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Thread: Need Help - Critical Outage

  1. #1
    mikeharvey is offline Beginner Member
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    Default Need Help - Critical Outage

    Not exactly sure where to post this so forgive me if I have chosen the wrong place.

    I do some part time work for a company. I have dug myself a hole working with Zimbra and now it is completely hosed. Their SSL cert was about to expire on their mail server running ZCS 5.0.19?. That version doesn't allow the generation of 2048 bit signing requests so I thought it prudent to update ZCS to a newer version. I am not great with command line computing but know enough to be ok with performing simple tasks. I had done some updates for them in the past so it wasn't completely foreign to me. I attempted to install 7.2.3 and everything went well until the installation stopped due to the fact that "/opt/zimbra requires at least 5GB of space to install."

    I did some searching around and found this...Installing Zimbra for first time, Getting Errors. So I though hey why don't I just create a symbolic link and try the installation again so I entered "ln -s /var/opt /opt" even though I didn't know what it did really. I had second thoughts about running a new version installation after doing that so I decided to just create a self signed certificate using this walk-through (Administration Console and CLI Certificate Tools - Zimbra :: Wiki) for the time being until I figured out what to do. So I went ahead and created, then installed a self signed certificate.

    Once I restarted all the Zimbra services nothing would work. The logs show all kinds of errors, a lot of low disk space errors, and I am thinking that it may have something to do with the symlink but I have no idea. I'm working on this remotely and will not have access to the box until tomorrow and was hoping anyone would have an idea on where I should start. I'll post part of the log from the last time I tried to start all the service.

