mailbox is crashing

[moetiker]

hi

mailboxd is crashing out of the blue with no changes on the zimbra configuration.

mailbox Stopped
zmmailboxdctl is not running.

i can start it again with

zmmailboxdctl start

what can I do to find the reason?

Release 7.1.3_GA_3346.UBUNTU8_64 UBUNTU8_64 NETWORK edition, Patch 7.1.3_P1.

[gvillari]

what's in /opt/zimbra/log/mailbox.log file?

[moetiker]

2012-01-30 10:25:14,804 INFO [btpool0-12://www.zimbox.ch/service/soap/BatchRequest] [name=XX@XX.ch;mid=12;ip=XX.XX.13.162;ua=ZimbraWebC lient - GC16 (Win)/7.1.3_GA_3346;] so
ap - (batch) GetMiniCalRequest
2012-01-30 10:25:14,825 INFO [btpool0-1://www.zimbox.ch/service/soap/NoOpRequest] [name=XX@XX.ch;mid=12;ip=XX.XX.13.162;ua=ZimbraWebC lient - GC16 (Win)/7.1.3_GA_3346;] soap
- NoOpRequest
2012-01-30 10:25:14,873 WARN [btpool0-12://www.zimbox.ch/service/soap/BatchRequest] [name=XX@XX.ch;mid=12;ip=XX.XX.13.162;ua=ZimbraWebC lient - GC16 (Win)/7.1.3_GA_3346;] so
ap - unable to create rest url for remote mountpoint
com.zimbra.cs.mailbox.MailServiceException$NoSuchI temException: no such folder id: 2135
ExceptionId:btpool0-12://www.zimbox.ch/service/soap/BatchRequest:1327915514873:5725275050789b74
Code:mail.NO_SUCH_FOLDER ArgitemId, IID, "2135")
at com.zimbra.cs.mailbox.MailServiceException.NO_SUCH _FOLDER(MailServiceException.java:181)
at com.zimbra.cs.mailbox.MailItem.noSuchItem(MailItem .java:1305)
at com.zimbra.cs.mailbox.Mailbox.getItemById(Mailbox. java:2080)
at com.zimbra.cs.mailbox.Mailbox.getItemById(Mailbox. java:2066)
at com.zimbra.cs.mailbox.Mailbox.getFolderById(Mailbo x.java:2921)
at com.zimbra.cs.service.UserServlet.getExternalRestU rl(UserServlet.java:388)
at com.zimbra.cs.service.mail.ToXML.encodeMountpoint( ToXML.java:414)
at com.zimbra.cs.service.mail.ToXML.encodeFolder(ToXM L.java:197)
at com.zimbra.cs.service.mail.GetFolder.encodeFolderN ode(GetFolder.java:109)
at com.zimbra.cs.service.mail.GetFolder.encodeFolderN ode(GetFolder.java:114)
at com.zimbra.cs.service.mail.GetFolder.encodeFolderN ode(GetFolder.java:103)
at com.zimbra.cs.session.SoapSession.putRefresh(SoapS ession.java:990)
at com.zimbra.soap.SoapEngine.generateResponseHeader( SoapEngine.java:517)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:321)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)
at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:294)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:215)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:725)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:208)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:814)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166)
at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.Server.handle(Server.java:326)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:585)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:988)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:212)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:415)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:429)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
2012-01-30 10:25:31,524 FATAL [btpool0-10://mail.horyzon.ch/service/soap/SaveDraftRequest] [name=XX@XX.ch;mid=57;ip=XX.XX.53.219;ua=ZimbraWebC lient - FF3.0 (Win)/7.1.3
_GA_3346;] system - handler exception
java.lang.OutOfMemoryError: Java heap space
at java.lang.StringCoding$StringEncoder.encode(String Coding.java:232)
at java.lang.StringCoding.encode(StringCoding.java:27 2)
at java.lang.StringCoding.encode(StringCoding.java:28 4)
at java.lang.String.getBytes(String.java:986)
at com.zimbra.common.mime.shim.JavaMailInternetHeader s.setHeader(JavaMailInternetHeaders.java:138)
at com.zimbra.common.mime.shim.JavaMailMimeBodyPart.s etHeader(JavaMailMimeBodyPart.java:671)
at com.zimbra.cs.service.mail.ParseMimeMessage.attach Part(ParseMimeMessage.java:826)
at com.zimbra.cs.service.mail.ParseMimeMessage.handle Attachments(ParseMimeMessage.java:467)
at com.zimbra.cs.service.mail.ParseMimeMessage.parseM imeMsgSoap(ParseMimeMessage.java:362)
at com.zimbra.cs.service.mail.ParseMimeMessage.parseM imeMsgSoap(ParseMimeMessage.java:198)
at com.zimbra.cs.service.mail.SaveDraft.handle(SaveDr aft.java:96)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:412)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:287)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)
at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:294)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:215)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:725)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:208)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:814)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166)
at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)

