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Thread: fatal: the Postfix mail system is not running

  1. #1
    davidqueiroz is offline Junior Member
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    Default fatal: the Postfix mail system is not running

    Hello there,

    I am having this problem with my Zimbra installation: postfix is not running.
    When I do a portscan on the host, it does not list port 25 (pop3 and imap are listed, though).
    If I try telnet <host> 110, it says:

    +OK <hostname> Zimbra POP3 server ready

    If I try it on port 25, however, it doesn't say anything, just the black screen and when I press something and hit Enter, it goes out of telnet command (no error messages).

    Some other information:

    $ tail -100 /var/log/zimbra.log
    Feb 28 11:04:40 zimbra postfix/postfix-script[23335]: fatal: the Postfix mail system is not running
    Feb 28 11:04:40 zimbra zmconfigd[7148]: Executed: /opt/zimbra/bin/postfix reload norewrite returned 1 (14 - 13) (0.33 sec)
    Feb 28 11:04:40 zimbra zmconfigd[7148]: Failed to reload mta rc=1
    Feb 28 11:04:40 zimbra zmconfigd[7148]: controlProcess mta restart (-1)
    Feb 28 11:04:40 zimbra zmconfigd[7148]: CONTROL mta: bin/postfix reload norewrite
    Feb 28 11:04:40 zimbra zmconfigd[7148]: mta reload initiated from zmconfigd
    Feb 28 11:04:40 zimbra postfix/postfix-script[23376]: fatal: the Postfix mail system is not running


    $ zmcontrol status
    antispam Running
    antivirus Running
    ldap Running
    logger Running
    mailbox Running
    mta Running
    snmp Running
    spell Running
    stats Running
    zmconfigd Running


    If I send an email (from the webmail) to someone in the domain (ie from david@mydomain.com to david@mydomain.com), it works. If I try, however, to send, say someone@hotmail.com, it replies:

    An unknown error (mail.TRY_AGAIN) has occurred.
    method: [unknown]
    msg: try again: Unable to connect to the MTA
    code: mail.TRY_AGAIN
    detail: soap:Receiver
    trace: qtp1176245664-

    Looks like the postfix is not running. If I do $ postfix start, it doesn't return any error, but if I check zimbra.log, the results are the same as described above.

    Any thoughts?

    Thanks in advance,

    David

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Zimbra version & release? New install or upgrade? Certificates expired?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    davidqueiroz is offline Junior Member
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    Default

    Phoenix, thanks for the reply.

    I solved the problem. I have no idea what happened, but I did:
    $ zmcontrol stop
    and after everything stopped:
    $ zmcontrol start

    And it worked again. Scanned ports and everything was back to normal.

    Release 8.0.1.GA.5438.UBUNTU12.64 UBUNTU12_64 FOSS edition.
    New install, no certificates expired.

  4. #4
    quanah is offline Zimbra Employee
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    Running 8.0.1 is suicidal. I don't recommend it.
    Quanah Gibson-Mount
    Server Architect
    Zimbra, Inc
    --------------------
    Zimbra :: the leader in open source messaging and collaboration

  5. #5
    davidqueiroz is offline Junior Member
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    Wow! May I know why?

  6. #6
    quanah is offline Zimbra Employee
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    Guaranteed corruption of your LDAP database in a short amount of time.
    Quanah Gibson-Mount
    Server Architect
    Zimbra, Inc
    --------------------
    Zimbra :: the leader in open source messaging and collaboration

  7. #7
    davidqueiroz is offline Junior Member
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    What? Seriously? You mean if I integrate my AD with this version of Zimbra, the AD database can get corrupted?
    Is there an official info about this? Which version do you recommend then?

  8. #8
    quanah is offline Zimbra Employee
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    No, the OpenLDAP database that Zimbra ships with (zimbra-ldap). Its DB will corrupt. I would advise upgrading to 8.0.2 for now or you can see if you can make it until 8.0.3 is out, hopefully in the next week.

    --Quanah
    Quanah Gibson-Mount
    Server Architect
    Zimbra, Inc
    --------------------
    Zimbra :: the leader in open source messaging and collaboration

  9. #9
    davidqueiroz is offline Junior Member
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    I understand. Thanks for the information. Is there any documentation regarding the upgrade?

  10. #10
    quanah is offline Zimbra Employee
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    Not sure exactly what you're asking for in regards to documentation. The upgrade process is already documented? https://bugzilla.zimbra.com/show_bug.cgi?id=80141 is the general bug used to track the OpenLDAP issue.
    Quanah Gibson-Mount
    Server Architect
    Zimbra, Inc
    --------------------
    Zimbra :: the leader in open source messaging and collaboration

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