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Thread: Searching Shared Contacts Problems

  1. #1
    chalkboy is offline Active Member
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    Default Searching Shared Contacts Problems

    I have a user that gets an error any time they search personal and shared contacts. It only happens to this user. Zimbra 4.03 Open source

    Here is the error

    msg - system failure: java.lang.NullPointerException
    com.zimbra.cs.service.ServiceException: system failure: java.lang.NullPointerException
    at com.zimbra.cs.service.ServiceException.FAILURE(Ser viceException.java:174)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:272)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:162)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:84)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:223)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:173)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
    at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
    at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
    at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
    at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
    at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:667)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:80)
    at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
    at java.lang.Thread.run(Thread.java:595)
    Caused by: java.lang.NullPointerException
    at com.zimbra.cs.index.RemoteQueryOperation.doneWithS earchResults(RemoteQueryOperation.java:164)
    at com.zimbra.cs.index.UnionQueryOperation.doneWithSe archResults(UnionQueryOperation.java:151)
    at com.zimbra.cs.index.ZimbraQuery.doneWithQuery(Zimb raQuery.java:1795)
    at com.zimbra.cs.mailbox.Mailbox.search(Mailbox.java: 2750)
    at com.zimbra.cs.operation.SearchOperation.callback(S earchOperation.java:73)
    at com.zimbra.cs.operation.Operation.schedule(Operati on.java:190)
    at com.zimbra.cs.service.mail.Search.handle(Search.ja va:72)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:261)
    ... 21 more

    code - service.FAILURE
    method - ZmCsfeCommand.prototype.invoke
    detail - soap:Receiver

    Thanks

  2. #2
    tim brennan is offline Zimbra Employee
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    Default more information

    the shared folder part of their search isn't getting initialized..but i'm not sure why. We'll need to see the zimbra.log file in order to diagnose this.
    Bugzilla - Wiki - Downloads - Before posting... Search!

  3. #3
    chalkboy is offline Active Member
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    Default

    Here it is
    Attached Files Attached Files
    Last edited by chalkboy; 12-06-2006 at 12:34 PM.

  4. #4
    tim brennan is offline Zimbra Employee
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    Default

    unfortunately that looks like the wrong logfile -- it doesn't contain the NullPointerException you referenced. I'm guessing the log file rolled over since the last time the error occurred?

    --tim
    Bugzilla - Wiki - Downloads - Before posting... Search!

  5. #5
    chalkboy is offline Active Member
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    Default Log File

    Here it is
    Attached Files Attached Files

  6. #6
    tim brennan is offline Zimbra Employee
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    Default

    (followed up in private messages)
    Bugzilla - Wiki - Downloads - Before posting... Search!

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