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Thread: Upgraded to 8 OSE and getting 500 error

  1. #1
    MACscr is offline Special Member
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    Default Upgraded to 8 OSE and getting 500 error

    I just upgraded my test box from Zimbra 7.2.1 OSE to 8.0 GA OSE on Ubuntu 10.04 LTS 64bit and the process went very smoothly, but as soon as i tried logging into the admin or client web gui's, i get a 500 error. I cant find any action log entries that give any other information about why or where the 500 error happened, just that it did happen. The closet thing i can find is a java error that is a bit vague:

    Code:
    2012-09-25 16:30:09.362:WARN:oejs.ServletHandler:/zimbra/
    org.apache.jasper.JasperException: PWC6033: Error in Javac compilation for JSP||PWC6199: Generated servlet error:|cannot find symbol|  symbol:   class ResourceInjector|  location: package org.apache.jasper.runtime||PWC6199: Generated servlet error:|cannot find symbol|  symbol:   class ResourceInjector|  location: package org.apache.jasper.runtime||PWC6199: Generated servlet error:|Some input files use unchecked or unsafe operations.||PWC6199: Generated servlet error:|Recompile with -Xlint:unchecked for details.||
    	at org.apache.jasper.compiler.DefaultErrorHandler.javacError(DefaultErrorHandler.java:126)
    	at org.apache.jasper.compiler.ErrorDispatcher.javacError(ErrorDispatcher.java:296)
    	at org.apache.jasper.compiler.Compiler.generateClass(Compiler.java:372)
    	at org.apache.jasper.compiler.Compiler.compile(Compiler.java:433)
    	at org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:608)
    	at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:374)
    	at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:476)
    	at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:366)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    	at com.zimbra.webClient.servlet.JspServlet.service(JspServlet.java:56)
    	at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:565)
    	at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:479)
    	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:119)
    	at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:542)
    	at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:227)
    	at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1031)
    	at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:406)
    	at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:186)
    	at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:965)
    	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:117)
    	at org.eclipse.jetty.server.Dispatcher.forward(Dispatcher.java:288)
    	at org.eclipse.jetty.server.Dispatcher.forward(Dispatcher.java:115)
    	at org.eclipse.jetty.servlet.DefaultServlet.doGet(DefaultServlet.java:557)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    	at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:565)
    	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1361)
    	at com.zimbra.webClient.filters.ForwardFilter.doFilter(ForwardFilter.java:61)
    	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1332)
    	at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:57)
    	at com.zimbra.webClient.filters.SetHeaderFilter.doFilter(SetHeaderFilter.java:246)
    	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1332)
    	at org.eclipse.jetty.servlets.UserAgentFilter.doFilter(UserAgentFilter.java:77)
    	at org.eclipse.jetty.servlets.GzipFilter.doFilter(GzipFilter.java:181)
    	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1332)
    	at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:464)
    	at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:327)
    	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1332)
    	at com.zimbra.webClient.filters.CharEncodingFilter.doFilter(CharEncodingFilter.java:35)
    	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1332)
    	at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:477)
    	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:119)
    	at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:524)
    	at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:227)
    	at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1031)
    	at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:406)
    	at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:186)
    	at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:965)
    	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:117)
    	at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:250)
    	at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:149)
    	at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:111)
    	at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:312)
    	at org.eclipse.jetty.server.handler.DebugHandler.handle(DebugHandler.java:77)
    	at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:111)
    	at org.eclipse.jetty.server.Server.handle(Server.java:349)
    	at org.eclipse.jetty.server.AbstractHttpConnection.handleRequest(AbstractHttpConnection.java:452)
    	at org.eclipse.jetty.server.AbstractHttpConnection.headerComplete(AbstractHttpConnection.java:884)
    	at org.eclipse.jetty.server.AbstractHttpConnection$RequestHandler.headerComplete(AbstractHttpConnection.java:938)
    	at org.eclipse.jetty.http.HttpParser.parseNext(HttpParser.java:634)
    	at org.eclipse.jetty.http.HttpParser.parseAvailable(HttpParser.java:230)
    	at org.eclipse.jetty.server.AsyncHttpConnection.handle(AsyncHttpConnection.java:77)
    	at org.eclipse.jetty.io.nio.SslConnection.handle(SslConnection.java:191)
    	at org.eclipse.jetty.io.nio.SelectChannelEndPoint.handle(SelectChannelEndPoint.java:606)
    	at org.eclipse.jetty.io.nio.SelectChannelEndPoint$1.run(SelectChannelEndPoint.java:46)
    	at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:603)
    	at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:538)
    	at java.lang.Thread.run(Thread.java:722)
    Total time for which application threads were stopped: 0.0027430 seconds
    Total time for which application threads were stopped: 0.0000720 seconds
    Total time for which application threads were stopped: 0.0002230 seconds
    Any suggestions? Ive parsed all the logs in /opt/zimbra/log/ (no idea why they have it singular) with no useful information to help me troubleshoot the issue.

