One account not receving email

[EnglishDude]

Hello all,

Have been using Zimbra for a few weeks with a few email accounts, all of them work apart from one account. I'm able to log in that account and read email, send email, and there's no quotas or anything attached to that account. But I'm unable to receive email to that account, but I'm not sure exactly what the problem is. In the daily email reports sent to the admin account, I keep getting:

Errors
2006-12-19 02:15:56 deferred (host xxxxxx.org[xxx.xxx.xxx.xxx] said: 451 4.0.0 Temporary message delivery failure try again (in reply to end of DATA command))
2006-12-19 00:08:38 deferred (host xxxxxx.org[xxx.xxx.xxx.xxx] said: 451 4.0.0 Temporary message delivery failure try again (in reply to end of DATA command))
2006-12-19 02:24:12 deferred (host xxxxxx.org[xxx.xxx.xxx.xxx] said: 451 4.0.0 Temporary message delivery failure try again (in reply to end of DATA command))
2006-12-19 02:51:20 deferred (host xxxxxx.org[xxx.xxx.xxx.xxx] said: 451 4.0.0 Temporary message delivery failure try again (in reply to end of DATA command))
2006-12-19 07:44:03 deferred (host xxxxxx.org[xxx.xxx.xxx.xxx] said: 451 4.0.0 Temporary message delivery failure try again (in reply to end of DATA command))
2006-12-19 10:44:51 deferred (host xxxxxx.org[xxx.xxx.xxx.xxx] said: 451 4.0.0 Temporary message delivery failure try again (in reply to end of DATA command))
2006-12-19 10:49:08 deferred (host xxxxxx.org[xxx.xxx.xxx.xxx] said: 451 4.0.0 Temporary message delivery failure try again (in reply to end of DATA command))
<snip>

And so on.

I tried sending an email via telnet to that account, it got accepted:

stella:/private/var/automount/Users/piers piers$ telnet destiny 25
Trying 192.168.1.2...
Connected to destiny.10sca.intranet.
Escape character is '^]'.
220 xxxxxx.org ESMTP Postfix
HELO destiny
250 xxxxxx.org
MAIL FROM: ed@xxxxxx.org
250 Ok
RCPT TO: mythtv@xxxxxx.org
250 Ok
DATA
354 End data with <CR><LF>.<CR><LF>
test data
test data
.
250 Ok: queued as 9CDD81464E
quit
221 Bye
Connection closed by foreign host.
stella:/private/var/automount/Users/piers piers$

Worked fine. Then a few days later, I get an email to my ed email account with the following message:

This is the Postfix program at host xxxxxx.org.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to <postmaster>

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

			The Postfix program

<mythtv@xxxxxx.org>: host xxxxxx.org[xxx.xxx.xxx.xxx] said: 451 4.0.0 Temporary
    message delivery failure try again (in reply to end of DATA command)
Reporting-MTA: dns; xxxxxx.org
X-Postfix-Queue-ID: 47158146E2
X-Postfix-Sender: rfc822; ed@xxxxxx.org
Arrival-Date: Thu, 14 Dec 2006 16:31:58 +0000 (GMT)

Final-Recipient: rfc822; mythtv@xxxxxx.org
Action: failed
Status: 4.0.0
Diagnostic-Code: X-Postfix; host xxxxxx.org[xxx.xxx.xxx.xxx] said: 451 4.0.0
    Temporary message delivery failure try again (in reply to end of DATA
    command)

From: Piers Kittel <ed@xxxxxx.org>
Date: 14 December 2006 16:31:48 GMT
To: mythtv@xxxxxx.org
Subject: test


test

What am I doing wrong? How do I fix this problem - why do one account have this problem, and no other account has it?

Thanks very much for your help!

Regards - Piers

[phoenix]

Is this the NE or OSS version? Is that account in maintenance mode, by any chance?

[EnglishDude]

OSS, and no, it's not in maintenance mode.

[EnglishDude]

Just found that it is actually affecting another account - both accounts are used to receive different mailing lists - I really need to access emails in those accounts - how do I fix this problem?

Thanks very much for your help in advance.

Regards - Piers

[phoenix]

Do these accounts just receive mail from a mailing list or is it a 'normal' user mailbox? Is there much mail in these boxes? What happens if you remove the mailbox and recreate it, could you try that?

