Send on behalf of issue

[glennbtn]

Hi All

Currently running Zimbra 7.1.3 Network Edition on a customers site.

I have setup access for a manager to access a users mailbox as an admin. The issue is when he tries to reply to the email, the manager gets the following issue

method: [unknown]
msg: permission denied: you do not have sufficient permissions
code: service.PERM_DENIED
detail: soap:Sender
trace: com.zimbra.common.service.ServiceException: permission denied: you do not have sufficient permissions ExceptionId:btpool0-1844://server107.domain.com/service/soap/SendMsgRequest:1321346756622:15a25e185fb39c31 Code:service.PERM_DENIED at com.zimbra.common.service.ServiceException.PERM_DE NIED(ServiceException.java:278) at com.zimbra.cs.mailbox.Mailbox.checkAccess(Mailbox. java:1909) at com.zimbra.cs.mailbox.Mailbox.getFolderByPathLonge stMatch(Mailbox.java:3013) at com.zimbra.cs.service.mail.ParseMimeMessage.attach Document(ParseMimeMessage.java:745) at com.zimbra.cs.service.mail.ParseMimeMessage.handle Attachments(ParseMimeMessage.java:477) at com.zimbra.cs.service.mail.ParseMimeMessage.setCon tent(ParseMimeMessage.java:513) at com.zimbra.cs.service.mail.ParseMimeMessage.setMul tipartContent(ParseMimeMessage.java:582) at com.zimbra.cs.service.mail.ParseMimeMessage.setCon tent(ParseMimeMessage.java:507) at com.zimbra.cs.service.mail.ParseMimeMessage.setMul tipartContent(ParseMimeMessage.java:582) at com.zimbra.cs.service.mail.ParseMimeMessage.setCon tent(ParseMimeMessage.java:507) at com.zimbra.cs.service.mail.ParseMimeMessage.parseM imeMsgSoap(ParseMimeMessage.java:357) at com.zimbra.cs.service.mail.ParseMimeMessage.parseM imeMsgSoap(ParseMimeMessage.java:198) at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg. java:151) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:412) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:287) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:294) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:215) at javax.servlet.http.HttpServlet.service(HttpServlet .java:725) at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:208) at javax.servlet.http.HttpServlet.service(HttpServlet .java:814) at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166) at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79) at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157) at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81) at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132) at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157) at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388) at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77) at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:583) at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:986) at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:414) at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:429) at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)

Can anyone shed any light on this.

Thanks