A user was cleaning out their mailbox b/c it was WAY too big. In her efforts she created a big problem...she cannot access her Sent folder. Whenever she clicks on her Sent folder she receives the error "A network service error has occurred."

Expanding the error we get the following:

A network service error has occurred.
method: [unknown]
msg: system failure: java.lang.NullPointerException
code: service.FAILURE
detail: soap:Receiver
trace: qtp2082001544-10890:http://192.168.0.245:80/service/soap...2b1866209546e7
request:
Body: {
SearchRequest: {
_jsns: "urn:zimbraMail",
fetch: 1,
header: [
// [0]:
{
n: "List-ID"
},
// [1]:
{
n: "X-Zimbra-DL"
},
// [2]:
{
n: "IN-REPLY-TO"
},
// [3]:
{
n: "List-ID"
},
// [4]:
{
n: "X-Zimbra-DL"
},
// [5]:
{
n: "IN-REPLY-TO"
}
],
html: 1,
limit: 100,
locale: {
_content: "en_US"
},
needExp: 1,
offset: 0,
query: "in:"sent"",
recip: "1",
sortBy: "sizeAsc",
types: "message",
tz: {
id: "America/New_York"
}
}
},
Header: {
context: {
_jsns: "urn:zimbra",
account: {
_content: "xxxxx@xxxxxxx.xxx",
by: "name"
},
authToken: "(removed)",
notify: {
seq: 1
},
session: {
_content: 12974,
id: 12974
},
userAgent: {
name: "ZimbraWebClient - GC24 (Win)",
version: "8.0.2_GA_5569"
}
}
}
It doesn't matter what browser or what OS that is used to access the mailbox.

I want to re-index the mailbox but am afraid that it will further corrupt her mailbox. Any thoughts?