[EnglishDude]

It's a normal user mailbox like my other mailboxes. They all are "Active" - none are in maintenance mode. There's a fair bit of email in there, but nothing significiant. One mailbox has 32.5MB worth of emails, the other has 4MB worth of emails. How do I remove the mailbox and re-create it - will I lose the emails in there?

BTW, when I go to the admin console, and click on "Mail Queues" I get "196 deferred" in red.

Thanks very much for your help again.

EDIT: Noted that I stopped receiving emails in those accounts on the 29th of Nov.

[phoenix]

The only way I know to remove the mailbox is delete the account in the admin console. You could backup all your mail by using something like Thunderbird to download it 'offline'. I'd only go down this route as a last resource.

Is the deferred mail the missing stuff for these mailboxes? Did anything happen to the server on the 29th when you stopped receiving mail? What happens if you flush the queue, I guess it just ends up back in the deferred queue? What does the mailq command show?

[EnglishDude]

To answer your questions:

Yes, the deferred emails are the missing emails. The bounces say:

<mythtv@xxxxxx.org>: host xxxxxx.org[xxx.xxx.xxx.xxx] said: 451 4.0.0 Temporary message delivery failure try again (in reply to end of DATA command)

I can't recall what happened on the 29th - bit of a long time ago

If I flush the mail queue - it all just ends up in the deferred queue as you say.

Running mailq as zimbra gets a lot like the following:

-Queue ID- --Size-- ----Arrival Time---- -Sender/Recipient-------
D16261467A*    3352 Thu Dec 21 18:47:32  edinfo-list@xxxxxx.org
                                         deaf-uk-technology@yahoogroups.com

802FD14680     3215 Sat Dec 16 20:21:00  gieuknicely@vainionet.com
(host xxxxxx.org[xxx.xxx.xxx.70] said: 451 4.0.0 Temporary message delivery failure try again (in reply to end of DATA command))
                                         mythtv@xxxxxx.org

8242B14691     1334 Sun Dec 17 14:49:52  admin@xxxxxx.org
(host xxxxxx.org[xxx.xxx.xxx.70] said: 451 4.0.0 Temporary message delivery failure try again (in reply to end of DATA command))
                                         mythtv@xxxxxx.org

8A632146A2     2887 Sun Dec 17 20:44:46  fooledscribe@abacusresearch.com
(host xxxxxx.org[xxx.xxx.xxx.70] said: 451 4.0.0 Temporary message delivery failure try again (in reply to end of DATA command))
                                         debian@xxxxxx.org

82043146B0     2853 Mon Dec 18 11:50:42  maowcgbog@wcg.net
(host xxxxxx.org[xxx.xxx.xxx.70] said: 451 4.0.0 Temporary message delivery failure try again (in reply to end of DATA command))
                                         debian@xxxxxx.org
                                         mythtv@xxxxxx.org

80457146A7    21592 Mon Dec 18 18:05:59  albqavb@cityupholstery.com
(host xxxxxx.org[xxx.xxx.xxx.70] said: 451 4.0.0 Temporary message delivery failure try again (in reply to end of DATA command))
                                        mythtv@xxxxxx.org
<snip>

As you can see, all problems is related to my mythtv and debian accounts.

Thanks very much for your help yet again - much appreciated!

[dkarp]

I'd bet that when postfix tries to deliver those messages, you're getting errors in zimbra.log. If you can paste those errors into a posting, it'd really help us figure out what's wrong.

It's not a permissions problem (zmfixperms solves this) or an old kernel (yum update kernel has been said to work on the appropriate OS), right?

And please make sure those accounts aren't over quota!

[EnglishDude]

Sorry about that! It's just that the logs isn't showing anything useful (to me anyway...)

This is after trying to send an email via telnet (Stella, or 192.168.1.19 is my computer, Destiny, or 192.168.1.2, is the server)

