thu, 24 Oct 2013 15:47:03 +0200 (IST)

    Final-Recipient: rfc822; moshe@scout.co.il
    Original-Recipient: rfc822;moshe@scout.co.il
    Action: failed
    Status: 5.7.1
    Remote-MTA: dns; scout.co.il
    Diagnostic-Code: smtp; 554 5.7.1 <moshe@scout.co.il>: Relay access denied


    test.eml
    Subject:
    test
    From:
    Admin <admin@midgam.co.il>
    Date:
    10/24/2013 3:47 PM
    To:
    Moshe Ashlag <moshe@scout.co.il>
    ************************************************** ************************************************** ***
    *****************************MASSAGE HEADER******************************************** ********

    Received: from mail.midgam.co.il (LHLO mail.midgam.co.il) (172.31.1.10) by
    mail.midgam.co.il with LMTP; Thu, 24 Oct 2013 15:47:04 +0200 (IST)
    Received: by mail.midgam.co.il (Postfix)
    id E99F28EE0001; Thu, 24 Oct 2013 15:47:03 +0200 (IST)
    Date: Thu, 24 Oct 2013 15:47:03 +0200 (IST)
    From: MAILER-DAEMON@mail.midgam.co.il (Mail Delivery System)
    Subject: Undelivered Mail Returned to Sender
    To: admin@midgam.co.il
    Auto-Submitted: auto-replied
    MIME-Version: 1.0
    Content-Type: multipart/report; report-type=delivery-status;
    boundary="784258EE0002.1382622423/mail.midgam.co.il"
    Content-Transfer-Encoding: 7bit
    Message-Id: <20131024134703.E99F28EE0001@mail.midgam.co.il>

    This is a MIME-encapsulated message.

    --784258EE0002.1382622423/mail.midgam.co.il
    Content-Description: Notification
    Content-Type: text/plain; charset=us-ascii

    This is the mail system at host mail.midgam.co.il.

    I'm sorry to have to inform you that your message could not
    be delivered to one or more recipients. It's attached below.

    For further assistance, please send mail to postmaster.

    If you do so, please include this problem report. You can
    delete your own text from the attached returned message.

    The mail system

    <moshe@scout.co.il>: host scout.co.il[81.218.229.79] said: 554 5.7.1
    <moshe@scout.co.il>: Relay access denied (in reply to RCPT TO command)

    --784258EE0002.1382622423/mail.midgam.co.il
    Content-Description: Delivery report
    Content-Type: message/delivery-status

    Reporting-MTA: dns; mail.midgam.co.il
    X-Postfix-Queue-ID: 784258EE0002
    X-Postfix-Sender: rfc822; admin@midgam.co.il
    Arrival-Date: Thu, 24 Oct 2013 15:47:03 +0200 (IST)

    Final-Recipient: rfc822; moshe@scout.co.il
    Original-Recipient: rfc822;moshe@scout.co.il
    Action: failed
    Status: 5.7.1
    Remote-MTA: dns; scout.co.il
    Diagnostic-Code: smtp; 554 5.7.1 <moshe@scout.co.il>: Relay access denied

    --784258EE0002.1382622423/mail.midgam.co.il
    Content-Description: Undelivered Message
    Content-Type: message/rfc822
    Content-Transfer-Encoding: 7bit

    Return-Path: <admin@midgam.co.il>
    Received: from localhost (localhost.localdomain [127.0.0.1])
    by mail.midgam.co.il (Postfix) with ESMTP id 784258EE0002
    for <moshe@scout.co.il>; Thu, 24 Oct 2013 15:47:03 +0200 (IST)
    X-Virus-Scanned: amavisd-new at mail.midgam.co.il
    Received: from mail.midgam.co.il ([127.0.0.1])
    by localhost (mail.midgam.co.il [127.0.0.1]) (amavisd-new, port 10024)
    with ESMTP id AjBtetfSD1Ab for <moshe@scout.co.il>;
    Thu, 24 Oct 2013 15:47:03 +0200 (IST)
    Received: from [10.0.1.44] (unknown [10.0.1.44])
    by mail.midgam.co.il (Postfix) with ESMTPSA id D9FA68EE0001
    for <moshe@scout.co.il>; Thu, 24 Oct 2013 15:47:02 +0200 (IST)
    Message-ID: <526916D9.7090403@midgam.co.il>
    Date: Thu, 24 Oct 2013 15:47:21 +0300
    From: Admin <admin@midgam.co.il>
    User-Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.0.1
    MIME-Version: 1.0
    To: Moshe Ashlag <moshe@scout.co.il>
    Subject: test
    Content-Type: text/plain; charset=ISO-8859-1; format=flowed
    Content-Transfer-Encoding: 7bit



