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Thread: No response from Zimbra Sales / Support via phone or Email

  1. #1
    tkerkman is offline Banned
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    Default No response from Zimbra Sales / Support via phone or Email

    Good Day, I am turning to the forums to see if anyone can assist. We have tried to contact Zimbra sales to look at pricing to increase our license. We also need to upgrade our license to correct an archiving issue. I am getting a little concerned that I have not heard back from anyone in over 2 business days? Can anyone offer some insight as to what could be the issue?

  2. #2
    toddfx is offline Junior Member
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    We've been trying for about 10 days to get a quote on renewing our license and haven't been able to get a response back. We're making contingency plans to let it lapse to the opensource version and start migrating users to google apps/gmail.

  3. #3
    Matt Rhoades is offline Zimbra Employee
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    How are you contacting sales/licensing? Are you sending a request to an email address?

  4. #4
    tkerkman is offline Banned
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    Default Contacting Sales

    I left 2 messages on their voice mail and also sent an email via the support portal form.

    Quote Originally Posted by Matt Rhoades View Post
    How are you contacting sales/licensing? Are you sending a request to an email address?

  5. #5
    DennisT is offline Intermediate Member
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    Matt,
    Something needs to be done. There are too many threads with users posting about problems contacting sales. As you undoubtedly know, if a potential customer cannot contact sales, they become someone else's customer.

  6. #6
    Matt Rhoades is offline Zimbra Employee
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    Agreed.

    I don't work in Sales or Support. But, I have forwarded this thread on to the sales team. They are working on the issue.

  7. #7
    Jenn Emerson's Avatar
    Jenn Emerson is offline Community Manager
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    Hello all. My name is Jenn; I'm the community manager. Our team is currently trying to solve this transitional issue. But, I want to apologize for the inconvenience. If you have not already received some aid, please send me a direct message with your name, your company and the phone number or email address you used to contact the sales team. This will help us help you and more quickly resolve the problem. Thank you! And sorry again for the trouble.

  8. #8
    tkerkman is offline Banned
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    I am happy to report that I was contacted yesterday by support and then by sales. My issues has been resolved. Thank you to all who put out the word for me.

  9. #9
    Raunaq's Avatar
    Raunaq is offline Zimbra Employee
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    Happy to Know that your issue is resolved.


    Cheers,
    Raun
    Always there for help

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