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Thread: Zimbra Upgrade - Blank Emails

  1. #1
    gardhy is offline Starter Member
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    Default Zimbra Upgrade - Blank Emails

    Hello Everyone,

    I just completed an upgrade from 7.00 --> 7.1.3. After the upgrade, everything seems to be functioning, with the exception of being able to reading emails. The reading pane is blank as well opening the message itself. Any guidance would be greatly appreciated. Thanks.

  2. #2
    zolty is offline Intermediate Member
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    i have the same problem after i've updated to 7.1.3
    anyone knows what can cause this problem ?

  3. #3
    zolty is offline Intermediate Member
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    i've temporary resolv the issue by turning off View Mail as HTML (when possible) in Class of Service -> Preferences
    I will let you know if found anything else

  4. #4
    gardhy is offline Starter Member
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    I've had to run the install again, and it seemed to resolve it. I can't say exactly what happened the first time around though.

    Viewing emails on other clients worked just fine though. I'll post back if I see anything else.

  5. #5
    Klug's Avatar
    Klug is online now Moderator
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    I did not see a bug raised on this.

    Did you check the content of mailbox.log when the blank message is displayed?

  6. #6
    zolty is offline Intermediate Member
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    i looked at mailbox.log and found nothing special, but take a look:

    2011-11-15 09:47:30,027 INFO [btpool0-19://poczta.domain.pl/service/soap/SearchRequest] [name=user@domain.pl;mid=610;ip=10.2.100.23;ua=Zimb raWebClient - FF3.0 (Win)/7.1.3_GA_3346;] soap - SearchRequest
    2011-11-15 09:47:30,086 INFO [btpool0-19://poczta.domain.pl/service/soap/SearchRequest] [name=user@domain.pl;mid=610;ip=10.2.100.23;ua=Zimb raWebClient - FF3.0 (Win)/7.1.3_GA_3346;] index - IndexDeferredItems(null, 223717): Deferred count out of sync - found=3 in progress=0 (deferred count=8)
    2011-11-15 09:47:30,230 INFO [btpool0-19://poczta.domain.pl/service/soap/SearchRequest] [name=user@domain.pl;mid=610;ip=10.2.100.23;ua=Zimb raWebClient - FF3.0 (Win)/7.1.3_GA_3346;] index - Deferred Indexing: submitted 3 items in 202ms (14.85/sec). (0 items failed to index). IndexDeferredCount now at 3 NumNotSubmitted= 0
    2011-11-15 09:47:30,613 INFO [btpool0-20://poczta.domain.pl/service/soap/NoOpRequest] [name=user@domain.pl;mid=610;ip=10.2.100.23;ua=Zimb raWebClient - FF3.0 (Win)/7.1.3_GA_3346;] soap - NoOpRequest

  7. #7
    Klug's Avatar
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    This log seems "normal", nothing strange about it.

  8. #8
    jchutch2 is offline New Member
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    OK...Hate posting to an old thread, but...this is exactly the issue I'm having. Upgraded to 7.2, and now the e-mails do not open in the preview pane or separate windows. The preview pane is blank, and the opened message window has a circular "wait" gif spinning and never goes anywhere. I'm kinda new to administrating zimbra. I wasn't able to find anything in the logs that looked helpful. Also, any other client works fine. It's simply the webmail interface. Any guidance would be greatly appreciated...

  9. #9
    razmal is offline Intermediate Member
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    Quote Originally Posted by jchutch2 View Post
    OK...Hate posting to an old thread, but...this is exactly the issue I'm having. Upgraded to 7.2, and now the e-mails do not open in the preview pane or separate windows. The preview pane is blank, and the opened message window has a circular "wait" gif spinning and never goes anywhere. I'm kinda new to administrating zimbra. I wasn't able to find anything in the logs that looked helpful. Also, any other client works fine. It's simply the webmail interface. Any guidance would be greatly appreciated...
    Simply re-installing will solve your problems.
    Regards.

    Razmal Djamal

    http://www.teknoislam.com
    Zimbra OSE 8.0.0 on Centos 6.3

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