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Thread: Out of Office Being Sent From a Distribution List Member

  1. #1
    ppro-it is offline Starter Member
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    Default Out of Office Being Sent From a Distribution List Member

    Hello:

    I've searched the forums already for an answer to this to no avail.

    Server:
    Release 7.1.3_GA_3346.UBUNTU10_64 UBUNTU10_64 NETWORK edition, Patch 7.1.3_P1.

    Background:
    I have a distribution list (we'll call DistList) that has several members. One of those members (Outlook 2010 user) is setup to have a persona whose email is DistList@domain.com . The reply to is not set so mail that comes from that persona looks and feels like it's coming from DistList@domain.com. Everything works beautifully.

    Until the aforementioned persona-having user goes away on vacation and sets their Out of Office message in the Zimbra tab in Outlook.

    Issue:
    When the user sets their Out of Office message and the Distribution list is emailed by anyone (to DistList@domain.tld) the sender receives the user's Out of Office message.

    I've searched up and down why this would be happening but can't seem to figure it out. Could anyone please shed some light?

    Much appreciated.

  2. #2
    emiro's Avatar
    emiro is offline Senior Member
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    From my testing just now, it would seem the issue is when you make the DL the *primary* persona of the user who's masquerading as the DL. I guess one could argue that this is behavior by design. Can the user get by with having this DL be a secondary persona? If not, then it sounds like a prime case for an enhancement request over at the bugzilla (Bugzilla Main Page - Zimbra).

  3. #3
    ppro-it is offline Starter Member
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    Default

    Thanks for the feedback.

    When you say the user's primary persona, do you mean the default mail account in the Windows mail control panel?

    As in -->Start-->Control Panel-->Mail-->Email Accounts

    There is listed:
    Zimbra - $user Mapi (send.. default)
    $persona name MAPI


    The user's persona is second on the list. If, however, you mean in the list of Personas in Outlook's client (where you would go in Outlook to configure additional Personas) the DL persona is listed there second (and I have no idea how to even tell it to be the primary).

    In the webmail configuration of the user the DL persona is also listed second. (no idea how to change it to primary even if i wanted to).

    Hope this answers your question.

    Any further thoughts?

  4. #4
    emiro's Avatar
    emiro is offline Senior Member
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    Specifically, I was referring to "Preferences" tab of ZWC in the "Mail"->"Accounts" section. I'm sorry I didn't catch that you were using ZCO, as I'm not sure how or if that effects this.

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