    --784258EE0002.1382622423/mail.midgam.co.il--

    ************************************************** ************************************************** *
    *************************************ZIMBRA.LOG*** ************************************************** *
    04:02:11 mail zmmailboxdmgr[3783]: status requested
    Oct 24 04:02:11 mail zmmailboxdmgr[3783]: status OK
    Oct 24 04:02:27 mail postfix/smtpd[4672]: connect from localhost.localdomain[127.0.0.1]
    Oct 24 04:02:27 mail postfix/smtpd[4672]: 899E7E5E9A54: client=localhost.localdomain[127.0.0.1]
    Oct 24 04:02:27 mail postfix/cleanup[3550]: 899E7E5E9A54: message-id=<20131024020209.991B6E5E9A6A@mail.midgam.co.il>
    Oct 24 04:02:31 mail postfix/qmgr[31345]: 899E7E5E9A54: from=<root@mail.midgam.co.il>, size=3136, nrcpt=1 (queue active)
    Oct 24 04:02:31 mail postfix/smtpd[4672]: disconnect from localhost.localdomain[127.0.0.1]
    Oct 24 04:02:31 mail amavis[1509]: (01509-13) FWD via SMTP: <root@mail.midgam.co.il> -> <root@mail.midgam.co.il>,BODY=7BIT 250 2.0.0 from MTA([127.0.0.1]:10025): 250 2.0.0 Ok: queued as 899E7E5E9A54
    Oct 24 04:02:31 mail amavis[1509]: (01509-13) Passed CLEAN, <root@mail.midgam.co.il> -> <root@mail.midgam.co.il>, Message-ID: <20131024020209.991B6E5E9A6A@mail.midgam.co.il>, mail_id: LdIfmZrJsBWe, Hits: -1.901, size: 2501, queued_as: 899E7E5E9A54, 21237 ms
    Oct 24 04:02:31 mail postfix/smtp[3560]: 991B6E5E9A6A: to=<root@mail.midgam.co.il>, orig_to=<root>, relay=127.0.0.1[127.0.0.1]:10024, delay=23, delays=2.1/0.07/0/21, dsn=2.0.0, status=sent (250 2.0.0 from MTA([127.0.0.1]:10025): 250 2.0.0 Ok: queued as 899E7E5E9A54)
    Oct 24 04:02:31 mail postfix/qmgr[31345]: 991B6E5E9A6A: removed
    Oct 24 04:02:34 mail postfix/smtp[4677]: 899E7E5E9A54: to=<root@mail.midgam.co.il>, relay=none, delay=4.1, delays=4/0.01/0/0, dsn=5.4.6, status=bounced (mail for mail.midgam.co.il loops back to myself)
    Oct 24 04:02:34 mail postfix/cleanup[3550]: BF4FEE5E9ABB: message-id=<20131024020234.BF4FEE5E9ABB@mail.midgam.co.il>
    Oct 24 04:02:37 mail postfix/bounce[4678]: 899E7E5E9A54: sender non-delivery notification: BF4FEE5E9ABB
    Oct 24 04:02:37 mail postfix/qmgr[31345]: BF4FEE5E9ABB: from=<>, size=5050, nrcpt=1 (queue active)
    Oct 24 04:02:37 mail postfix/qmgr[31345]: 899E7E5E9A54: removed
    Oct 24 04:02:39 mail zmmailboxdmgr[4794]: status requested
    Oct 24 04:02:39 mail zmmailboxdmgr[4794]: status OK
    Oct 24 04:02:39 mail zmmailboxdmgr[4803]: status requested
    Oct 24 04:02:39 mail zmmailboxdmgr[4803]: status OK
    Oct 24 04:02:39 mail postfix/smtp[4677]: BF4FEE5E9ABB: to=<root@mail.midgam.co.il>, relay=none, delay=2.8, delays=2.8/0/0.03/0, dsn=5.4.6, status=bounced (mail for mail.midgam.co.il loops back to myself)
    Oct 24 04:02:40 mail postfix/qmgr[31345]: BF4FEE5E9ABB: removed
    Oct 24 04:03:41 mail zmmailboxdmgr[5134]: status requested
