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  #1 (permalink)  
Old 11-22-2011, 06:42 AM
New Member
  
Posts: 4
Default can't send/recieve emails from certain domains
Hi, i recently install zimbra open source edition on ubuntu 10.04. At first i thought my email was working i was able to send/receive emails from certain accounts. but when i tried to email a different account i have i was unable to get the email. also, today when i was trying to get emails again i could no longer send emails to the domains that i was sending them to yesterday.

/var/log/zimbra.log
Nov 22 08:29:29 mail postfix/cleanup[8792]: 91FBE401CC: message-id=<4c826f12-607d-4db6-9f1e-4eedfca48099@mail>
Nov 22 08:29:29 mail postfix/qmgr[4131]: 91FBE401CC: from=<drew@goandgroup.com>, size=555, nrcpt=1 (queue active)
Nov 22 08:29:29 mail postfix/smtpd[8784]: disconnect from mail.local[192.168.12.40]
Nov 22 08:29:35 mail amavis[3699]: (03699-01) ESMTP::10024 /opt/zimbra/data/amavisd/tmp/amavis-20111122T082932-03699: <drew@goandgroup.com> -> <drew@exsupero.net> SIZE=555 Received: from goandgroup.com ([127.0.0.1]) by localhost (goandgroup.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP for <drew@exsupero.net>; Tue, 22 Nov 2011 08:29:32 -0600 (CST)
Nov 22 08:29:35 mail amavis[3699]: (03699-01) Checking: YISPn7ygDWs8 MYNETS [192.168.12.40] <drew@goandgroup.com> -> <drew@exsupero.net>
Nov 22 08:29:40 mail postfix/smtpd[8816]: connect from localhost[127.0.0.1]
Nov 22 08:29:40 mail postfix/smtpd[8816]: B4A49401CD: client=localhost[127.0.0.1]
Nov 22 08:29:40 mail postfix/cleanup[8792]: B4A49401CD: message-id=<4c826f12-607d-4db6-9f1e-4eedfca48099@mail>
Nov 22 08:29:40 mail postfix/qmgr[4131]: B4A49401CD: from=<drew@goandgroup.com>, size=982, nrcpt=1 (queue active)
Nov 22 08:29:40 mail amavis[3699]: (03699-01) FWD via SMTP: <drew@goandgroup.com> -> <drew@exsupero.net>,BODY=7BIT 250 2.0.0 from MTA([127.0.0.1]:10025): 250 2.0.0 Ok: queued as B4A49401CD
Nov 22 08:29:40 mail amavis[3699]: (03699-01) Passed CLEAN, MYNETS LOCAL [192.168.12.40] [192.168.12.40] <drew@goandgroup.com> -> <drew@exsupero.net>, Message-ID: <4c826f12-607d-4db6-9f1e-4eedfca48099@mail>, mail_id: YISPn7ygDWs8, Hits: -2.9, size: 555, queued_as: B4A49401CD, 9340 ms
Nov 22 08:29:40 mail postfix/smtp[8793]: 91FBE401CC: to=<drew@exsupero.net>, relay=127.0.0.1[127.0.0.1]:10024, delay=11, delays=0.09/0.03/3.2/8, dsn=2.0.0, status=sent (250 2.0.0 from MTA([127.0.0.1]:10025): 250 2.0.0 Ok: queued as B4A49401CD)
Nov 22 08:29:40 mail postfix/qmgr[4131]: 91FBE401CC: removed
Nov 22 08:29:41 mail amavis[3699]: (03699-01) extra modules loaded: /opt/zimbra/zimbramon/lib/x86_64-linux-gnu-thread-multi/auto/Net/SSLeay/autosplit.ix, /opt/zimbra/zimbramon/lib/x86_64-linux-gnu-thread-multi/auto/Net/SSLeay/randomize.al, IO/Socket/SSL.pm, Net/LDAP/Extension.pm, Net/SSLeay.pm
