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Thread: restore a single email deleted few days ago

  1. #1
    wooby is offline Loyal Member
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    Default restore a single email deleted few days ago

    Hello ALl & Happy New Year!

    I have a user who has deleted a mail 3 days back & doesnot have it in the Trash Folder.

    How can i recover that particular email & he needs to have his mailbox intact as it is today. ie. to todays current mailbox the deleted mail shuld be restored.
    Your valuable support is required.

    Thansk

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by wooby View Post
    I have a user who has deleted a mail 3 days back & doesnot have it in the Trash Folder.
    The mail will stay in the Trash folder for as long as the mail Retention policy (as set in the COS unless they also deleted it from the Trash folder, in that case it's gone (as in unrecoverable) The only other option would be if the Dumpster option is set (again, in the COS), if that's also not set the I'm afraid it's gone. I'm assuming this is the OSS version?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    wooby is offline Loyal Member
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    Am sorry its for NE.

    He doesnot have the mail in trash folder itseems and i wanted to make clear restoring to that date will get me the mail but what will happen to mails after that?

    Please guide

  4. #4
    adx442 is offline Member
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    Quote Originally Posted by wooby View Post
    Am sorry its for NE.

    He doesnot have the mail in trash folder itseems and i wanted to make clear restoring to that date will get me the mail but what will happen to mails after that?

    Please guide
    Mails received after the date that you restored to will be gone. The easiest, fastest way to do this that I've found is to restore the single mailbox to a new account (named something like UserName_restored_date).

    Login to that new clone of his account and forward him the e-mail he's looking for to his normal account, then delete the account clone. A bit of hassle, but you will get it back for him this way.

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