    Oct 24 04:03:41 mail zmmailboxdmgr[5134]: status OK
    Oct 24 04:03:41 mail zmmailboxdmgr[5143]: status requested
    Oct 24 04:03:41 mail zmmailboxdmgr[5143]: status OK
    Oct 24 04:04:04 mail zmmailboxdmgr[5868]: status requested
    Oct 24 04:04:04 mail zmmailboxdmgr[5868]: status OK
    Oct 24 04:04:44 mail zmmailboxdmgr[6172]: status requested
    Oct 24 04:04:44 mail zmmailboxdmgr[6172]: status OK
    Oct 24 04:04:44 mail zmmailboxdmgr[6181]: status requested
    Oct 24 04:04:44 mail zmmailboxdmgr[6181]: status OK
    Oct 24 04:05:47 mail zmmailboxdmgr[6532]: status requested
    Oct 24 04:05:47 mail zmmailboxdmgr[6532]: status OK
    Oct 24 04:05:47 mail zmmailboxdmgr[6544]: status requested
    Oct 24 04:05:47 mail zmmailboxdmgr[6544]: status OK
    Oct 24 04:06:13 mail zmmailboxdmgr[7211]: status requested
    Oct 24 04:06:13 mail zmmailboxdmgr[7211]: status OK
    Oct 24 04:06:41 mail postfix/smtpd[7381]: warning: 36.225.123.68: hostname 36-225-123-68.dynamic-ip.hinet.net verification failed: Name or service not known
    Oct 24 04:06:41 mail postfix/smtpd[7381]: connect from unknown[36.225.123.68]
    Oct 24 04:06:41 mail postfix/smtpd[7381]: lost connection after CONNECT from unknown[36.225.123.68]
    Oct 24 04:06:41 mail postfix/smtpd[7381]: disconnect from unknown[36.225.123.68]
    Oct 24 04:06:50 mail zmmailboxdmgr[7503]: status requested
    Oct 24 04:06:50 mail zmmailboxdmgr[7503]: status OK
    Oct 24 04:06:50 mail zmmailboxdmgr[7512]: status requested
    Oct 24 04:06:50 mail zmmailboxdmgr[7512]: status OK
    Oct 24 04:07:52 mail zmmailboxdmgr[7841]: status requested
    Oct 24 04:07:52 mail zmmailboxdmgr[7841]: status OK
    Oct 24 04:07:52 mail zmmailboxdmgr[7850]: status requested
    Oct 24 04:07:52 mail zmmailboxdmgr[7850]: status OK
    Oct 24 04:08:27 mail zmmailboxdmgr[8498]: status requested
    Oct 24 04:08:27 mail zmmailboxdmgr[8498]: status OK
    Oct 24 04:08:54 mail zmmailboxdmgr[8798]: status requested
    Oct 24 04:08:54 mail zmmailboxdmgr[8798]: status OK
    Oct 24 04:08:54 mail zmmailboxdmgr[8807]: status requested
    Oct 24 04:08:54 mail zmmailboxdmgr[8807]: status OK
    Oct 24 04:09:57 mail zmmailboxdmgr[9146]: status requested
    ************************************************** ************************************************** **************************

    appreciate ur help
    thnx
    shlomi

  4. #4
    Midgam is offline New Member
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    hi,
    the issue has been resolved.
    it was a problem with my DNS settings.
    apparently the Google server that was given to me by GOOGLE in the registration process was WRONG !
    didnt think to check them - but i guess it could have happens to anyone.
    basically i used this link to resole the issue - https://support.google.com/a/answer/140034


    appreciate ur help
    thnx
    shlomi

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