Nov 22 08:29:41 mail postfix/smtp[8817]: B4A49401CD: to=<drew@exsupero.net>, relay=smtp1.msp.securence.com[216.17.3.48]:25, delay=0.75, delays=0.04/0.02/0.42/0.28, dsn=2.0.0, status=sent (250 OK, queued as 4c826f12-607d-4db6-9f1e-4eedfca48099@mail)
Nov 22 08:29:41 mail postfix/qmgr[4131]: B4A49401CD: removed
Nov 22 08:30:31 mail zmmailboxdmgr[8949]: status requested
Nov 22 08:30:31 mail zmmailboxdmgr[8949]: status OK
Nov 22 08:30:31 mail zmmailboxdmgr[8958]: status requested
Nov 22 08:30:31 mail zmmailboxdmgr[8958]: status OK
Nov 22 08:30:32 mail sshd[8950]: Accepted publickey for zimbra from 192.168.12.40 port 49759 ssh2
Nov 22 08:30:38 mail sshd[9167]: Received disconnect from 192.168.12.40: 11: Closed due to user request.
Nov 22 08:31:28 mail postfix/qmgr[4131]: CA90340122: from=<test@theandgroupllc.com>, size=933, nrcpt=2 (queue active)
Nov 22 08:31:38 mail zmmailboxdmgr[9373]: status requested
Nov 22 08:31:38 mail zmmailboxdmgr[9373]: status OK
Nov 22 08:31:38 mail zmmailboxdmgr[9381]: status requested
Nov 22 08:31:38 mail zmmailboxdmgr[9381]: status OK
Nov 22 08:31:50 mail postfix/smtp[9282]: connect to mail.exsupero.net[63.87.112.121]:25: Connection timed out
Nov 22 08:31:50 mail postfix/smtp[9282]: CA90340122: to=<marshall@andgroupllc.com>, relay=none, delay=82111, delays=82090/0.7/21/0, dsn=4.4.1, status=deferred (connect to mail.exsupero.net[63.87.112.121]:25: Connection timed out)
Nov 22 08:32:42 mail zmmailboxdmgr[9623]: status requested
Nov 22 08:32:42 mail zmmailboxdmgr[9623]: status OK
Nov 22 08:32:42 mail zmmailboxdmgr[9631]: status requested
Nov 22 08:32:42 mail zmmailboxdmgr[9631]: status OK
Nov 22 08:33:44 mail zmmailboxdmgr[9869]: status requested
Nov 22 08:33:44 mail zmmailboxdmgr[9869]: status OK
Nov 22 08:33:44 mail zmmailboxdmgr[9877]: status requested
Nov 22 08:33:44 mail zmmailboxdmgr[9877]: status OK
Nov 22 08:34:40 mail postfix/smtpd[8816]: timeout after END-OF-MESSAGE from localhost[127.0.0.1]
Nov 22 08:34:40 mail postfix/smtpd[8816]: disconnect from localhost[127.0.0.1]
Nov 22 08:34:46 mail zmmailboxdmgr[10119]: status requested
Nov 22 08:34:46 mail zmmailboxdmgr[10119]: status OK
Nov 22 08:34:46 mail zmmailboxdmgr[10127]: status requested
Nov 22 08:34:46 mail zmmailboxdmgr[10127]: status OK
Nov 22 08:35:50 mail zmmailboxdmgr[10381]: status requested
Nov 22 08:35:50 mail zmmailboxdmgr[10381]: status OK
Nov 22 08:35:50 mail zmmailboxdmgr[10389]: status requested
Nov 22 08:35:50 mail zmmailboxdmgr[10389]: status OK
Nov 22 08:36:28 mail postfix/qmgr[4131]: 790B0400DE: from=<drew@goandgroup.com>, size=994, nrcpt=1 (queue active)
Nov 22 08:36:39 mail postfix/smtpd[10574]: connect from mail.local[192.168.12.40]
Nov 22 08:36:39 mail postfix/smtpd[10574]: 0807240133: client=mail.local[192.168.12.40]
Nov 22 08:36:39 mail postfix/cleanup[10575]: 0807240133: message-id=<82bf0454-8cc2-488b-a07d-38d8681979d7@mail>
