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Thread: Is support working???

  1. #1
    inigoml's Avatar
    inigoml is offline Project Contributor
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    Angry Is support working???

    On April 23th I submitted a Support Case at Zimbra Support portal related with a problem with nginx and Outlook when checking IFB on a meeting. I posted additional info on April 26th. Now it is May 3rd and no reponse from Zimbra Support, nor asking for more info.

    Is Support working?

    Thanks in advance.

    By the way, my support case is 00108939.

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by inigoml View Post
    Is Support working?
    Yes and you should follow-up via the support portal on your original query.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    inigoml's Avatar
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    Quote Originally Posted by phoenix View Post
    Yes and you should follow-up via the support portal on your original query.
    Till day no activity in my support tracking. Could somebody at Zimbra-Vmware take a look to see what could be happening?
    In the past, support tickets were responsed in hours but almost two weeks and no activity. Case numbre is 00108939

    Thanks in advance.

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    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by inigoml View Post
    Could somebody at Zimbra-Vmware take a look to see what could be happening?
    These are Community support forums not official Zimbra support and Zimbra staff do not necessarily monitor all the threads here. Did you follow-up via the support portal (you should)? Have you been in touch with your Sales contact to get some action?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    inigoml's Avatar
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    Quote Originally Posted by phoenix View Post
    These are Community support forums not official Zimbra support and Zimbra staff do not necessarily monitor all the threads here. Did you follow-up via the support portal (you should)? Have you been in touch with your Sales contact to get some action?
    There was a problem with the ticketing app. We finally solved by ourselves and support team apologized for the delay.

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