    Hope someone can help...thanks

    Mar 30 18:13:08 mail postfix/postfix-script[5536]: warning: not owned by root: /opt/zimbra/data/postfix/spool
    Mar 30 18:13:08 mail postfix/postfix-script[5538]: warning: not owned by root: /opt/zimbra/postfix-2.4.7.5z/conf/main.cf
    Mar 30 18:13:08 mail postfix/postfix-script[5539]: warning: not owned by root: /opt/zimbra/postfix-2.4.7.5z/conf/main.cf.tmp
    Mar 30 18:13:08 mail postfix/postfix-script[5540]: warning: not owned by root: /opt/zimbra/postfix-2.4.7.5z/conf/master.cf
    Mar 30 18:13:08 mail postfix/postfix-script[5541]: warning: not owned by root: /opt/zimbra/postfix-2.4.7.5z/conf/master.cf.in
    Mar 30 18:13:08 mail postfix/postfix-script[5555]: starting the Postfix mail system
    Mar 30 18:13:08 mail postfix/master[5556]: daemon started -- version 2.4.7, configuration /opt/zimbra/postfix-2.4.7.5z/conf
    Mar 30 18:13:08 mail saslauthd[5563]: detach_tty : could not write to pid file /opt/zimbra/cyrus-sasl-2.1.23.3z/state/saslauthd.pid: No space left on device
    Mar 30 18:13:08 mail saslauthd[5562]: detach_tty : Cannot start saslauthd
    Mar 30 18:13:08 mail saslauthd[5562]: detach_tty : Check syslog for errors
    Mar 30 18:13:08 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e mydestination='localhost' rc=256 No child processes
    Mar 30 18:13:09 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e mailbox_size_limit='0' rc=256 No child processes
    Mar 30 18:13:10 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e setgid_group='postdrop' rc=256 No child processes
    Mar 30 18:13:11 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e smtpd_client_restrictions='reject_unauth_pipelinin g' rc=256 No child processes
    Mar 30 18:13:12 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e queue_run_delay='300s' rc=256 No child processes
    Mar 30 18:13:13 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e minimal_backoff_time='300s' rc=256 No child processes
    Mar 30 18:13:14 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e virtual_alias_maps='proxy:ldap:/opt/zimbra/conf/ldap-vam.cf' rc=256 No child processes
    Mar 30 18:13:15 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e transport_maps='proxy:ldap:/opt/zimbra/conf/ldap-transport.cf' rc=256 No child processes
    Mar 30 18:13:16 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e sendmail_path='/opt/zimbra/postfix/sbin/sendmail' rc=256 No child processes
    Mar 30 18:13:17 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e message_size_limit='10240000' rc=256 No child processes
    Mar 30 18:13:18 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e broken_sasl_auth_clients='yes' rc=256 No child processes
    Mar 30 18:13:19 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e lmtp_connection_cache_destinations='' rc=256 No child processes
    Mar 30 18:13:20 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e alias_maps='hash:/etc/aliases' rc=256 No child processes
    Mar 30 18:13:21 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e manpage_directory='/opt/zimbra/postfix/man' rc=256 No child processes
    Mar 30 18:13:22 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e policy_time_limit='3600' rc=256 No child processes
    Mar 30 18:13:23 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e smtpd_helo_required='yes' rc=256 No child processes
    Mar 30 18:13:24 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e in_flow_delay='1s' rc=256 No child processes
    Mar 30 18:13:25 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e daemon_directory='/opt/zimbra/postfix/libexec' rc=256 No child processes
    Mar 30 18:13:26 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e maximal_backoff_time='4000s' rc=256 No child processes
    Mar 30 18:13:27 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e virtual_transport='error' rc=256 No child processes
    Mar 30 18:13:28 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e mynetworks='127.0.0.0/8 192.1.1.0/24 192.168.122.0/24 ' rc=256 No child processes
    Mar 30 18:13:29 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e smtpd_recipient_restrictions='' rc=256 No child processes
    Mar 30 22:13:30 mail postfix/postqueue[5633]: fatal: Queue report unavailable - mail system is down
    Mar 30 22:13:30 mail postfix/postqueue[5642]: fatal: Queue report unavailable - mail system is down
    Mar 30 22:13:30 mail postfix/postqueue[5648]: fatal: Queue report unavailable - mail system is down
    Mar 30 18:13:30 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e lmtp_host_lookup='dns' rc=256 No child processes
    Mar 30 18:13:31 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e smtpd_tls_loglevel='1' rc=256 No child processes
    Mar 30 18:13:32 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e relayhost='' rc=256 No child processes
    Mar 30 18:13:33 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e disable_dns_lookups='no' rc=256 No child processes
    Mar 30 18:13:34 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e mail_owner='postfix' rc=256 No child processes
    Mar 30 18:13:35 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e virtual_mailbox_maps='proxy:ldap:/opt/zimbra/conf/ldap-vmm.cf' rc=256 No child processes
    Mar 30 18:13:36 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e version='2.4.7.5z' rc=256 No child processes
    Mar 30 18:13:37 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e mailq_path='/opt/zimbra/postfix/sbin/mailq' rc=256 No child processes
    Mar 30 18:13:38 mail zimbramon[1632]: 1632:info: Starting stats via zmcontrol
    Mar 30 18:13:38 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e header_checks='pcre:/opt/zimbra/conf/postfix_header_checks' rc=256 No child processes
    Mar 30 18:13:39 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e smtpd_use_tls='yes' rc=256 No child processes