Dec 21 19:57:26 destiny postfix/smtpd[26229]: connect from stella.10sca.intranet[192.168.1.19]
Dec 21 19:57:33 destiny postfix/trivial-rewrite[24456]: warning: do not list domain xxxxxx.org in BOTH mydestination and virtual_mailbox_domains
Dec 21 19:57:38 destiny postfix/smtpd[26229]: D88521466F: client=stella.10sca.intranet[192.168.1.19]
Dec 21 19:57:43 destiny postfix/cleanup[26243]: D88521466F: message-id=<20061221195738.D88521466F@xxxxxx.org>
Dec 21 19:57:43 destiny postfix/qmgr[10269]: D88521466F: from=<ed@xxxxxx.org>, size=340, nrcpt=1 (queue active)
Dec 21 19:57:43 destiny amavis[8562]: (08562-10) ESMTP::10024 /opt/zimbra/amavisd/tmp/amavis-20061221T131732-08562: <ed@xxxxxx.org> -> <mythtv@xxxxxx.org> SIZE=340 Received: from xxxxxx.org ([127.0.0.1]) by localhost (xxxxxx.org [127.0.0.1]) (amavisd-new, port 10024) with ESMTP for <mythtv@xxxxxx.org>; Thu, 21 Dec 2006 19:57:43 +0000 (GMT)
Dec 21 19:57:43 destiny amavis[8562]: (08562-10) Checking: CJzpPyqwgKZe [192.168.1.19] <ed@xxxxxx.org> -> <mythtv@xxxxxx.org>
Dec 21 19:57:44 destiny postfix/smtpd[26229]: disconnect from stella.10sca.intranet[192.168.1.19]
Dec 21 19:57:46 destiny postfix/smtpd[26592]: connect from localhost.localdomain[127.0.0.1]
Dec 21 19:57:46 destiny postfix/trivial-rewrite[24456]: warning: do not list domain xxxxxx.org in BOTH mydestination and virtual_mailbox_domains
Dec 21 19:57:47 destiny postfix/trivial-rewrite[24456]: warning: do not list domain xxxxxx.org in BOTH mydestination and virtual_mailbox_domains
Dec 21 19:57:47 destiny postfix/smtpd[26592]: 0C880147BD: client=localhost.localdomain[127.0.0.1]
Dec 21 19:57:47 destiny postfix/cleanup[26243]: 0C880147BD: message-id=<20061221195738.D88521466F@xxxxxx.org>
Dec 21 19:57:47 destiny postfix/smtpd[26592]: disconnect from localhost.localdomain[127.0.0.1]
Dec 21 19:57:47 destiny amavis[8562]: (08562-10) FWD via SMTP: <ed@xxxxxx.org> -> <mythtv@xxxxxx.org>, 250 2.6.0 Ok, id=08562-10, from MTA([127.0.0.1]:10025): 250 Ok: queued as 0C880147BD
Dec 21 19:57:47 destiny postfix/qmgr[10269]: 0C880147BD: from=<ed@xxxxxx.org>, size=1169, nrcpt=1 (queue active)
Dec 21 19:57:47 destiny postfix/trivial-rewrite[24456]: warning: do not list domain xxxxxx.org in BOTH mydestination and virtual_mailbox_domains
Dec 21 19:57:47 destiny amavis[8562]: (08562-10) Passed CLEAN, LOCAL [192.168.1.19] [192.168.1.19] <ed@xxxxxx.org> -> <mythtv@xxxxxx.org>, Message-ID: <20061221195738.D88521466F@xxxxxx.org>, mail_id: CJzpPyqwgKZe, Hits: -0.058, queued_as: 0C880147BD, 3757 ms
Dec 21 19:57:47 destiny postfix/smtp[26582]: D88521466F: to=<mythtv@xxxxxx.org>, relay=127.0.0.1[127.0.0.1], delay=14, status=sent (250 2.6.0 Ok, id=08562-10, from MTA([127.0.0.1]:10025): 250 Ok: queued as 0C880147BD)
Dec 21 19:57:47 destiny postfix/qmgr[10269]: D88521466F: removed
Dec 21 19:57:47 destiny postfix/lmtp[26593]: 0C880147BD: to=<mythtv@xxxxxx.org>, relay=xxxxxx.org[xxx.xxx.xxx.xxx], delay=0, status=deferred (host xxxxxx.org[xxx.xxx.xxx.xxx] said: 451 4.0.0 Temporary message delivery failure try again (in reply to end of DATA command))

I am using Debian Sarge, with a recompiled kernel downloaded from kernel.org with the following info:

piers@destiny:~$ uname -a
Linux destiny 2.6.18.3-pk-20061125 #1 PREEMPT Sat Nov 25 06:26:15 GMT 2006 i686 GNU/Linux
piers@destiny:~$

I recompiled the kernel because apparently the stock kernel had a bug that messed up Zimbra's permissions.

I've run zmfixperms and will check if this solves the issue. Will let you know if this works. I assume I have to run this program as root - running it as zimbra throws up a lot of permission denied error messages.

And no, I'm not using quotas.

Thanks so very much for your help yet again!