  2. #2
    MACscr is offline Special Member
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    Default

    Also, here is some entries that come up in the trace log when i hit refresh on the login page that brings up the 500 error (ip's obviously removed to protect the innocent =P):

    Code:
    18:18:05.015:qtp1195776041-240:https://208.xx.xx.xxx:443/zimbra/ 98.xx.xx.xxxGET ZM_TEST=true; original_referer=padhuUp37zhahUtjM%2Bbu%2FijqL1dTB62id7tzCgRxbboVZF2tCvsp3w%3D%3D; preferred_view=desktop; ZM_AUTH_TOKEN=0_d83084c0047360986dd38fc05a09891033e7406b_69643d33363a30313837373363382d653633332d346461662d396361302d30346439383037353365333303331313b747970653d363a7a696d6272613b; JSESSIONID=112or9aqzlxyz; Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_0) AppleWebKit/537.1 (KHTML, like Gecko) Chrome/21.0.1180.89 Safari/537.1
    18:18:05.064:qtp1195776041-236:https://127.0.0.1:7071/service/admin/soap/GetDomainInfoRequest 127.0.0.1 POST null; ZCS 8.0.0_GA_5434
    18:18:05.069:qtp1195776041-236:https://127.0.0.1:7071/service/admin/soap/GetDomainInfoRequest 200 text/xml;charset=UTF-8 481
    18:18:05.079:qtp1195776041-240:https://208.xx.xx.xxx:443/zimbra/ 500 text/html;charset=UTF-8 1368
    18:18:05.118:qtp1195776041-239:https://208.xx.xx.xxx:443/zimbra/css/common,login,zhtml,skin.css?skin=&v=120907151501 98.xx.xx.xxxGET ZM_TEST=true; original_referer=padhuUp37zhahUtjM%2Bbu%2FijqL1dTB62id7tzCgRxbboVZF2tCvsp3w%3D%3D; preferred_view=desktop; ZM_AUTH_TOKEN=0_d83084c0047360986dd38fc05a09891033e7406b_69643d33363a30313837373363382d653633332d346461662d396361302d303464393730313733303331313b747970653d363a7a696d6272613b; JSESSIONID=112or9aqzlxyz; Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_0) AppleWebKit/537.1 (KHTML, like Gecko) Chrome/21.0.1180.89 Safari/537.1
    18:18:05.125:qtp1195776041-240:https://208.xx.xx.xxx:443/zimbra/img/dwt/ImgWarning_32.png?v=120907151501 98.xx.xx.xxxGET ZM_TEST=true; original_referer=padhuUp37zhahUtjM%2Bbu%2FijqL1dTB62id7tzCgRxbboVZF2tCvsp3w%3D%3D; preferred_view=desktop; ZM_AUTH_TOKEN=0_d83084c0047360986dd38fc05a09891033e7406b_69643d33363a30313837373363382d653633332d346461662d396361302d30346430313733303331313b747970653d363a7a696d6272613b; JSESSIONID=112or9aqzlxyz; Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_0) AppleWebKit/537.1 (KHTML, like Gecko) Chrome/21.0.1180.89 Safari/537.1
    18:18:05.134:qtp1195776041-240:https://208.xx.xx.xxx:443/zimbra/img/dwt/ImgWarning_32.png?v=120907151501 304 null 0
    18:18:05.149:qtp1195776041-239:https://208.xx.xx.xxx:443/zimbra/css/common,login,zhtml,skin.css?skin=&v=120907151501 200 text/css 9750

  3. #3
    quanah is offline Zimbra Employee
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    Default zextras is the killer

    Installing zextras on an 8.0 box will kill the ability for JSP's to compile. This issue should be taken up with them.
    Quanah Gibson-Mount
    Server Architect
    Zimbra, Inc
    --------------------
    Zimbra :: the leader in open source messaging and collaboration

  4. #4
    MACscr is offline Special Member
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    Default

    Yep, we just discovered that when troubleshooting it in IRC. Im not sure what they change though that causes the problem still when zextras is uninstalled. How did you become aware of this?

  5. #5
    Cine.ZxCommunity's Avatar
    Cine.ZxCommunity is offline Senior Member
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    Default

    Hi all,
    thanks to MACscr we have found and solved this issue.

    We posted a workaround on our forum and we close to release the 1.5.1 Beta.

    The ZeXtras Team
    Cine - Community Manager - ZeXtras
    www.zextras.com

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