Unable to determine enabled services from ldap, domain change, new cert

[dr_java]

Thanks for looking.

I have a Zimbra single-server system that was working, but the box was relocated into a new network & domain, and after config changes I cannot start it. I would greatly appreciate any kind of assistance.

Host zimbra.a.b.com
        Starting ldap...Done.
Unable to determine enabled services from ldap.
Unable to determine enabled services. Cache is out of date or doesn't exist.

I have correct permissions on /opt/zimbra directory tree, via chown and zmfixperms.

zmcertmgr viewdeployedcrt and verifycrt self seem OK - I created a new cert and ca after configuring the new domain.

host `hostname`
zimbra.a.b.com has address 192.168.44.41

dig a.b.com mx yields:

; <<>> DiG 9.2.4 <<>> a.b.com mx
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 10433
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 1, ADDITIONAL: 1

;; QUESTION SECTION:
;a.b.com.                  IN      MX

;; ANSWER SECTION:
a.b.com.           2592000 IN      MX      10 zimbra.a.b.com.

;; AUTHORITY SECTION:
a.b.com.           2592000 IN      NS      zimbra.a.b.com.

;; ADDITIONAL SECTION:
zimbra.a.b.com.    2592000 IN      A       192.168.44.41

;; Query time: 1 msec
;; SERVER: 192.168.44.41#53(192.168.44.41)
;; WHEN: Thu Jan 12 23:14:26 2012
;; MSG SIZE  rcvd: 83

dig a.b.com any yields:

; <<>> DiG 9.2.4 <<>> a.b.com any
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 34770
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 0, ADDITIONAL: 1

;; QUESTION SECTION:
;a.b.com.                  IN      ANY

;; ANSWER SECTION:
a.b.com.           2592000 IN      SOA     a.b.com. hostmaster.a.b.com. 10118 43200 3600 3600000 2592000
a.b.com.           2592000 IN      NS      zimbra.a.b.com.
a.b.com.           2592000 IN      MX      10 zimbra.a.b.com.

;; ADDITIONAL SECTION:
zimbra.a.b.com.    2592000 IN      A       192.168.44.41

;; Query time: 2 msec
;; SERVER: 192.168.44.41#53(192.168.44.41)
;; WHEN: Thu Jan 12 23:18:27 2012
;; MSG SIZE  rcvd: 130

/etc/hosts
127.0.0.1 localhost.localdomain localhost
192.168.44.41 zimbra.a.b.com zimbra

/etc/resolv.conf
nameserver 127.0.0.1

/etc/named.conf

options {
        directory "/var/named";
        dump-file "/var/named/data/cache_dump.db";
        statistics-file "/var/named/data/named_stats.txt";
        forwarders {4.2.2.1;};
};
include "/etc/rndc.key";
zone "a.b.com" {
        type master;
        file "db.a.b.com";
};

/var/named/db.a.b.com

@       IN      SOA     a.b.com. hostmaster.a.b.com. (
                               10118      ; Serial
                               43200      ; Refresh
                               3600       ; Retry
                               3600000    ; Expire
                               2592000 )  ; Minimum
;       Define the nameservers and the mail servers
               IN      NS      zimbra.a.b.com.
               IN      MX      10 zimbra.a.b.com.
zimbra         IN      A       192.168.44.41

The system was previously running with hostname "zimbra.x.com". Prior to being aware to the guidance at this site, and in the admin manual, I replaced the hostname with "zimbra.a.b.com" in the following files:
amavisd.conf
ldap-scm.cf, -transport.cf, -vad.cf, -vam.cf, -vmd.cf, -vmm.cf
log4j.properties
swatchrc
zmssl.cnf

I used zmlocalconfig to change:

av_notify_domain=zimbra.a.b.com
ldap_host=zimbra.a.b.com
ldap_master_url=ldap://zimbra.a.b.com:389
ldap_url=ldap://zimbra.a.b.com:389
snmp_trap_host=zimbra.a.b.com
zimbra_server_hostname=zimbra.a.b.com

av_notify_user, smtp_destination, and smtp_source were not changed.

At this point, I read the admin manual and ran zmsetservername - zimbra.a.b.com.

I will respond quickly if additional information is needed. Thank you.

[phoenix]

Originally Posted by dr_java

I have a Zimbra single-server system that was working, but the box was relocated into a new network & domain, and after config changes I cannot start it.

Is there any reason you didn't use the correct command to rename the server?

[dr_java]

Bill:

I appreciate your response on this.

My original post was incomplete. I have updated it.

I actually used zmsetservername, but AFTER other edits/changes had been performed. This was due to ignorance. The info in my OP reflects behaviour after using zmsetservername.

Would greatly appreciate any other ideas.

[dr_java]

Did a reply make the original post inaccessible?

[phoenix]

Originally Posted by dr_java

Would greatly appreciate any other ideas.

Did you follow all the troubleshooting steps in that article to confirm that there are no stray references to your old server name or old IP address (which I'm assuming you've also changed)?

[phoenix]

Originally Posted by dr_java

Did a reply make the original post inaccessible?

Yes, it did.

[dr_java]

Bill:

Appreciate your prompt replies this morning.

After looking closer at the article, I see that the example value for ldap_url excludes the port, so I have deleted that. ldap_url=ldap://zimbra.a.b.com

zmprov was giving me an error (connection refused), so I determined that setting zimbra_zmprov_default_to_ldap=true would allow me to connect.

zimprov shows the following potential problems, as I am trying to move from server name zimbra.x.com to zimbra.a.b.com:

zimbraConvertdURL: http://zimbra.x.com:7047/convert
zimbraLogHostname: zimbra.x.com
  <item name="IssuedToEmail" value="john.doe@x.com"/>
zimbraNotebookAccount: wiki@zimbra.x.com
zimbraSpamIsNotSpamAccount: ham.tnxf3ga13@zimbra.x.com
zimbraSpamIsSpamAccount: spam.bjwpggd8@zimbra.x.com
zimbraVersionCheckNotificationEmail: k2it@x.com

Unclear to me:
- which email addresses should be changed, and which should not. In general, I am not changing email addresses.
- How to change the things listed above - I'm not finding info on zimbraConvertd, etc., but am looking.

[phoenix]

Originally Posted by dr_java

- which email addresses should be changed, and which should not. In general, I am not changing email addresses.

Why are you not changing email addresses? Are you not changing the domain name as well as the hostname?

Originally Posted by dr_java

- How to change the things listed above - I'm not finding info on zimbraConvertd, etc., but am looking.

The converd entry refers to a Network Edition feature, do you actually use NE?

You can change the zimbraLogHostname (it does need to be changed) via the command in the "If errors - additional things to check" section of the zmsetservername wiki article.

[dr_java]

change the zimbraLogHostname

Completed using zmprov mcf

Why are you not changing email addresses? Are you not changing the domain name as well as the hostname?

The server is being relocated to a different environment, in which hostname and networking/dns differs. However, no changes will be made to people's email address. In other words, although the zimbra server will run on host zimbra.a.b.com (instead of x.com), email addresses @x.com will remain the same. Maybe I am incorrectly heading down the trail for replacing all references to the original x.com domain?

[phoenix]

Originally Posted by dr_java

Maybe I am incorrectly heading down the trail for replacing all references to the original x.com domain?

As you're not changing the domain name then you leave any references to the original domain name in the entries that require them e.g. the wiki & spam account names, the deliviery address for notification emails etc. For any references to configuration and hostnames then they need the ne FQDN entries.