wrong mailbox size

[marcelofr]

I have a user whose mailbox appears to be full. He removed most of his mail but the mailbox is still full. The user reads his mail from outlook. I reindexed the mailbox and it shows more than 700 mails but I can't "see" them:

[zimbra@server ~]$ zmmailbox -z -m some_user@domain.com gaf
        Id  View      Unread   Msg Count  Path
----------  ----  ----------  ----------  ----------
         1  unkn           0           0  /
        16  docu           0           0  /Briefcase
        10  appo           0           0  /Calendar
        14  mess           0           0  /Chats
         7  cont           0          26  /Contacts
       402  mess           0           0  /Correo electrónico no deseado
         6  mess           0           0  /Drafts
        13  cont           0           2  /Emailed Contacts
         2  mess           0           4  /Inbox
       257  unkn           0           0  /Inbox/Borradores
       258  unkn           0           0  /Inbox/Eliminados
       259  unkn           0           0  /Inbox/Enviados
       260  unkn           0           0  /Inbox/Revisar
         4  mess           0           0  /Junk
         5  mess           0           0  /Sent
        15  task           0           0  /Tasks
         3  unkn           0           0  /Trash
[zimbra@server ~]$ zmprov gqu `zmhostname`|egrep some_user
some_user@domain.com 314572800 314504585
[zimbra@server ~]$ zmprov rim  some_user@domain.com start  #reindex
status: started
[zimbra@server ~]$ zmprov rim some_user@domain.com status
status: running
progress: numSucceeded=71, numFailed=0, numRemaining=705

I've repeated this commands and I get always the same numbers. The account is rejecting mails with mailbox full... Any help will be appreciated.

[Aleks]

Currently I face the exact same problem
ImapSize shows me no mail but Admin console shows full mailbox...
Redindexing does not help...

[marcelofr]

I found no solution... this forum (and google) probed to be useless. Anyway, in a few days, the problem will solve by itself (it happened again a few times).

I think you can backup and reload the account (It's the only thing I haven't tried), maybe backup, remove and load... Good luck.

[Aleks]

Hmm, interesting...
I've increased mailbox quota for now and I'll see if it does solve itself.
If it doesn't the only logical solution would be mailbox restore from backup...
Tnx for quick response

[eob@xfi.com]

Ditto same problem.