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Thread: [Help] Important Mails Found in Junk

  1. #1
    SunnySoung is offline Starter Member
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    Lightbulb [Help] Important Mails Found in Junk

    Hi all,

    I often found emails from my colleagues in my junk box. (Zimbra Open Source edition 7)

    For example, my email address is sunny@abc.com. My boss' is boss@abc.com. And the Zimbra server is working for @abc.com.
    And I found an email from boss@abc.com in my Junk.

    Isn't weird? Zimbra marks an email sent by itself as a spam.

    I couldn't resolve this problem even I have added abc.com to the White List. (with MMORSE's method from how to build a white list?)

    I'll appreciate for any suggestion.

    Thanks,
    Sunny

  2. #2
    alto is offline Special Member
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    IP Address whitelisting - Zimbra :: Wiki might be what your looking for.

    A lot of spam will pretend to be from some-user@yourdomain.com so adding your domain to the spam assassin whitelist will potentially let in a lot of spam

  3. #3
    SunnySoung is offline Starter Member
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    Default

    Thanks Alto.

    I've done the changes. Hope it can resolve my issue.

  4. #4
    xuyanru's Avatar
    xuyanru is offline Active Member
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    Whitelist or follow me

    You should change the percent of the AV/AS in "Configuration—>Global—>AS/AV—>Kill percent and Tag percent"
    Default they are 75 and 33, you can increase them according to the behavior of your mail system.
    Infact, 75x20=15 33x20=6.6 .If a mail get score ≥6.6, then it will be Taged as Spam, if the score is above 15, the mail will be killed.

    More question? Just contact with me.

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