Server status ( ldap_url data is stale )

[section1]

Hello all.... i'm new at zimbra and i am having a problem in one
sever in our organization.
The server in the admin panel shows all services as not running with de red X
and in the ldap_url service(first one) says data is stale...
but all its running ok... i search on the forums and i dont get with the answer.

INFO:
$ zmcontrol -v
Release 6.0.10_GA_2692.UBUNTU10_64 UBUNTU10_64 FOSS edition.

$ zmcontrol status
Host host.domain.tld
antispam Running
ldap Running
logger Running
mailbox Running
memcached Running
mta Running
snmp Running
spell Running
stats Running

Logs looks fine

Sep 27 13:36:05 pip zimbramon[27554]: 27554:info: 2011-09-27 13:36:01, STATUS: host.domain.tld: antispam: Running
Sep 27 13:36:05 pip zimbramon[27554]: 27554:info: 2011-09-27 13:36:01, STATUS: host.domain.tld: ldap: Running
Sep 27 13:36:05 pip zimbramon[27554]: 27554:info: 2011-09-27 13:36:01, STATUS: host.domain.tld: logger: Running
Sep 27 13:36:05 pip zimbramon[27554]: 27554:info: 2011-09-27 13:36:01, STATUS: host.domain.tld: mailbox: Running
Sep 27 13:36:05 pip zimbramon[27554]: 27554:info: 2011-09-27 13:36:01, STATUS: host.domain.tld: memcached: Running
Sep 27 13:36:05 pip zimbramon[27554]: 27554:info: 2011-09-27 13:36:01, STATUS: host.domain.tld: mta: Running
Sep 27 13:36:05 pip zimbramon[27554]: 27554:info: 2011-09-27 13:36:01, STATUS: host.domain.tld: snmp: Running
Sep 27 13:36:05 pip zimbramon[27554]: 27554:info: 2011-09-27 13:36:01, STATUS: host.domain.tld: spell: Running
Sep 27 13:36:05 pip zimbramon[27554]: 27554:info: 2011-09-27 13:36:01, STATUS: host.domain.tld: stats: Running

what can make that the admin server status page doesn't works?
I can provide more info if necesary
Thanks in advance.
Sec1

[soba@ukw.edu.pl]

Originally Posted by section1

Hello all.... i'm new at zimbra and i am having a problem in one
sever in our organization.
The server in the admin panel shows all services as not running with de red X
and in the ldap_url service(first one) says data is stale...
but all its running ok... i search on the forums and i dont get with the answer.

INFO:
$ zmcontrol -v
Release 6.0.10_GA_2692.UBUNTU10_64 UBUNTU10_64 FOSS edition.

$ zmcontrol status
Host host.domain.tld
antispam Running
ldap Running
logger Running
mailbox Running
memcached Running
mta Running
snmp Running
spell Running
stats Running

Logs looks fine

Sep 27 13:36:05 pip zimbramon[27554]: 27554:info: 2011-09-27 13:36:01, STATUS: host.domain.tld: antispam: Running
Sep 27 13:36:05 pip zimbramon[27554]: 27554:info: 2011-09-27 13:36:01, STATUS: host.domain.tld: ldap: Running
Sep 27 13:36:05 pip zimbramon[27554]: 27554:info: 2011-09-27 13:36:01, STATUS: host.domain.tld: logger: Running
Sep 27 13:36:05 pip zimbramon[27554]: 27554:info: 2011-09-27 13:36:01, STATUS: host.domain.tld: mailbox: Running
Sep 27 13:36:05 pip zimbramon[27554]: 27554:info: 2011-09-27 13:36:01, STATUS: host.domain.tld: memcached: Running
Sep 27 13:36:05 pip zimbramon[27554]: 27554:info: 2011-09-27 13:36:01, STATUS: host.domain.tld: mta: Running
Sep 27 13:36:05 pip zimbramon[27554]: 27554:info: 2011-09-27 13:36:01, STATUS: host.domain.tld: snmp: Running
Sep 27 13:36:05 pip zimbramon[27554]: 27554:info: 2011-09-27 13:36:01, STATUS: host.domain.tld: spell: Running
Sep 27 13:36:05 pip zimbramon[27554]: 27554:info: 2011-09-27 13:36:01, STATUS: host.domain.tld: stats: Running

what can make that the admin server status page doesn't works?
I can provide more info if necesary
Thanks in advance.
Sec1

This page refreshes after a while - a few even several minutes after the Zimbra strart.

[section1]

Thanks for the reply
but still i see the red X
I can say that the "data is stale" its gone...

How that status works ? its check the info from a
file, ldap or what? use any internal password ? etc?

thanks

[soba@ukw.edu.pl]

Check your ssh access on 22 port - to zimbra host. I know - this is weird, but check your sshd_config. ;-)

[section1]

good we have sshd running on 10022 and for example "Mails queues"
from admin panel and its working(use ssh) ...
but i doble check the var zimbraRemoteManagementPort
and it has 22 i change it with the correct one... and i restart
zmstatctl and zmloggerctl but for now its still on red ...

i put a tcpdump on both ports to check if they make a connection but nothing for now
for example if i check the "mails queues" i see traffic on tcpdump

Thanks for the good hint

[soba@ukw.edu.pl]

Check sshd_config and Zimbra wiki page. I don't remember that - probably yoy must permit root access or zimbra user access in sshd config (passwd or pam).

[section1]

ok i found this to reproduce the problem....

$ /opt/zimbra/bin/zmsoap -z GetServiceStatusRequest
<GetServiceStatusResponse xmlns="urn:zimbraAdmin">
<timezone id="America/Argentina/Buenos_Aires" displayName="Argentine Time"/>
<status t="1317218885" service="spell" server="host.domain.tld">0</status>
<status t="1317218885" service="ldap" server="host.domain.tld">0</status>
<status t="1317218885" service="snmp" server="host.domain.tld">0</status>
<status t="1317218885" service="stats" server="host.domain.tld">0</status>
<status t="1317218885" service="mta" server="host.domain.tld">0</status>
<status t="1317218885" service="memcached" server="host.domain.tld">0</status>
<status t="1317218885" service="mailbox" server="host.domain.tld">0</status>
<status t="1317218885" service="logger" server="host.domain.tld">0</status>
<status t="1317218885" service="antispam" server="host.domain.tld">0</status>
</GetServiceStatusResponse>

[section1]

ok now its funny...i update zimbra from 6 to 7
but still i get the fail on the services..

stop zmlogger
backup this dir:
logger/db/data/
start zmlogger

and that re-creates the files
then i restart zimbra and now its all working again...