[omegainstitute]

Was there any resolution to this problem? I am starting to have problems with my Zimbra installation and I am seeing a lot of these WARN's in my mailbox.log.

[moetiker]

I did upgrade to the latest version. 7.1.4.

[omegainstitute]

Thanks... I have scheduled an upgrade of my installation tonight. Hopefully that takes care of it

[omegainstitute]

I've upgraded to 7.1.4 and I am still seeing a lot of these warnings in my mailbox.log:

2012-02-17 00:00:26,951 WARN [btpool0-643://zimbra.server/service/soap/GetInfoRequest] [name=bryanp@eomega.org;mid=371;ip=192
.168.1.201;ua=ZimbraWebClient - FF3.0 (Win)/7.1.4_GA_2555;] soap - unable to create rest url for remote mountpoint
com.zimbra.cs.mailbox.MailServiceException$NoSuchI temException: no such folder id: 3264
ExceptionId:btpool0-643://zimbra.server/service/soap/GetInfoRequest:1329454826951:a0a1781594ad07c6
Code:mail.NO_SUCH_FOLDER ArgitemId, IID, "3264")
at com.zimbra.cs.mailbox.MailServiceException.NO_SUCH _FOLDER(MailServiceException.java:181)
at com.zimbra.cs.mailbox.MailItem.noSuchItem(MailItem .java:1305)
at com.zimbra.cs.mailbox.Mailbox.getItemById(Mailbox. java:2086)
at com.zimbra.cs.mailbox.Mailbox.getItemById(Mailbox. java:2072)
at com.zimbra.cs.mailbox.Mailbox.getFolderById(Mailbo x.java:2927)
at com.zimbra.cs.service.UserServlet.getExternalRestU rl(UserServlet.java:388)
at com.zimbra.cs.service.mail.ToXML.encodeMountpoint( ToXML.java:415)
at com.zimbra.cs.service.mail.ToXML.encodeFolder(ToXM L.java:198)
at com.zimbra.cs.service.mail.GetFolder.encodeFolderN ode(GetFolder.java:109)
at com.zimbra.cs.service.mail.GetFolder.encodeFolderN ode(GetFolder.java:114)
at com.zimbra.cs.service.mail.GetFolder.encodeFolderN ode(GetFolder.java:103)
at com.zimbra.cs.session.SoapSession.putRefresh(SoapS ession.java:990)
at com.zimbra.soap.SoapEngine.generateResponseHeader( SoapEngine.java:517)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:321)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)
at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:303)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:217)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:725)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:206)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:814)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166)
at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.Server.handle(Server.java:326)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:585)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:988)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:415)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:429)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)



Is there a way for me to tell exactly what is causing this warning to occur?

[mlo]

Looks like there're two issues here.

The FATAL OOME error could be bug 65408, which is fixed in 7.1.4. I'd assume that you're no longer seeing it after the upgrade.

The "unable to create rest url for remote mountpoint" warning should be harmless. It's just indicating that the user has a stale mount point (for example, the grantor deleted the folder after the grantee mounted it).

You can try running the following command to find out which folder it is and ask the user to unmount it:

zmmailbox -z -m <user> gaf | grep <folder_id>

e.g. zmmailbox -z -m bryanp@eomega.org gaf | grep 3264