I have an account on my Zimbra system that I cannot delete. I cannot log into the account. I cannot rename the account. Everything I do comes back with:

ERROR: account.MULTIPLE_ACCOUNTS_MATCHED (lookup returned multiple accounts: getAccountByQuery: (&(zimbraId=61305642-4cdb-4333-9ad6-8c4cb42a048e)(objectclass=zimbraAccount)) returned multiple entries at [uid=f6971,ou=people,dc=k12northstar,dc=org] [uid=ljohnson.old,ou=people,dc=k12northstar,dc=org])


We're currently running Version 6.0.12_GA_2888.NETWORK Mar 28, 2011

I can see the account in the AdminGUI. I can see the account if I do a zmprov -l gaa, or gaa -v. (listing below). This person is still here, but can't use her account.

Interestingly enough, at some point before the account died, a forwarding address was set, and that still works...

How can I fix this?

Output from 'zmprov -l gaa -v' (edited for length)

# name ljohnson.old@k12.obfuscate.org
amavisArchiveQuarantineTo: zad-f6971-20100228@k12.obfuscate.org.archive
cn: Lynn M. Johnson
company: Curriculum
description: Mentor Teacher
displayName: Lynn M. Johnson
givenName: Lynn
initials: M
mail: ljohnson.old@k12.obfuscate.org
mail: lynn.m.johnson@k12.obfuscate.org
mail: lynn.johnson@k12.obfuscate.org
objectClass: organizationalPerson
objectClass: zimbraAccount
objectClass: amavisAccount
ou: XCUR
sn: Johnson
uid: ljohnson.old
zimbraAccountStatus: active
zimbraAdminAuthTokenLifetime: 12h
zimbraAllowAnyFromAddress: FALSE
zimbraArchiveAccount: zad-f6971-20100228@k12.obfuscate.org.archive
zimbraArchiveAccountDateTemplate: yyyyMMdd
zimbraArchiveAccountNameTemplate: zad-${USER}-${DATE}@${DOMAIN}.archive
zimbraCalendarShowResourceTabs: TRUE
zimbraCreateTimestamp: 20100221023400Z
zimbraDataSourceCalendarPollingInterval: 12h
zimbraDataSourceMaxNumEntries: 20
zimbraDataSourceMinPollingInterval: 1m
zimbraDataSourceRssPollingInterval: 12h
zimbraDomainAdminMaxMailQuota: 1073741824
zimbraFeatureAdvancedSearchEnabled: TRUE
zimbraIMService: zimbra
zimbraId: 61305642-4cdb-4333-9ad6-8c4cb42a048e
zimbraIdentityMaxNumEntries: 20
zimbraImapEnabled: TRUE
zimbraLastLogonTimestamp: 20100329045108Z
zimbraMailAlias: lynn.m.johnson@k12.obfuscate.org
zimbraMailAlias: lynn.johnson@k12.obfuscate.org
zimbraMailBlacklistMaxNumEntries: 100
zimbraMailCanonicalAddress: lynn.johnson@k12.obfuscate.org
zimbraMailDeliveryAddress: ljohnson.old@k12.obfuscate.org
zimbraMailHost: zmail.k12northstar.org
zimbraMailTransport: lmtp:zmail.k12northstar.org:7025
zimbraPortalName: example
zimbraPrefMailForwardingAddress: lynnjohnson.asmp@gmail.com

Some example errors:

prov> ga 61305642-4cdb-4333-9ad6-8c4cb42a048e
ERROR: account.MULTIPLE_ACCOUNTS_MATCHED (lookup returned multiple accounts: getAccountByQuery: (&(zimbraId=61305642-4cdb-4333-9ad6-8c4cb42a048e)(objectclass=zimbraAccount)) returned multiple entries at [uid=f6971,ou=people,dc=k12northstar,dc=org] [uid=ljohnson.old,ou=people,dc=k12northstar,dc=org])

prov> ga ljohnson@k12.obfuscate.org
ERROR: account.NO_SUCH_ACCOUNT (no such account: ljohnson@k12.obfuscate.org)

prov> ga f6971@k12.obfuscate.org
ERROR: account.NO_SUCH_ACCOUNT (no such account: f6971@k12.obfuscate.org)

prov> ga ljohnson.old@k12.obfuscate.org
ERROR: account.MULTIPLE_ACCOUNTS_MATCHED (lookup returned multiple accounts: getAccountByQuery: (&(zimbraId=61305642-4cdb-4333-9ad6-8c4cb42a048e)(objectclass=zimbraAccount)) returned multiple entries at [uid=f6971,ou=people,dc=k12northstar,dc=org] [uid=ljohnson.old,ou=people,dc=k12northstar,dc=org])

prov> da 61305642-4cdb-4333-9ad6-8c4cb42a048e
ERROR: account.MULTIPLE_ACCOUNTS_MATCHED (lookup returned multiple accounts: getAccountByQuery: (&(zimbraId=61305642-4cdb-4333-9ad6-8c4cb42a048e)(objectclass=zimbraAccount)) returned multiple entries at [uid=f6971,ou=people,dc=k12northstar,dc=org] [uid=ljohnson.old,ou=people,dc=k12northstar,dc=org])