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Thread: Backup stopped on a mailbox and never got any further

  1. #1
    keithop is offline Senior Member
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    Default Backup stopped on a mailbox and never got any further

    Wondering what's the best way to diagnose the problem. I can contact support but I like to try and work things out before bothering them, at least then when I do I can give them portions of the correct log file.

    Normal 4.0.5 NE install on RHEL4

    did a zmbackup -f -a all to default location zimbra/backup

    All went ok until it reached account 54 (around 430meg or so) then it just stopped. I gave it an hour, still nothing.... then another few hours, nothing... it just wasn't processing it.

    Of course the box couldnt be accessed (maint mode I assume), I tried a backup abort... did nothing and zmbackupquery reported STILL on account 54 (and couldnt access account)

    finally stopped/restarted zimbra itself and account could once again be accessed.

    I guess I now have half a backup :/ and need to a) debug why it stopped on this account and b) run another backup (should I delete the failed one? or leave it to save time)

  2. #2
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    jholder is offline Former Zimbran
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    What does df -h return?

  3. #3
    keithop is offline Senior Member
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    Quote Originally Posted by wannabetenor View Post
    What does df -h return?
    It's not a disk space issue disk at 40% plenty of space

  4. #4
    shanson is offline Active Member
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    Are accounts connected with POPS or IMAPS? We had a problem with backups coming to a halt when an client was still connected with SSL. Activating the perdition imapproxy solved the problem.
    Scott Hanson
    Media Ventures GmbH
    Cologne, Germany

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