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Thread: Outgoing email forwarding from internal to external domain

  1. #1
    yonatan is offline Special Member
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    Default Outgoing email forwarding from internal to external domain

    Hello

    How can I automatically forward outgoing emails to a different domain?

    As an example a user sends an email to support-ticket1234@helpdesk.example.com and I want the exact email forwarded outside example.com to support-ticket1234@serviceprovider.com.

    Note There are no accounts on the server under the helpdesk.example.com subdomain and the prefix support-ticket1234 will not be constant, e.g. it might be support-ticket<any number>@helpdesk.example.com


    I don't know whether to use postfix transport, procmail or something within zimbra. How do I best achieve this?


    Thanks in advance.
    Last edited by yonatan; 03-29-2013 at 11:18 AM.

  2. #2
    jjohnson is offline Zimbra Employee
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    Default

    If support-ticket123@helpdesk.example.com is a zimbra account and you're logged in under that account, you can go to the preferences > mail section and set it up to forward messages to "support-ticket1234@serviceprovider.com". Or if you don't want all messages to be sent, you can also setup a filter to redirect messages based on any of the standard filter criteria. This assumes that the user account has the feature permission to "Allow the user to specify a forwarding address". This permission is set by the administrator, and it's somewhat common for mail admins to turn it off.

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