We need to be able to combine our sales group email. I have it working somewhat - here's what I have so far.
firstname.lastname@example.org (has a hidden forward to email@example.com)
firstname.lastname@example.org - inbox is shared to each salesrep (manager perms).
This works well for incoming email. Sales people can see email addressed directly to themselves in their inboxes and all sales people can see the messages in the sales share. The sales people have been cc'ing email@example.com which then adds the response to the conversation in the sales share. Since each salesrep has their own account they can have their own setting/preferences.
Is there a way to do this automatically, sort of like a automatic cc for all send email?
Zimbra ZCS 8.04 w/Zimbra Web Client.