Zimbra Upgrade - Blank Emails

[gardhy]

Hello Everyone,

I just completed an upgrade from 7.00 --> 7.1.3. After the upgrade, everything seems to be functioning, with the exception of being able to reading emails. The reading pane is blank as well opening the message itself. Any guidance would be greatly appreciated. Thanks.

[zolty]

i have the same problem after i've updated to 7.1.3
anyone knows what can cause this problem ?

[zolty]

i've temporary resolv the issue by turning off View Mail as HTML (when possible) in Class of Service -> Preferences
I will let you know if found anything else

[gardhy]

I've had to run the install again, and it seemed to resolve it. I can't say exactly what happened the first time around though.

Viewing emails on other clients worked just fine though. I'll post back if I see anything else.

[Klug]

I did not see a bug raised on this.

Did you check the content of mailbox.log when the blank message is displayed?

[zolty]

i looked at mailbox.log and found nothing special, but take a look:

2011-11-15 09:47:30,027 INFO [btpool0-19://poczta.domain.pl/service/soap/SearchRequest] [name=user@domain.pl;mid=610;ip=10.2.100.23;ua=Zimb raWebClient - FF3.0 (Win)/7.1.3_GA_3346;] soap - SearchRequest
2011-11-15 09:47:30,086 INFO [btpool0-19://poczta.domain.pl/service/soap/SearchRequest] [name=user@domain.pl;mid=610;ip=10.2.100.23;ua=Zimb raWebClient - FF3.0 (Win)/7.1.3_GA_3346;] index - IndexDeferredItems(null, 223717): Deferred count out of sync - found=3 in progress=0 (deferred count=8)
2011-11-15 09:47:30,230 INFO [btpool0-19://poczta.domain.pl/service/soap/SearchRequest] [name=user@domain.pl;mid=610;ip=10.2.100.23;ua=Zimb raWebClient - FF3.0 (Win)/7.1.3_GA_3346;] index - Deferred Indexing: submitted 3 items in 202ms (14.85/sec). (0 items failed to index). IndexDeferredCount now at 3 NumNotSubmitted= 0
2011-11-15 09:47:30,613 INFO [btpool0-20://poczta.domain.pl/service/soap/NoOpRequest] [name=user@domain.pl;mid=610;ip=10.2.100.23;ua=Zimb raWebClient - FF3.0 (Win)/7.1.3_GA_3346;] soap - NoOpRequest

[Klug]

This log seems "normal", nothing strange about it.