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Thread: Quarantined email not saved to disk

  1. #1
    maxxer's Avatar
    maxxer is offline Trained Alumni
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    Default Quarantined email not saved to disk

    Hi.
    I just received a virus email, and it was mailed to the virus-quarantine account, but I cannot find the file in /opt/zimbra/data/amavisd/quarantine/.
    Is this normal behavior? I find other files, but not this one.

    And while for others notifications I get the file reference, for this one I got:

    Content type: Virus
    Internal reference code for the message is 30244-05/VZZZvl224pFB
    [...]

    The message has been quarantined as: virus-quarantine._upkctjcqj@DOMAIN.it
    YetOpen S.r.l. ~ Your open source partner
    Lecco (LC) - ITALY
    http://www.yetopen.it

  2. #2
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    tgx
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    Default

    Same behavior here.

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    maxxer's Avatar
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    Default

    Got reply from support, the intended behavior is to store blocked messages into the relative account (that is spam or quarantine or virus). Saving to disk was a legacy behavior.

    To recover one should open the admin console, view mail of the quarantine/spam account and pick it from there.
    YetOpen S.r.l. ~ Your open source partner
    Lecco (LC) - ITALY
    http://www.yetopen.it

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    jaapaikema is offline Active Member
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    When using Zimbra 8 you'll probebly need to reset the password for the virus/spam acount. This has to be done from the CLI, 'cause in the accounts area of the admin console these accounts can't be found.

    needed CLI commands (as zimbra user):
    #zmprov -l gaa (to find the proper account-name)
    #zmprov sp <account to change> <new password>

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