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Thread: Zimbra OSS Restore not loading

  1. #1
    kkimani is offline Active Member
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    Default Zimbra OSS Restore not loading

    Hi All,

    Am trying to migrate a zimbra setup from one server to another. Am using zimbra open source and I have done it before.

    This time am getting an error, after the migration, one is presented with the login screen but upon entering your credentials, it stalls in the splash screen not loading the inbox interface. This happens for both the admin user and normal user.

    Below is a part of my mailbox.log log files

    2012-03-12 18:04:21,487 INFO [btpool0-3://localhost:7071/service/admin/soap/GetDomainInfoRequest] [ip=127.0.0.1;ua=ZCS/7.1.4_GA_2555;] soap - GetDomainInfoRequest
    2012-03-12 18:04:21,492 ERROR [btpool0-1://null/] [] log - EXCEPTION
    java.lang.IllegalArgumentException: Illegal to call getOutputStream() after getWriter() has been called
    at javax.servlet.http.NoBodyResponse.getOutputStream( HttpServlet.java:863)
    at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:339)
    at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:126)
    at org.mortbay.jetty.servlet.DefaultServlet.doGet(Def aultServlet.java:500)
    at javax.servlet.http.HttpServlet.doHead(HttpServlet. java:281)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:722)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:814)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166)
    at com.zimbra.webClient.filters.ForwardFilter.doFilte r(ForwardFilter.java:61)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79)
    at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:239)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:155)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at com.zimbra.webClient.filters.CharEncodingFilter.do Filter(CharEncodingFilter.java:35)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.Server.handle(Server.java:326)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:585)
    at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:971)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:549)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:212)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:415)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:429)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
    2012-03-12 18:04:21,497 INFO [btpool0-3://localhost:7071/service/admin/soap/GetDomainInfoRequest] [ip=127.0.0.1;ua=ZCS/7.1.4_GA_2555;] soap - GetDomainInfoRequest
    2012-03-12 18:04:26,614 INFO [btpool0-2://localhost/service/soap/AuthRequest] [ip=128.1.1.15;ua=zclient/7.1.4_GA_2555;] soap - AuthRequest
    2012-03-12 18:04:26,777 INFO [btpool0-2://localhost:7071/service/admin/soap/GetDomainInfoRequest] [ip=127.0.0.1;ua=ZCS/7.1.4_GA_2555;] soap - GetDomainInfoRequest
    2012-03-12 18:04:26,792 INFO [btpool0-2://localhost/service/soap/BatchRequest] [name=kevin@xxxxx.com;mid=42;ip=1.1.1.15;ua=ZCS/7.1.4_GA_2555;] soap - BatchRequest
    2012-03-12 18:04:26,792 INFO [btpool0-2://localhost/service/soap/BatchRequest] [name=kevin@xxxxxx.com;mid=42;ip=1.1.1.15;ua=ZCS/7.1.4_GA_2555;] soap - (batch) GetInfoRequest
    2012-03-12 18:04:26,792 INFO [btpool0-2://localhost/service/soap/BatchRequest] [name=kevin@xxxxx.com;mid=42;ip=1.1.1.15;ua=ZCS/7.1.4_GA_2555;] session - Too many SOAP sessions, closing SoapSession: {sessionId: 19, accountId: 7605af4e-09d4-4dcc-b831-c73e99620ad8, lastAccessed: 2012-03-12 17:55:45,239}
    2012-03-12 18:04:27,425 WARN [btpool0-2://localhost/service/soap/BatchRequest] [name=kevin@xxxxx.com;mid=42;ip=1.1.1.15;ua=ZCS/7.1.4_GA_2555;] SoapEngine - handler exception
    java.lang.NoClassDefFoundError: Could not initialize class com.zimbra.cs.zimlet.ZimletUserProperties
    at com.zimbra.cs.service.account.GetInfo.doProperties (GetInfo.java:292)
    at com.zimbra.cs.service.account.GetInfo.handle(GetIn fo.java:178)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:412)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:273)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:303)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:217)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:725)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:206)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:814)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166)
    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:155)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.Server.handle(Server.java:326)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:585)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:988)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:415)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:429)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
    2012-03-12 18:04:27,425 INFO [btpool0-2://localhost/service/soap/BatchRequest] [name=kevin@xxxxx.com;mid=42;ip=128.1.1.15;ua=ZCS/7.1.4_GA_2555;] soap - (batch) SearchRequest

    All the other log files have no error. I have configured the DNS settings as required, that is Split DNS.

    All help will be trully appreciated

  2. #2
    Eclipse is offline Loyal Member
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    Default

    If you do a dig on the domains 'mx' and 'any' in terminal does it bring back the local IP?

    What type of migration was this? Can you list the distro and architecture?

    If you do a zmcontrol status does everything show that it's running?

    Can you give a simple summary of the steps you did on migrating?

  3. #3
    kkimani is offline Active Member
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    Default

    I was able to solve the issue. I found out that there were some files, in the zimbra folder, that were causing this whole issue. Hence just copied the store and index folder and performed a fresh re-installation.

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