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Thread: Internal Mail Working / Incoming Mail Working / Outgoing Mail Deferred

  1. #1
    nightrder1195 is offline New Member
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    Question Internal Mail Working / Incoming Mail Working / Outgoing Mail Deferred

    Hi,

    This is my second Zimbra install, the first one went flawlessly. Sending/Receiving internally and externally just fine.

    This install however, is giving me an issue. I can send mail internally, and receive mail from external sites, however, I cannot send mail out. I have port 25, 465, and 587 all forwarded, and I verified that they can been seen by using canyouseeme.org as well as telnet.

    I followed a combination of these guides: How to Setup Zimbra Open Source Mail Server on Ubuntu 10.04 | GeekLK :: and Zimbra 7.0.0 installation on Ubuntu 10.04 Server » Open Source Explorations for both installs. Again, let me stress that the first one went fine.

    I can't seem to figure out the issue. When searching I noticed that a lot of people say that their ISP blocked port 25 so I checked on that and I've found different sites saying that my ISP does or doesn't. There isn't a clearly defined answer on that. But just in case I have SMTP submission enabled in /opt/zimbra/postfix/conf/master.cf so it should be using port 587 to send mail.

    Any ideas on this would be greatly appreciated.

    Thanks,
    nightrder1195

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by nightrder1195 View Post
    I can't seem to figure out the issue. When searching I noticed that a lot of people say that their ISP blocked port 25 so I checked on that and I've found different sites saying that my ISP does or doesn't. There isn't a clearly defined answer on that.
    You should check in the log files to see what the problem is. You can also try relaying your mail through your ISPs mail server to see if it's possible to send mail out. The fact you have opened the ports (in your router or firewall?) and forwarded them to your server and they can be seen from the internet doesn't indicate anything about whether your ISP blocks port 25.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    .G33K is offline Starter Member
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    Hey nightrder1195,

    I first of all thank you to linking my web blog GeekLK here at zimbra forums.. This linkback made me to visit here.. well, I had the same issue what you've mentioned above.. it sends/receives e-mail within the same domain or I could say internally but no externally...

    By proffesion I'm an IT support person who works for a telecommunication company. I've tried all possibilities by fixing the issue & then I identified that the issue is because of the ISP... Also, I checked this with on of our engineer colleague who workd with me.. ask per the research this happens due to below;

    1. If we're a maintaing a mail server, of course yes, we need a static IP (reason is to add PTR record for the service)
    2. and you need to specify MX records most of the time..

    So, far.. this is the reason I guess.. try checking those & see, whether it works..

    Once again, thank you for linking & have a blessed day.

    .G33K
    GeekLK ::

  4. #4
    nightrder1195 is offline New Member
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    Quote Originally Posted by phoenix View Post
    You should check in the log files to see what the problem is. You can also try relaying your mail through your ISPs mail server to see if it's possible to send mail out. The fact you have opened the ports (in your router or firewall?) and forwarded them to your server and they can be seen from the internet doesn't indicate anything about whether your ISP blocks port 25.
    I'm not positive on what I'm reading from the log file, but it looks to me like the error might have to do with "NoOpRequest". I'm not sure what that means, either. That's what I got from looking over mailbox.log

    From zimbra.log the only thing that looks like an error to me is that /opt/zimbra/postfix-2.7.7.3z/conf/main.cf and master.cf and master.cf.in aren't owned by root. Will it fix the error if I chmod it?

    If you want me to post any logs just let me know.

    Thanks,
    nightrder1195

  5. #5
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by nightrder1195 View Post
    I'm not positive on what I'm reading from the log file, but it looks to me like the error might have to do with "NoOpRequest". I'm not sure what that means, either. That's what I got from looking over mailbox.log
    You shoudl tail the log file then send an email and see what the erro actually is, post the output in this thread.

    Quote Originally Posted by nightrder1195 View Post
    From zimbra.log the only thing that looks like an error to me is that /opt/zimbra/postfix-2.7.7.3z/conf/main.cf and master.cf and master.cf.in aren't owned by root.
    They are irrelevant and only warnings.

