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Thread: Messages are not copied to spam or ham training accounts

  1. #1
    clmates is offline Active Member
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    Default Messages are not copied to spam or ham training accounts

    Hi

    We are using Zimbra 7.0 and we have a problem with spam detection

    We have noticed that the same mails are getting as non spam in a daily basis, so I looked the logs and I can see that the system is always learning from 0 messages in spam and ham

    Then I tested to mar one message as spam pressing the junk button. The message is moved to my junk folder. Then as admin I log into the spam training account and there are no any emails there, so my conclusion is that this is not working

    How could I verify what is happening?

    what log can I see when I press the junk button to see what is failing?

    Many Thanks

  2. #2
    clmates is offline Active Member
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    Default

    Hi to All

    No one can help me on how to debug this?

    Many Thanks

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