Web client hang / freeze in compose window (new or reply).

[tcolson]

Hi all

This is a modified repost of the an issue I posted in the uers forum (link) recently about 2 issues. The one issue is under investigation by the technical team so I am seperating them out.

We are currently running Version 7.2.0_GA_2669 on Ubuntu 10.04 (64bit) and have been experiencing a significant number of freezes / hangs within the ajax web client when a user is replying to or composing a new email message.

These freezes have only been occuring since we upgraded from version 7.1.2 to 7.2., the freezes are happening with different client OS (Win XP & Win 7), and different versions of IE (7, 8, & 9).

We have been doing some testing and discovered that:

• We do not appear to get issues when using the HTML client.
• We do not appear to get issues when using firefox as a browser.

I have run web client within IE using the ?dev=1 command and noticied some entries in the log appearing in red but am not sure of their relevance. I have also looked at the mailbox log but can't see anything obvious.

I would like to know if:

• Anyone else is experiencing these or similar issues?
• Are the entries from the debug log relevant and what do they indicate?
• Which Zimbra logs should I be looking to review and what entries would perhaps indicate the problem?

The two dev log entries are attached but with user ID changed

Thanks in advance.

Tony

[NTS-NEWB]

We are having the same type of issues. Some users freeze when composing and some freeze at random points.

I stopped using the Desktop Version so I can see what they were experiencing. I am using Firefox and have not froze while composing but have had issues in other areas. Such as when I tried to click tasks, the client froze and I had to restart the server.

I have been in contact with support but have so far been unable to help with the situation.

Have you made any more headway?

[soxfan]

Bug 73712 exists for the problem where the web client "freezes" when composing a message when using IE. Supposedly the issue is solved and there is a patch that is or will shortly be released, but I have yet to see any notification of this patch. The "work around" for this problem is to click in another application and then come back to the IE / Zimbra window.

There have been no reports of this issue affecting Firefox, so if you are having "freezing" issues with FF, especially if they required a server reboot to fix, then I would suggest that you do some more troubleshooting. Take a look at the server logs, and then search the Zimbra bugzilla to see if anyone else has already reported something similar. If not then open a new bug.

[phoenix]

Bug 73712 exists for the problem where the web client "freezes" when composing a message when using IE. Supposedly the issue is solved and there is a patch that is or will shortly be released, but I have yet to see any notification of this patch.

The patch (containing that fix) has already been released, it's on the download page.

[NTS-NEWB]

The patch (containing that fix) has already been released, it's on the download page.

Downloading now and applying after hours today. Thanks for the heads up.

[Calmetrics]

Hello,
NTS-NEWB, I was wondering if the freezing problem went way after applying the patch.
Also, We have users experiencing the problem on Chrome.