Nov 22 08:36:39 mail postfix/qmgr[4131]: 0807240133: from=<drew@goandgroup.com>, size=561, nrcpt=1 (queue active)
Nov 22 08:36:39 mail postfix/smtpd[10574]: disconnect from mail.local[192.168.12.40]
Nov 22 08:36:43 mail amavis[3700]: (03700-01) ESMTP::10024 /opt/zimbra/data/amavisd/tmp/amavis-20111122T083641-03700: <drew@goandgroup.com> -> <drew@andgroupllc.com> SIZE=561 Received: from goandgroup.com ([127.0.0.1]) by localhost (goandgroup.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP for <drew@andgroupllc.com>; Tue, 22 Nov 2011 08:36:41 -0600 (CST)
Nov 22 08:36:43 mail amavis[3700]: (03700-01) Checking: qUSc0lrEBjXv MYNETS [192.168.12.40] <drew@goandgroup.com> -> <drew@andgroupllc.com>
Nov 22 08:36:44 mail clamd[3765]: SelfCheck: Database status OK.
Nov 22 08:36:47 mail postfix/smtpd[10583]: connect from localhost[127.0.0.1]
Nov 22 08:36:47 mail postfix/smtpd[10583]: ED21E401CD: client=localhost[127.0.0.1]
Nov 22 08:36:47 mail postfix/cleanup[10575]: ED21E401CD: message-id=<82bf0454-8cc2-488b-a07d-38d8681979d7@mail>
Nov 22 08:36:48 mail postfix/qmgr[4131]: ED21E401CD: from=<drew@goandgroup.com>, size=994, nrcpt=1 (queue active)
Nov 22 08:36:48 mail amavis[3700]: (03700-01) FWD via SMTP: <drew@goandgroup.com> -> <drew@andgroupllc.com>,BODY=7BIT 250 2.0.0 from MTA([127.0.0.1]:10025): 250 2.0.0 Ok: queued as ED21E401CD
Nov 22 08:36:48 mail amavis[3700]: (03700-01) Passed CLEAN, MYNETS LOCAL [192.168.12.40] [192.168.12.40] <drew@goandgroup.com> -> <drew@andgroupllc.com>, Message-ID: <82bf0454-8cc2-488b-a07d-38d8681979d7@mail>, mail_id: qUSc0lrEBjXv, Hits: -2.9, size: 561, queued_as: ED21E401CD, 7912 ms
Nov 22 08:36:48 mail postfix/smtp[10576]: 0807240133: to=<drew@andgroupllc.com>, relay=127.0.0.1[127.0.0.1]:10024, delay=9.2, delays=0.06/0.01/2.6/6.5, dsn=2.0.0, status=sent (250 2.0.0 from MTA([127.0.0.1]:10025): 250 2.0.0 Ok: queued as ED21E401CD)
Nov 22 08:36:48 mail postfix/qmgr[4131]: 0807240133: removed
Nov 22 08:36:48 mail amavis[3700]: (03700-01) extra modules loaded: /opt/zimbra/zimbramon/lib/x86_64-linux-gnu-thread-multi/auto/Net/SSLeay/autosplit.ix, /opt/zimbra/zimbramon/lib/x86_64-linux-gnu-thread-multi/auto/Net/SSLeay/randomize.al, IO/Socket/SSL.pm, Net/LDAP/Extension.pm, Net/SSLeay.pm
Nov 22 08:36:49 mail postfix/smtp[10558]: connect to mail.exsupero.net[63.87.112.121]:25: Connection timed out
Nov 22 08:36:49 mail postfix/smtp[10558]: 790B0400DE: to=<drew@andgroupllc.com>, relay=none, delay=80276, delays=80255/0.13/21/0, dsn=4.4.1, status=deferred (connect to mail.exsupero.net[63.87.112.121]:25: Connection timed out)
Nov 22 08:36:53 mail zmmailboxdmgr[10662]: status requested
Nov 22 08:36:53 mail zmmailboxdmgr[10662]: status OK
Nov 22 08:36:53 mail zmmailboxdmgr[10670]: status requested
Nov 22 08:36:53 mail zmmailboxdmgr[10670]: status OK

