Searching Shared Contacts Problems

[chalkboy]

I have a user that gets an error any time they search personal and shared contacts. It only happens to this user. Zimbra 4.03 Open source

Here is the error

msg - system failure: java.lang.NullPointerException
com.zimbra.cs.service.ServiceException: system failure: java.lang.NullPointerException
at com.zimbra.cs.service.ServiceException.FAILURE(Ser viceException.java:174)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:272)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:162)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:84)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:223)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:173)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:667)
at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:80)
at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
at java.lang.Thread.run(Thread.java:595)
Caused by: java.lang.NullPointerException
at com.zimbra.cs.index.RemoteQueryOperation.doneWithS earchResults(RemoteQueryOperation.java:164)
at com.zimbra.cs.index.UnionQueryOperation.doneWithSe archResults(UnionQueryOperation.java:151)
at com.zimbra.cs.index.ZimbraQuery.doneWithQuery(Zimb raQuery.java:1795)
at com.zimbra.cs.mailbox.Mailbox.search(Mailbox.java: 2750)
at com.zimbra.cs.operation.SearchOperation.callback(S earchOperation.java:73)
at com.zimbra.cs.operation.Operation.schedule(Operati on.java:190)
at com.zimbra.cs.service.mail.Search.handle(Search.ja va:72)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:261)
... 21 more

code - service.FAILURE
method - ZmCsfeCommand.prototype.invoke
detail - soap:Receiver

Thanks

[tim brennan]

the shared folder part of their search isn't getting initialized..but i'm not sure why. We'll need to see the zimbra.log file in order to diagnose this.

[chalkboy]

Here it is

[tim brennan]

unfortunately that looks like the wrong logfile -- it doesn't contain the NullPointerException you referenced. I'm guessing the log file rolled over since the last time the error occurred?

--tim

[chalkboy]

Here it is

[tim brennan]

(followed up in private messages)