    Mar 30 18:13:41 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e queue_directory='/opt/zimbra/data/postfix/spool' rc=256 No child processes
    Mar 30 18:13:42 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e newaliases_path='/opt/zimbra/postfix/sbin/newaliases' rc=256 No child processes
    Mar 30 18:13:43 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e smtpd_reject_unlisted_recipient='no' rc=256 No child processes
    Mar 30 18:13:44 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e smtpd_data_restrictions='reject_unauth_pipelining' rc=256 No child processes
    Mar 30 18:13:45 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e local_header_rewrite_clients='permit_mynetworks,pe rmit_sasl_authenticated' rc=256 No child processes
    Mar 30 18:13:46 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e command_directory='/opt/zimbra/postfix/sbin' rc=256 No child processes
    Mar 30 18:13:47 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e smtpd_tls_key_file='/opt/zimbra/conf/smtpd.key' rc=256 No child processes
    Mar 30 18:13:48 mail zimbramon[5180]: 5180:info: zmmtaconfig: ERROR: /opt/zimbra/postfix/sbin/postconf -e smtpd_sasl_auth_enable='yes' rc=256 No child processes
    Mar 30 18:13:48 mail postfix/postfix-script[6131]: refreshing the Postfix mail system
    Mar 30 18:13:48 mail postfix/master[5556]: reload configuration /opt/zimbra/postfix-2.4.7.5z/conf
    Mar 30 22:14:00 mail postfix/postqueue[6149]: fatal: Queue report unavailable - mail system is down
    Mar 30 22:14:00 mail postfix/postqueue[6184]: fatal: Queue report unavailable - mail system is down
    Mar 30 22:14:00 mail postfix/postqueue[6192]: fatal: Queue report unavailable - mail system is down
    Mar 30 22:14:00 mail postfix/postqueue[6199]: fatal: Queue report unavailable - mail system is down
    Mar 30 18:14:04 mail zmmailboxdmgr[6423]: status requested
    Mar 30 18:14:04 mail zmmailboxdmgr[6423]: status OK
    Mar 30 18:14:05 mail zimbramon[6206]: 6206:info: 2013-03-30 18:14:01, STATUS: mail.pella386.com: antispam: Running
    Mar 30 18:14:05 mail zimbramon[6206]: 6206:info: 2013-03-30 18:14:01, STATUS: mail.pella386.com: antivirus: Stopped
    Mar 30 18:14:05 mail zimbramon[6206]: 6206:info: 2013-03-30 18:14:01, STATUS: mail.pella386.com: archiving: Running
    Mar 30 18:14:05 mail zimbramon[6206]: 6206:info: 2013-03-30 18:14:01, STATUS: mail.pella386.com: ldap: Running
    Mar 30 18:14:05 mail zimbramon[6206]: 6206:info: 2013-03-30 18:14:01, STATUS: mail.pella386.com: logger: Running
    Mar 30 18:14:05 mail zimbramon[6206]: 6206:info: 2013-03-30 18:14:01, STATUS: mail.pella386.com: mailbox: Running
    Mar 30 18:14:05 mail zimbramon[6206]: 6206:info: 2013-03-30 18:14:01, STATUS: mail.pella386.com: mta: Stopped
    Mar 30 18:14:05 mail zimbramon[6206]: 6206:info: 2013-03-30 18:14:01, STATUS: mail.pella386.com: snmp: Stopped
    Mar 30 18:14:05 mail zimbramon[6206]: 6206:info: 2013-03-30 18:14:01, STATUS: mail.pella386.com: spell: Stopped
    Mar 30 18:14:05 mail zimbramon[6206]: 6206:info: 2013-03-30 18:14:01, STATUS: mail.pella386.com: stats: Running
    Mar 30 18:14:05 mail sendmail[6212]: r2UME18d006212: low on space (SMTP-DAEMON needs 315 bytes + 100 blocks in /var/spool/clientmqueue), max avail: 0
    Mar 30 18:14:05 mail sendmail[6212]: r2UME18d006212: from=zimbra, size=370, class=0, nrcpts=1, msgid=<201303302214.r2UME18d006212@mail.pella386.c om>, relay=zimbra@localhost
    Mar 30 18:14:05 mail sendmail[6212]: r2UME18e006212: low on space (SMTP-DAEMON needs 0 bytes + 100 blocks in /var/spool/clientmqueue), max avail: 0
    Mar 30 18:14:05 mail sendmail[6212]: r2UME18d006212: SYSERR(zimbra): returntosender: cannot select queue for zimbra
    Mar 30 18:14:05 mail sendmail[6212]: r2UME18f006212: low on space (SMTP-DAEMON needs 0 bytes + 100 blocks in /var/spool/clientmqueue), max avail: 0
    Mar 30 18:14:05 mail sendmail[6212]: r2UME18d006212: SYSERR(zimbra): returntosender: cannot select queue for postmaster
    Mar 30 18:14:05 mail sendmail[6212]: r2UME18d006212: low on space (SMTP-DAEMON needs 370 bytes + 100 blocks in /var/spool/clientmqueue), max avail: 0
    Mar 30 18:14:05 mail last message repeated 4 times
    Mar 30 18:14:05 mail sendmail[6212]: r2UME18d006212: SYSERR(zimbra): putbody: write error: No space left on device
    Mar 30 18:14:05 mail sendmail[6212]: r2UME18d006212: SYSERR(zimbra): Error writing control file qfr2UME18d006212: No space left on device
    [zimbra@mail log]$

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by mikeharvey View Post
    Not exactly sure where to post this so forgive me if I have chosen the wrong place.
    I've moved it to the correct forum.

    Quote Originally Posted by mikeharvey View Post
    I do some part time work for a company. I have dug myself a hole working with Zimbra and now it is completely hosed. Their SSL cert was about to expire on their mail server running ZCS 5.0.19?. That version doesn't allow the generation of 2048 bit signing requests so I thought it prudent to update ZCS to a newer version. I am not great with command line computing but know enough to be ok with performing simple tasks. I had done some updates for them in the past so it wasn't completely foreign to me. I attempted to install 7.2.3 and everything went well until the installation stopped due to the fact that "/opt/zimbra requires at least 5GB of space to install."
    As you've already noticed, the problem is a lack of space on your HD that contains the /opt/zimbra directory structure. Symbolic links are not good, you should stop zcs (take a backup first) then install a larger HD and move the whole of /oipt/zimbra to the new HD then you should be set to go. If there's still a problem then post again but if you've resolved the problem then obviously you can ignore this reply.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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