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Thread: Unread items incorrect

  1. #1
    MobiusNZ is offline Special Member
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    Default Unread items incorrect

    We've got a customer who has one email in their drafts. However the drafts folder shows (14) in bold. I've tried reindexing the mailbox to no avail. Any other ideas? See attachedScreen Shot 2013-09-05 at 8.52.49 AM.jpg

  2. #2
    speno is offline Senior Member
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    There's probably a zmmailbox command that will help. We had an empty drafts folder that showed (1) item in it. and used

    zmmailbox -z -m [accountname] emptyFolder /Drafts

    to "fix" it.

  3. #3
    MobiusNZ is offline Special Member
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    Hmm, could I do it without deleting the items in there?

  4. #4
    jmadden is offline Junior Member
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    If memory serves, this little trick works for us when we have an incorrect count.

    Create and save a new search (the search can be anything).
    Then, as user zimbra, stop and restart your Zimbra services (zmcontrol restart). You can then delete the saved search.

    I have no idea why this works, but it works every time for us.

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