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Thread: Tracing mail delivery

  1. #1
    karthik@est is offline New Member
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    Question Tracing mail delivery

    Hi there,

    What is the option in ZCS to trace a mail sent to a user from a public domain..?

    For instance: A user claims he has not received a mail which was sent to him.

    In this case how do we search for a log with specifying the recipient address or subject line or date n time frame..?

    i think there should be an option for this, but sorry i searched and couldn't find anything as such.

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by karthik@est View Post
    Hi there,

    What is the option in ZCS to trace a mail sent to a user from a public domain..?

    For instance: A user claims he has not received a mail which was sent to him.

    In this case how do we search for a log with specifying the recipient address or subject line or date n time frame..?

    i think there should be an option for this, but sorry i searched and couldn't find anything as such.
    Really? You didn't find any mention of zmmsgtrace in the Release Notes or the forums/wiki and no mention of the log files that contain of the path of an email?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    karthik@est is offline New Member
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    Thanks for the reply Bill.

    Well, i was searching in "Zimbra Collaboration Suite Administrator’s Guide Release 7.0" and cudn't find anything as you mentioned.
    Thanks and Regards,
    Karthik S.

  4. #4
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by karthik@est View Post
    Well, i was searching in "Zimbra Collaboration Suite Administratorís Guide Release 7.0" and cudn't find anything as you mentioned.
    Then you should upgrade to the most recent release of Zimbra, zmmsgtrace was reintroduced in a version later than the one you have installed. It would help if you updated your forum profile with the output of the following command:

    Code:
    zmcontrol -v
    Meanwhile, you'll have to search through the log files for mail delivery status.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    karthik@est is offline New Member
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    Thanks for the reply Bill.

    Will check the most recent release and update my forum profile as well. Thanks
    Thanks and Regards,
    Karthik S.

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