Results 1 to 2 of 2

Thread: Mailbox corruption after Zimbra-6.0.3 - Zimbra-7.1.4 Upgradation

  1. #1
    parames is offline Starter Member
    Join Date
    Jan 2010
    Posts
    2
    Rep Power
    5

    Default Mailbox corruption after Zimbra-6.0.3 - Zimbra-7.1.4 Upgradation

    Hello Guys,

    We did an upgrade from Zimbra-6.0.3 - Zimbra-7.1.4 Open source edition. Everything went smooth and all the services started properly and we didnt find any errors or warning during upgradation.

    But one of the mailbox got corrupted after upgrade.. the error which we pasted below was from mailbox.log

    2012-03-15 06:56:54,340 INFO [LmtpServer-6] [ip=xx.xx.xx.xxx;] mailbox - Recoverable exception getting mailbox for user@example.com
    com.zimbra.common.service.ServiceException: system failure: inconsistent state: unread < 0 for item 518
    ExceptionId:LmtpServer-6:1331809014339:9a88a4207cb167df
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.mailbox.MailItem.updateUnread(MailIt em.java:1890)
    at com.zimbra.cs.mailbox.Folder.updateUnread(Folder.j ava:563)
    at com.zimbra.cs.mailbox.Message.updateUnread(Message .java:1126)
    at com.zimbra.cs.mailbox.MailItem.delete(MailItem.jav a:2578)
    at com.zimbra.cs.mailbox.MailItem.delete(MailItem.jav a:2547)
    at com.zimbra.cs.mailbox.Mailbox.purgeImapDeleted(Mai lbox.java:7109)
    at com.zimbra.cs.mailbox.Mailbox.open(Mailbox.java:49 1)
    at com.zimbra.cs.mailbox.MailboxManager.getMailboxByI d(MailboxManager.java:521)
    at com.zimbra.cs.mailbox.MailboxManager.getMailboxByA ccountId(MailboxManager.java:369)
    at com.zimbra.cs.mailbox.MailboxManager.getMailboxByA ccountId(MailboxManager.java:337)
    at com.zimbra.cs.mailbox.MailboxManager.getMailboxByA ccount(MailboxManager.java:283)
    at com.zimbra.cs.mailbox.MailboxManager.getMailboxByA ccount(MailboxManager.java:242)
    at com.zimbra.cs.lmtpserver.ZimbraLmtpBackend.deliver MessageToLocalMailboxes(ZimbraLmtpBackend.java:442 )
    at com.zimbra.cs.lmtpserver.ZimbraLmtpBackend.deliver (ZimbraLmtpBackend.java:370)
    at com.zimbra.cs.lmtpserver.LmtpHandler.processMessag eData(LmtpHandler.java:367)
    at com.zimbra.cs.lmtpserver.TcpLmtpHandler.continueDA TA(TcpLmtpHandler.java:72)
    at com.zimbra.cs.lmtpserver.LmtpHandler.doDATA(LmtpHa ndler.java:356)
    at com.zimbra.cs.lmtpserver.LmtpHandler.processComman d(LmtpHandler.java:172)
    at com.zimbra.cs.lmtpserver.TcpLmtpHandler.processCom mand(TcpLmtpHandler.java:65)
    at com.zimbra.cs.tcpserver.ProtocolHandler.processCon nection(ProtocolHandler.java:199)
    at com.zimbra.cs.tcpserver.ProtocolHandler.run(Protoc olHandler.java:140)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run Task(ThreadPoolExecutor.java:886)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run (ThreadPoolExecutor.java:908)
    at java.lang.Thread.run(Thread.java:662)

    We are not able to take a backup of that users mailbox from admin console, zmmailbox command, edit the user, delete the user, not able to reset the password. simply that user is not at all accessible.

    Also we tried to re-index that users mailbox but no luck

    [zimbra@email ~]$ zmprov rim user@example.com start
    ERROR: service.FAILURE (system failure: inconsistent state: unread < 0 for item 518)
    [zimbra@email ~]$

    Again we tried the following forum tips

    Bug 29637 &ndash; Add RecalculateMailboxCounts admin command and CLI
    error when selecting a message

    but no luck, so we reverted all the changes and went back to older version with zimbra backup directory

    Do we need to follow some specific steps for upgrading Zimbra-6.0.3 - Zimbra-7.1.4

    I really appreciate if someone help us with these errors or providing steps in proper upgradation.

    Thanks
    Parames

  2. #2
    parames is offline Starter Member
    Join Date
    Jan 2010
    Posts
    2
    Rep Power
    5

    Default

    Guys can i get a help here, i am waiting for someones response please.

    Thanks
    Parames

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. mailbox mysql.server stats is not running
    By McH in forum Administrators
    Replies: 4
    Last Post: 05-23-2012, 05:51 AM
  2. Mysql.server Does Not Start
    By carnold in forum Administrators
    Replies: 7
    Last Post: 01-16-2012, 07:13 AM
  3. Issues after upgrading from 6.0.10 to 7
    By rhorist in forum Administrators
    Replies: 8
    Last Post: 02-25-2011, 08:38 AM
  4. fatal: parameter "smtpd_recipient_restrictions"
    By Robin in forum Administrators
    Replies: 8
    Last Post: 12-22-2010, 05:48 AM
  5. Replies: 31
    Last Post: 12-15-2007, 09:05 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •