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Thread: Duplicated message-id and mail not delivered

  1. #1
    drdre is offline Elite Member
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    Exclamation Duplicated message-id and mail not delivered

    Good day all,

    We do encounter a problem once or twice every few months where some messages forwarded from an external address is not delivered to forwarded address..

    for example:
    email from yy@bob.com is sent to xxx@chaps.com ...xxx then forwards it zzz@chaps.com (chaps.com is on our zimbra box), now the sent message either doesnt arrive in the inbox of zzz@chaps.com or it appears for a second or 2 then disappears from the inbox.

    Now i have done some digging around the mailbox log and i found this:
    Line 1176623: 2012-09-20 12:08:58,646 INFO [ScheduledTask-7] [name=edward.tuberoso@chapmans.co.tt;mid=15;ds=reco rds;] mailbox - not delivering message with Message-ID <25945494.691.1348156926848.JavaMail.Edward@R9-FCWNK> because it is a duplicate of sent message 231655

    What would cause the message it to be duplicated ?? How can i prevent his this ? Whenever we try to forward the message the same thing keeps happening.

    Please help
    With Jah Jah
    Anything is Possible

    FOSS 8.0.3

  2. #2
    quanah is offline Zimbra Employee
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    Default

    Quanah Gibson-Mount
    Server Architect
    Zimbra, Inc
    --------------------
    Zimbra :: the leader in open source messaging and collaboration

  3. #3
    quanah is offline Zimbra Employee
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    Turning up debugging could help get better logs:

    zmprov aal <sender> zimbra.lmtp info
    zmprov aal <sender> zimbra.mailbox debug

    zmprov aal <recipient> zimbra.lmtp info
    zmprov aal <recipient> zimbra.mailbox debug


    This will enable debug information on both the sender and recipient accounts.
    Quanah Gibson-Mount
    Server Architect
    Zimbra, Inc
    --------------------
    Zimbra :: the leader in open source messaging and collaboration

  4. #4
    quanah is offline Zimbra Employee
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    Adding zimbra.mailop info debugging would also be useful
    Quanah Gibson-Mount
    Server Architect
    Zimbra, Inc
    --------------------
    Zimbra :: the leader in open source messaging and collaboration

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