    Quote Originally Posted by nightrder1195 View Post
    Will it fix the error if I chmod it?
    No.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  6. #6
    nightrder1195 is offline New Member
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    Okay, here is the output of mailbox.log when I tailed it and tried to send a message.

    Code:
    postmaster@mailserver:/opt/zimbra/log$ sudo tail mailbox.log
    	at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:988)
    	at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:756)
    	at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:212)
    	at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:415)
    	at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:429)
    	at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451)
    2012-02-22 12:30:38,875 INFO  [btpool0-17://mail.murrowfamily.com:7071/service/admin/soap/GetMailQueueInfoRequest] [name=admin@murrowfamily.com;mid=1;ip=184.186.215.150;ua=ZimbraWebClient - GC17 (Mac);] soap - GetMailQueueInfoRequest
    2012-02-22 12:30:39,919 INFO  [btpool0-13://mail.murrowfamily.com:7071/service/admin/soap/GetMailQueueRequest] [name=admin@murrowfamily.com;mid=1;ip=184.186.215.150;ua=ZimbraWebClient - GC17 (Mac);] soap - GetMailQueueRequest
    2012-02-22 12:30:51,455 INFO  [btpool0-17://mail.murrowfamily.com:7071/service/admin/soap/MailQueueActionRequest] [name=admin@murrowfamily.com;mid=1;ip=184.186.215.150;ua=ZimbraWebClient - GC17 (Mac);] soap - MailQueueActionRequest
    2012-02-22 12:30:53,101 INFO  [btpool0-17://mail.murrowfamily.com:7071/service/admin/soap/GetMailQueueRequest] [name=admin@murrowfamily.com;mid=1;ip=184.186.215.150;ua=ZimbraWebClient - GC17 (Mac);] soap - GetMailQueueRequest
    postmaster@mailserver:/opt/zimbra/log$ sudo tail mailbox.log
    2012-02-22 12:30:39,919 INFO  [btpool0-13://mail.murrowfamily.com:7071/service/admin/soap/GetMailQueueRequest] [name=admin@murrowfamily.com;mid=1;ip=184.186.215.150;ua=ZimbraWebClient - GC17 (Mac);] soap - GetMailQueueRequest
    2012-02-22 12:30:51,455 INFO  [btpool0-17://mail.murrowfamily.com:7071/service/admin/soap/MailQueueActionRequest] [name=admin@murrowfamily.com;mid=1;ip=184.186.215.150;ua=ZimbraWebClient - GC17 (Mac);] soap - MailQueueActionRequest
    2012-02-22 12:30:53,101 INFO  [btpool0-17://mail.murrowfamily.com:7071/service/admin/soap/GetMailQueueRequest] [name=admin@murrowfamily.com;mid=1;ip=184.186.215.150;ua=ZimbraWebClient - GC17 (Mac);] soap - GetMailQueueRequest
    2012-02-22 12:31:04,956 INFO  [MailboxPurge] [name=admin@murrowfamily.com;mid=1;] purge - Purging messages.
    2012-02-22 12:31:29,945 INFO  [btpool0-19://mail.murrowfamily.com:7071/service/admin/soap/GetMailQueueRequest] [name=admin@murrowfamily.com;mid=1;ip=184.186.215.150;ua=ZimbraWebClient - GC17 (Mac);] soap - GetMailQueueRequest
    2012-02-22 12:31:29,953 INFO  [btpool0-17://mail.murrowfamily.com:7071/service/admin/soap/GetEffectiveRightsRequest] [name=admin@murrowfamily.com;mid=1;ip=184.186.215.150;ua=ZimbraWebClient - GC17 (Mac);] soap - GetEffectiveRightsRequest
