Manage Mail Queues not fuctioning

[meikka]

Hi

I have a zimbra installation, where Manage Mail Queues are not working. I have upgraded it several times and at leat 4.0.2 and 4.0.3 FC4 versions are having the same problem. I have an other instance which is working.

Where should I start to track down the problem?

The problem

Message: system failure: exception during auth {RemoteManager: mail.virtaneva.com->zimbra@mail.virtaneva.com:22}
com.zimbra.cs.service.ServiceException: system failure: exception during auth {RemoteManager: mail.virtaneva.com->zimbra@mail.virtaneva.com:22}
at com.zimbra.cs.service.ServiceException.FAILURE(Ser viceException.java:174)
at com.zimbra.cs.rmgmt.RemoteManager.getSession(Remot eManager.java:197)
at com.zimbra.cs.rmgmt.RemoteManager.execute(RemoteMa nager.java:134)
at com.zimbra.cs.service.admin.GetMailQueueInfo.handl e(GetMailQueueInfo.java:56)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:261)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:162)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:84)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:223)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:173)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:667)
at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:80)
at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
at java.lang.Thread.run(Thread.java:595)
Caused by: java.io.IOException: auth failed
at com.zimbra.cs.rmgmt.RemoteManager.getSession(Remot eManager.java:190)
... 24 more

Error code: service.FAILURE
Method: ZmCsfeCommand.prototype.invoke
Details:soap:Receiver

Regards
Timo

[phoenix]

It's been covered a few times in the forums. Is there a firewall and/or SElinux active? Can you ssh to that box? Is the sshd daemon running?

[meikka]

Hi

Thanks for the hint.

The real reason was that I had restored the zimbra in diffrerent machine and the ssh authentication was not valid anymore. The reauthentication

try resetting the ssh auth data:

zmsshkeygen
zmupdateauthkeys
tomcat restart

solved the problem.

-- Timo

[mhanze]

I had to restore zimbra on a new machine as well..

1) Restored /opt/zimbra from backup
2) Installed the same version of zimbra. (upgraded when asked)

All worked except for the Mail Queues.

Now they do.

Thanks,
Mark