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Thread: 8.0.2 FOSS - Contents of inbox moving to trash

  1. #1
    thunder04 is offline Special Member
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    Default 8.0.2 FOSS - Contents of inbox moving to trash

    I'm running Zimbra 8.0.2 FOSS and am experiencing a puzzling issue. Within the past week or so, two users have reported that their inbox has become empty, without any action of their own. The first incident was around 3pm on May 1st, and the second incident was this morning (May 8) around 8:30am.

    Upon investigation, it looks like the contents of their inbox has been moved to the Trash. However, any folders they have nested within their inbox seem to be untouched.

    With both users insisting they didn't (knowingly) do anything, how can I troubleshoot this to determine if it's a Zimbra problem or not? How can a user accidentally dump the contents of their inbox into the trash without knowing it?

    Could another device (smartphone, tablet, or mail client) be a culprit?

    Are there any logs that may show these events (when the messages were moved to the trash)?

    Any help/insight would be MUCH appreciated!

  2. #2
    chauvetp is online now Elite Member
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    You can check the mailbox.log file. It will have messages like the following:

    2013-05-08 14:03:22,066 INFO [btpool0-18599://zmail.newpaltz.edu/service/soap/MsgActionRequest] [name=REDACTED@zmail.newpaltz.edu;mid=3;ip=REDACTED ;ua=ZimbraWebClient - GC24 (Linux)/7.2.0_GA_2669;] mailop - moving Message (id=579351) to Folder Trash (id=3)

    You can look for the IP & client type responsible for the move to the trash. You should also check the users filter rules to see if they created an incorrect rule (something which is moving all mail instead of certain mail to the trash). Once in a blue moon I'll have a user create a rule that is supposed to be two conditions with a boolean AND (i.e. from one sender and with a certain subject) but they make a mistake and leave it with the boolean OR matching more than they intended.
    ---
    Paul Chauvet
    State University of New York at New Paltz

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