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Thread: Paid for Zimbra license, never got license email, no response to support request

  1. #11
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by ozchorlton View Post
    I have just taken over as Sys Admin, and need to renew my license, however, I have not had a reply from the 'contact us'.
    Get in touch with your sales representative.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  2. #12
    ozchorlton is offline New Member
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    I am new, and don't know who are sales representative is.
    How do I find out?

  3. #13
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by ozchorlton View Post
    I am new, and don't know who are sales representative is.
    How do I find out?
    Someone in your company should have the contact details, what about the previous admin (or the person responsible for the Zimbra purchase)? Do you have the details for connecting to the Zimbra Support Portal? That's also something you should have. Failing all of that you could always send an email to Zimbra support explaining what's happened. How close is the expiry of your licence?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  4. #14
    Raunaq's Avatar
    Raunaq is offline Zimbra Employee
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    Hello ozchorlton,

    Can you provide the name of your company please.

  5. #15
    ozchorlton is offline New Member
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    Quote Originally Posted by Raunaq View Post
    Hello ozchorlton,

    Can you provide the name of your company please.
    Assure Programs in Brisbane, Australia

    I've asked around, and the previous sysadmin has left no notes :-(

  6. #16
    Raunaq's Avatar
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    I would suggest you to raise a case with Zimbra Support by sending email to support@zimbra.com explaining your situation and someone will surely look into it.

  7. #17
    glennbtn is offline Loyal Member
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    I must admit, we have nothing but trouble getting licenses sorted for Zimbra.

    Let hope this new lot sorts it out

    Glenn

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