    2012-02-22 12:31:30,000 INFO  [btpool0-17://mail.murrowfamily.com:7071/service/admin/soap/GetMailQueueInfoRequest] [name=admin@murrowfamily.com;mid=1;ip=184.186.215.150;ua=ZimbraWebClient - GC17 (Mac);] soap - GetMailQueueInfoRequest
    2012-02-22 12:31:37,823 INFO  [btpool0-17://mail.murrowfamily.com:7071/service/admin/soap/GetEffectiveRightsRequest] [name=admin@murrowfamily.com;mid=1;ip=184.186.215.150;ua=ZimbraWebClient - GC17 (Mac);] soap - GetEffectiveRightsRequest
    2012-02-22 12:31:37,850 INFO  [btpool0-17://mail.murrowfamily.com:7071/service/admin/soap/GetMailQueueRequest] [name=admin@murrowfamily.com;mid=1;ip=184.186.215.150;ua=ZimbraWebClient - GC17 (Mac);] soap - GetMailQueueRequest
    2012-02-22 12:31:37,864 INFO  [btpool0-19://mail.murrowfamily.com:7071/service/admin/soap/GetMailQueueInfoRequest] [name=admin@murrowfamily.com;mid=1;ip=184.186.215.150;ua=ZimbraWebClient - GC17 (Mac);] soap - GetMailQueueInfoRequest
    postmaster@mailserver:/opt/zimbra/log$ sudo tail mailbox.log
    2012-02-22 12:31:04,956 INFO  [MailboxPurge] [name=admin@murrowfamily.com;mid=1;] purge - Purging messages.
    2012-02-22 12:31:29,945 INFO  [btpool0-19://mail.murrowfamily.com:7071/service/admin/soap/GetMailQueueRequest] [name=admin@murrowfamily.com;mid=1;ip=184.186.215.150;ua=ZimbraWebClient - GC17 (Mac);] soap - GetMailQueueRequest
    2012-02-22 12:31:29,953 INFO  [btpool0-17://mail.murrowfamily.com:7071/service/admin/soap/GetEffectiveRightsRequest] [name=admin@murrowfamily.com;mid=1;ip=184.186.215.150;ua=ZimbraWebClient - GC17 (Mac);] soap - GetEffectiveRightsRequest
    2012-02-22 12:31:30,000 INFO  [btpool0-17://mail.murrowfamily.com:7071/service/admin/soap/GetMailQueueInfoRequest] [name=admin@murrowfamily.com;mid=1;ip=184.186.215.150;ua=ZimbraWebClient - GC17 (Mac);] soap - GetMailQueueInfoRequest
    2012-02-22 12:31:37,823 INFO  [btpool0-17://mail.murrowfamily.com:7071/service/admin/soap/GetEffectiveRightsRequest] [name=admin@murrowfamily.com;mid=1;ip=184.186.215.150;ua=ZimbraWebClient - GC17 (Mac);] soap - GetEffectiveRightsRequest
    2012-02-22 12:31:37,850 INFO  [btpool0-17://mail.murrowfamily.com:7071/service/admin/soap/GetMailQueueRequest] [name=admin@murrowfamily.com;mid=1;ip=184.186.215.150;ua=ZimbraWebClient - GC17 (Mac);] soap - GetMailQueueRequest
    2012-02-22 12:31:37,864 INFO  [btpool0-19://mail.murrowfamily.com:7071/service/admin/soap/GetMailQueueInfoRequest] [name=admin@murrowfamily.com;mid=1;ip=184.186.215.150;ua=ZimbraWebClient - GC17 (Mac);] soap - GetMailQueueInfoRequest
    2012-02-22 12:32:05,026 INFO  [MailboxPurge] [name=corbin@murrowfamily.com;mid=2;] purge - Purging messages.
    2012-02-22 12:33:05,050 INFO  [MailboxPurge] [name=spam.2zsrauiwo@murrowfamily.com;mid=3;] purge - Purging messages.
    2012-02-22 12:33:37,897 INFO  [btpool0-17://mail.murrowfamily.com:7071/service/admin/soap/NoOpRequest] [name=admin@murrowfamily.com;mid=1;ip=184.186.215.150;ua=ZimbraWebClient - GC17 (Mac);] soap - NoOpRequest
    I tailed then I tried to send and then I tailed again after the message hit the deferred queue.

    Thanks,
    nightrder1195

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