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Thread: Auto-accept not working on Locations and Resources

  1. #1
    federico.bertola's Avatar
    federico.bertola is offline Special Member
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    Default Auto-accept not working on Locations and Resources

    Hi everybody.

    I'm having some troubles with resources/locations not auto-accepting appointments even if configured to do so.

    Some informations about the server:
    Zimbra OSE 7.1.3p1 on Debian 5 64bit

    Update History: 6.0.3_GA_1915.RHEL5_64
    6.0.6_GA_2324.DEBIAN5_64 (OS changed following the guide on the Zimbra wiki)
    6.0.8_GA_2661.DEBIAN5_64
    6.0.10_GA_2692.DEBIAN5_64
    6.0.13_GA_2918.DEBIAN5_64
    7.1.3_GA_3346.DEBIAN5_64
    Patches always applied when available

    I never tried using Resources or Locations before installing version 6.0.13 so I can't really tell if auto-accept worked before, but neither on 6.0.13 nor on 7.1.3 I've had any success.

    All tests have been done on a newly created account with a newly created COS (standard settings) just to be sure that the problem isn't related to account/cos changes during updates.

    I tried both "Auto Accept if Available, auto decline on Conflict" and "Auto Accept Always" as Schedule Policies, and while I can see both zimbraCalResAutoAcceptDecline and zimbraCalResAutoDeclineIfBusy correctly set in the account properties no appointments are automatically accepted whatsoever.

    I also tried to set up a couple of account loggers (on both zimbra.mailbox and zimbra.calendar categories - both at debug level) but I couldn't see anything related to auto-accept.

    Did this happen to anyone else? Any ideas on what else I could check?
    I use resources and locations succesfully in many other servers, but I am completely out of ideas in this particular case

    Best Regards,
    Federico

  2. #2
    federico.bertola's Avatar
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    Question

    ...can someone point me in the right directions?

  3. #3
    i2ambler is offline Special Member
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    Default

    Did you ever get this figured out? I seem to be having a similar problem.

  4. #4
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    No news yet! Fortunately it isn't a priority, but it is still an open problem...

    If you have any clues, let me know please.

  5. #5
    Waffles is offline Intermediate Member
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    Not working here either. Any updates?

  6. #6
    federico.bertola's Avatar
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    ...not for me... Can someone give us any hint?


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    Federico Bertola
    CTO @ StudioStorti

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    Waffles is offline Intermediate Member
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  8. #8
    federico.bertola's Avatar
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    Voted!


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    Federico Bertola
    CTO @ StudioStorti

  9. #9
    liverpoolfcfan's Avatar
    liverpoolfcfan is online now Outstanding Member
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    As a workaround - From my experience the auto accept/reject will work just fine if you invite the location/resource as an invitee to the meeting - rather than as a location/resource.

    It would obviously make more sense if it worked when listed in the location/resource field too.

  10. #10
    Waffles is offline Intermediate Member
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    Quote Originally Posted by liverpoolfcfan View Post
    As a workaround - From my experience the auto accept/reject will work just fine if you invite the location/resource as an invitee to the meeting - rather than as a location/resource.

    It would obviously make more sense if it worked when listed in the location/resource field too.
    Not here. Invites just sit in the inbox regardless of how you invite that resource (whether as attendee or resource).

    That said, I did:
    zmprov ma [resource] zimbraPrefCalendarAutoAddInvites TRUE

    To at least get the resource working somewhat.

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