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Thread: Problem after upgrade to FOSS 8: Cant open email in web client

  1. #1
    alex_rhys-hurn is offline Intermediate Member
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    Default Problem after upgrade to FOSS 8: Cant open email in web client

    Hi Folks,

    A week ago I upgraded our Ubuntu 10.04 Server with Zimbra 7.2.0 FOSS to ZImbra 8 FOSS

    The upgrade procedure went fine and didnt report any issues.

    Everything seems to work well with one intermittent exception:

    Sometimes when I double click an email to open it it will not open. It will not open in the preview pane either, but if I right click and say "Launch in a separate window" then the email opens and works perfectly.

    All my users are reporting this.

    Have I done something wrong or do you have any idea what I can do to fix this? I did search the forums and saw the exact same thing described in Zimbra 5, but no solution was posted.

    Many thanks in advance.

    Alex

  2. #2
    ianw1974 is offline Active Member
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    Default

    You could always try stopping zimbra, and then fixing the permissions with this as root user:

    Code:
    /opt/zimbra/libexec/zmfixperms
    and then starting zimbra again as normal and see if it helps. Can't think of anything else right now. Hope it helps.

  3. #3
    ccelis5215 is offline Elite Member
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    Quote Originally Posted by alex_rhys-hurn View Post
    Hi Folks,

    A week ago I upgraded our Ubuntu 10.04 Server with Zimbra 7.2.0 FOSS to ZImbra 8 FOSS

    The upgrade procedure went fine and didnt report any issues.

    Everything seems to work well with one intermittent exception:

    Sometimes when I double click an email to open it it will not open. It will not open in the preview pane either, but if I right click and say "Launch in a separate window" then the email opens and works perfectly.

    All my users are reporting this.

    Have I done something wrong or do you have any idea what I can do to fix this? I did search the forums and saw the exact same thing described in Zimbra 5, but no solution was posted.

    Many thanks in advance.

    Alex
    Did you notice that Zimbra 8 enable https by default?

    But you can change after.?

    ccelis.

  4. #4
    alex_rhys-hurn is offline Intermediate Member
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    Default

    Quote Originally Posted by ccelis5215 View Post
    Did you notice that Zimbra 8 enable https by default?

    But you can change after.?

    ccelis.
    Hi Ccelis,

    Thanks for the tip on HTTPS. In fact my zimbra 7 was already using HTTPS and so the Zimbra 8 HTTPS is normal for me. I would not recommend anyone to change away from HTTPS.

    Why do you think that HTTPS could be part of this problem?

    Thanks,

    Alex

  5. #5
    alex_rhys-hurn is offline Intermediate Member
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    Hi ianw1974

    Thanks for the tip.

    I will try this.

    Alex

  6. #6
    ccelis5215 is offline Elite Member
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    Quote Originally Posted by alex_rhys-hurn View Post
    Hi Ccelis,

    Thanks for the tip on HTTPS. In fact my zimbra 7 was already using HTTPS and so the Zimbra 8 HTTPS is normal for me. I would not recommend anyone to change away from HTTPS.

    Why do you think that HTTPS could be part of this problem?

    Thanks,

    Alex

    I've read a few posts about this. My fault, didn't read completely your post, it's not related. Sorry for pointing in wrong direction.

    ccelis.

  7. #7
    edersilva is offline Starter Member
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    Hi, Alex

    Did you found a solution?

    Eder

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