dig mx
drew@mail:~$ dig goandgroup.com mx

; <<>> DiG 9.7.0-P1 <<>> goandgroup.com mx
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 26687
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 3

;; QUESTION SECTION:
;goandgroup.com. IN MX

;; ANSWER SECTION:
goandgroup.com. 38400 IN MX 10 mail.goandgroup.com.

;; AUTHORITY SECTION:
goandgroup.com. 38400 IN NS ns1.goandgroup.com.
goandgroup.com. 38400 IN NS ns2.goandgroup.com.

;; ADDITIONAL SECTION:
mail.goandgroup.com. 38400 IN A 192.168.12.40
ns1.goandgroup.com. 38400 IN A 192.168.12.40
ns2.goandgroup.com. 38400 IN A 192.168.12.40

;; Query time: 2 msec
;; SERVER: 127.0.0.1#53(127.0.0.1)
;; WHEN: Tue Nov 22 08:41:08 2011
;; MSG SIZE rcvd: 137

Also, on an unrelated topic. after i installed zimbra, my computer goes to sleep and won't wake up unless i reboot it. I'm accessing my computer through a vsphere console, i'm not sure if that would make a difference or not.
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  #2 (permalink)  
Old 11-22-2011, 07:01 AM
Zimbra Consultant & Moderator
  
Posts: 20,315
Default
Quote:
Originally Posted by kristofersen View Post
Hi, i recently install zimbra open source edition on ubuntu 10.04. At first i thought my email was working i was able to send/receive emails from certain accounts. but when i tried to email a different account i have i was unable to get the email. also, today when i was trying to get emails again i could no longer send emails to the domains that i was sending them to yesterday.
What do you mean by 'different account'? Are they local accounts or on another external mail server?

Quote:
Originally Posted by kristofersen View Post
Nov 22 08:36:49 mail postfix/smtp[10558]: connect to mail.exsupero.net[63.87.112.121]:25: Connection timed out
Nov 22 08:36:49 mail postfix/smtp[10558]: 790B0400DE: to=<drew@andgroupllc.com>, relay=none, delay=80276, delays=80255/0.13/21/0, dsn=4.4.1, status=deferred (connect to mail.exsupero.net[63.87.112.121]:25: Connection timed out)
The error highlighted above simply means that, for whatever reason, ZCS can't contact the mail server at that IP address. Firewall problem?

Quote:
Originally Posted by kristofersen View Post
Also, on an unrelated topic. after i installed zimbra, my computer goes to sleep and won't wake up unless i reboot it.
That's rather a strange thing to do for a mail server? I'd suggest you stop it from 'going to sleep'.
__________________
Regards


Bill
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  #3 (permalink)  
Old 11-22-2011, 08:52 AM
New Member
  
Posts: 4
Default
What do you mean by 'different account'? Are they local accounts or on another external mail server?

Technically it's an external server but the two different mail servers are behind the same firewall. The servers are just not on the same domain. I can send e-mails to all of the other domains that i have tested but not these two.

The error highlighted above simply means that, for whatever reason, ZCS can't contact the mail server at that IP address. Firewall problem?

I'm not sure if it is a firewall problem. I have all of my ports setup to forward to the correct server. Also, any external mail account can send e-mail to either of the servers. But they won't email each other.

That's rather a strange thing to do for a mail server? I'd suggest you stop it from 'going to sleep'.

That fixed it.
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