Problem: Error message when opening an email

[cmdit]

Hi. We're slowly migrating users onto zimbra and today I got an email from one person who said they had an error when opening an email. She sent me a jpeg and I've attached it. Below is the error I found the error in the logs. It hasn't stopped her working or anything but I obviously would like to sort out the issue if I can.

Any ideas? Thanks!

------------------------------
2006-11-20 14:40:45,483 INFO [http-443-Processor94] [mid=4;ip=10.0.15.1;name=namehidden@toprotecttheinn ocent;] SoapEngine - handler exception
com.zimbra.cs.service.ServiceException: system failure: cannot start a logged transaction from within another transaction
at com.zimbra.cs.service.ServiceException.FAILURE(Ser viceException.java:174)
at com.zimbra.cs.mailbox.Mailbox.beginTransaction(Mai lbox.java:801)
at com.zimbra.cs.mailbox.Mailbox.beginTransaction(Mai lbox.java:758)
at com.zimbra.cs.mailbox.Mailbox.alterTag(Mailbox.jav a:3530)
at com.zimbra.cs.mailbox.Mailbox.alterTag(Mailbox.jav a:3518)
at com.zimbra.cs.operation.GetMsgOperation.callback(G etMsgOperation.java:52)
at com.zimbra.cs.operation.Operation.schedule(Operati on.java:190)
at com.zimbra.cs.operation.GetMsgOperation.<init>(Get MsgOperation.java:75)
at com.zimbra.cs.service.mail.GetMsg.handle(GetMsg.ja va:66)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:261)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:162)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:84)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:223)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:173)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:667)
at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:80)
at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
at java.lang.Thread.run(Thread.java:595)

[dkarp]

Which rev of Zimbra does this occur on?

It would very much help us to have the original message so we can try to reproduce it in-house. The easiest way for the user to get a copy of the message is to right-click on it and select "Save Original".

Thanks very much, and sorry for the trouble!

[cmdit]

Hi there. It was Rev 4.0.4.

If it happens again, I will ask her to do so. I'm using it on linux/Firefox 2 and I've never seen that. She is on Windows/Firefox 2. Don't know if that helps...

Regards!