Hi,

I had several users complain today that when they try sending a message they are getting an error. Eventualy they were able to send it fine.

Mailbox.log shows the error below. Any ideas?

6.0.10_GA_2692.RHEL5_64_20101215161355

2011-08-23 12:09:49,257 INFO [btpool0-2487://mail.myserver.com/service/soap/SendMsgRequest] [name=user@myserver.com;mid=494;ip=192.168.13.229;u a=ZimbraWebClient - FF3.0 (Win)/6.0.10_GA_2692;] SoapEngine - handler exception
com.zimbra.common.service.ServiceException: system failure: Unable to send message
ExceptionId:btpool0-2487://mail.myserver.com/service/soap/SendMsgRequest:1314126589256:f46b60ca29be4d09
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:477)
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:309)
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:266)
at com.zimbra.cs.service.mail.SendMsg.doSendMessage(S endMsg.java:189)
at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg. java:150)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:420)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:274)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)
at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:291)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:212)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:181)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166)
at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:418)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.Server.handle(Server.java:326)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:939)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:755)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:413)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
Caused by: com.zimbra.cs.mailbox.MailSender$SafeMessagingExce ption: Exception reading response; chained exception is:
java.net.SocketTimeoutException: Read timed out
at com.sun.mail.smtp.SMTPTransport.readServerResponse (SMTPTransport.java:1764)
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTra nsport.java:1523)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SM TPTransport.java:453)
at javax.mail.Service.connect(Service.java:291)
at javax.mail.Service.connect(Service.java:172)
at javax.mail.Service.connect(Service.java:121)
at com.zimbra.cs.mailbox.MailSender.sendMessageToHost (MailSender.java:781)
at com.zimbra.cs.mailbox.MailSender.sendMessage(MailS ender.java:702)
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:412)
... 39 more